Foundation Finance Company, LLC

Role Description The Verification Specialist I completes calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk-related activity. They must identify and report potential issues that arise during the verification process, assisting dealers and customers on how to resolve verification issues. Pay Range: USD $18.00 - USD $19.00 /Hr. - Verify customer’s loan information via inbound and outbound calls, including validating identity, social security number, address, employment information, and project completion. - Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills. - Accurately enter new or updated information received during verification calls in all operating system(s). - Document notes properly in all required areas per company processes and procedures. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Identify, report, and escalate verification or risk-related issues to management. - Handle inbound and outbound dealer calls regarding verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding. - Review loan processing status and documentation to ensure customer calls are accurately handled and routed to the appropriate department. - Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process. - Other duties as assigned by management. Must be able to come to work promptly and regularly, take direction, work well with others, work under the stress of deadlines, concentrate and perform accurately, and react to change productively. Qualifications - Two years of call center or customer service experience required. - Knowledge of Word Processing software, Spreadsheet software, and Internet software. - Strong typing skills and strong attention to detail. - Professional phone presence and excellent verbal and written communication skills. - One evening shift per week and one Saturday shift every 7 weeks. Requirements - Reliable, dynamic, sociable, and enthusiastic team player. - Positive "can-do" attitude, excellent judgment, and communication skills. - Great attention to detail and ability to multi-task under stress. - Strong desire to help the organization succeed. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Role Description The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Essential duties and responsibilities include the following. Other duties may be assigned: - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. - Utilize company resources to achieve one-call resolutions. - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Qualifications - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Role Description The Legal Analyst I provides critical operational and administrative support to the Legal department. This role is responsible for monitoring and tracking the lifecycle of legal requests and matters, maintaining internal data and administrative organization, and assisting with contract management, document production, and workflow maintenance. Pay Range: USD $65,000.00 - USD $70,000.00 /Yr. Essential Duties and Responsibilities - Actively manage intake and tracking of requests and matters handled by the Legal department. - Provide regular reporting and trend analysis on all requests, matters, and other activities related to the operations of the Legal department. - Support the development and maintenance of internal trackers, logs, and databases. - Compile and validate data used in legal reporting. - Assist counsel in managing the Legal department’s contract execution, amendment, and termination workflows. - Assist counsel with coordination, preparation and production of documents in response to discovery requests, subpoenas, and other legal processes. - Document Legal department processes and workflows and identify gaps in documented processes for review. - Coordinate with the Compliance department to support ongoing interdepartmental initiatives. - Other duties as assigned by management. - Must be able to come to work promptly and regularly. - Must be able to take direction and work well with others. - Must be able to work under the stress of deadlines. - Must be able to concentrate and perform accurately. - Must be able to react to change productively. Qualifications - Bachelor’s degree or equivalent and two years related experience. - Knowledge of Microsoft Office suite and any applicable role specific development or design software. - Strong typing skills. - Strong attention to detail. - Professional phone presence and excellent verbal and written communication skills. Requirements - Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer). Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer: Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Role Description The Dealer Success Manager works closely with field sales reps to grow the dealer base and funding volume, acting as the main point of internal contact for potential and existing dealers through the onboarding process, selling them on program features and benefits. This role provides full-service support to all dealer-facing operations areas. Essential Duties and Responsibilities include the following: - Work with existing dealers to increase program usage. - Make sales and follow-up calls to train dealers on pricing strategies, sales strategies, and compliance issues. - Assist in negotiating with dealers regarding competition with other lenders, custom programs, and high-level requests. - Collaborate with external partners and software providers on improvement of FFC procedures. - Manage new dealer introductions and training, complete webinars tailored to specific programs. - Collaborate with marketing to provide customized training materials or experiences as needed to best serve the dealer. - Provide customer application support, weekly reporting, and relationship management, responding to dealer requests in a timely manner with personalized service. - Identify opportunities for process improvement and dealer experience improvement. - Assist with managing escalated dealer situations, providing conflict resolution, communicating issues with management; follows the proper communication procedures for resolving escalated phone calls and requests. - Manage and respond to all dealer and internal staff communication requests for the department; follows proper communication procedures to resolve dealer phone call/email requests. - Other duties as assigned by management. Must be able to: - Come to work promptly and regularly. - Take direction and work well with others. - Work under the stress of deadlines. - Maintain a positive attitude when fielding requests from others. - Concentrate and perform accurately. - React to change productively. - Requires minimal supervision to perform expected tasks and is able to resolve most issues without management or additional support. Qualifications - Associate’s degree in business, finance, communication, marketing or related field. - 5 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience. - Strong typing skills. - Strong attention to detail. - Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer). - Professional phone presence and excellent verbal and written communication skills. