Role Description The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Essential duties and responsibilities include the following. Other duties may be assigned: - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. - Utilize company resources to achieve one-call resolutions. - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Qualifications - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. Requirements - Must be able to come to work promptly and regularly. - Must be able to take direction and work well with others. - Must be able to work under the stress of deadlines. - Must be able to concentrate and perform accurately. - Must be able to react to change productively. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code.

Coordinate the resolution of loan conditions, collaborate with clients and departments for documentation, monitor daily condition reports, and ensure timely purchasing of loans while maintaining compliance with investor guidelines.

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner. • Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines. • Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints. • Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations. • Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery. • Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction. • Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

Role Description The main purpose of the Spanish Customer Service Representative (TX/ID/NV) role is to: - Answer inbound calls, chats, SMS, and emails with professionalism and excellent support. - Represent REVOLVE in a way that is consistent with our organizational values. - Obsess over our customers! - Required equipment will be provided. - Other duties may be added as needed. Major Responsibilities include: - Answering inbound telephone calls and providing excellent customer support. - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism. - Researching and resolving complaints to ensure customer retention and satisfaction. - Following up on all written correspondence and escalating to customer service manager on duty as necessary. - Coordinating and following up with other departments to ensure problem resolution. - Working together with other customer service team members to promote an environment of customer satisfaction. Qualifications - Experience with Microsoft Word and Excel. - High School Diploma. - Type 50+ words per minute. Requirements - Ability to work in a team environment. - Ability to give and receive honest and direct feedback. - Strong customer orientation with desire and willingness to help. - Strong verbal and written communication skills. - Ability to work in the intensity of a high-volume inbound call center. - Knowledge of apparel construction and fabrication and various fashion categories. - Ability to work required overtime when business needs warrant. - Schedule flexibility as shifts can change based on needs of our customers. Remote Work Requirements - Ability to work autonomously in a virtual environment. - Must be reachable and available by telephone, email, and instant message during work hours. - Ability to meet set productivity standards on an ongoing basis. - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor). - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted). - Ability to use the majority of your internet bandwidth for work. Preferred Qualifications - 1+ years in Customer Service, help desk or call center experience. - Type 60+ words per minute. - Working knowledge of website navigation. Benefits A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE, we all roll up our sleeves to pitch in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. Attention After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.