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Role Description The Quality Assurance Automation Engineer owns the overall quality of assigned systems and features. This role is responsible for independently analyzing requirements, defining risk-based testing and validation plans, designing and maintaining automated test coverage and ensuring production readiness. The QA Automation Engineer operates as a quality leader within the Agile team, proactively identifying risks, contributing to shift-left practices and continuously developing system expertise. Essential Duties and Responsibilities - Own the overall quality of assigned applications and features, ensuring readiness for production deployment. - Collaborate with cross-functional partners to analyze business and technical requirements and independently translate them into comprehensive, risk-based testing and validation plans. - Author, document, and maintain detailed test scenarios, including edge cases, cross-system impacts, and refined acceptance criteria to ensure stories meet the team’s Definition of Ready. - Design, develop, and maintain automated tests using approved testing frameworks and tools to ensure reliable, maintainable, and scalable test coverage and validation. - Design and enhance automation frameworks to support CI/CD integration, stability, and long-term maintainability. - Proactively participate in shift-left quality practices by engaging in test planning, identifying risks, and defining validation strategies before development begins. - Continuously develop and maintain deep knowledge of assigned systems, integrations, and business workflows, using system diagrams and data flows to ensure appropriate validation across integrated systems. - Investigate defects to determine root cause, identify validation gaps, and recommend and implement preventive improvements. - Leverage AI-assisted development and testing tools responsibly and effectively, validating outputs to ensure technical accuracy, security, and quality standards are maintained. - Participate actively in Agile ceremonies to drive quality discussions forward. - Other duties as assigned by management. - Must be able to come to work promptly and regularly. - Must be able to take direction and work well with others. - Must be able to work under the stress of deadlines. - Must be able to concentrate and perform accurately. - Must be able to react to change productively. Qualifications - Bachelor’s degree in computer science, engineering, or similar relevant field. - 4 years of relevant experience in quality assurance, software test automation, Software Engineer, or Software Development Engineer in Test is desirable OR combination of education and experience. - Experience with modern end-to-end automation frameworks (e.g., Playwright or similar). - Strong understanding of Agile development practices and CI/CD integration. - Experience using AI-assisted development tools responsibly and effectively preferred. - Any certifications related to automated testing tools or Agile methodologies are a plus. Development Skills - Functional knowledge of JavaScript and TypeScript. - Experience with Cypress and Cucumber is highly preferred. - Knowledge of software testing methodologies and best practices. - Knowledge of database concepts for a SQL or NoSQL database. - Familiarity with Agile development practices. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Role Description The Funding Specialist I reviews loan documents for accuracy and compliance with company policies and applicable laws. This role trains dealers on the proper completion of loan documents and answers questions related to program processes and application statuses, communicates document issues to dealers and helps resolve any outstanding issues. Pay Range: USD $18.00 - USD $19.00 /Hr. Duties may include, but are not limited to: - Accurately enter received financing documents into the organization’s operating system for processing. - Review financing documents for accuracy and compliance with company policies and applicable regulations. - Monitor electronic signature queue, resend links or contact dealers with any issues. - Assist other departments with document or funding related questions. - Document applicable notes properly in all required areas per company processes and procedures. - Review processing statuses and documentation to ensure dealer calls are appropriately handled; advise dealers on any issues or needed items. - Answer program questions, train dealers on document and funding processes via phone and email. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to handle tight deadlines and maintain high standards of work. Must be able to productively and effectively adapt to change. Qualifications - Applicants must be reliable, dynamic, sociable and enthusiastic team players. - Possess a positive "can-do" attitude, excellent judgement and communication skills. - Great attention to detail and ability to multi-task under the stress of deadlines. - Strong desire to help the organization succeed. Requirements - High school diploma/GED completed or in progress. - Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer). - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees of the organization. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Account Servicing Specialist I Bilingual Description & Duties: Account Servicing Specialist I is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This level allows the handing of more complex account questions directed from the customer service team and other representatives. Pay Range USD $21.00 - USD $23.00 /Hr. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Performs outbound calls on past due customer accounts in efforts to resolve delinquency. - Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions. - Research delinquent accounts to determine best course of resolution actions. - Processes over the phone payments, including credit card transactions. - Provides relief options to customers encountering hardships in accordance with company policies and practices. - Utilize company resources to achieve one-call resolutions. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls. - Assists with in-office and administrative tasks as needed. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Principal Software Engineer Duties: The Principal Software Engineer is responsible for driving the design, development, and delivery of complex software solutions while leading and mentoring teams. This role excels in advancing our evolving technology stack and maintaining expertise in system architecture, technical leadership, and best practices to ensure the development of secure, scalable, and high-performance web applications. Pay Range USD $120,000.00 - USD $140,000.00 /Yr. Essential Duties and Responsibilities included the following. Other duties may be assigned. - Lead the architecture and design of highly scalable and maintainable software systems, contributing to and driving the development of technical roadmaps, aligning them with business strategies and future goals. - Provide technical guidance and mentorship to engineering teams, fostering a culture of innovation and collaboration while partnering with cross-functional teams, including product management, design, and operations, to deliver impactful features and improvements. - Oversee and participate in the development of front-end, middleware, and back-end systems using the company’s technology stack. - Establish and enforce coding standards, best practices, and efficient development processes as well as developing and maintaining comprehensive technical documentation and fostering knowledge sharing across teams. - Evaluate and incorporate emerging technologies to enhance the company’s technical capabilities and maintain a competitive edge. - Design and implement solutions that optimize application performance, scalability, and reliability. - Lead initiatives to continuously improve the development environment, tools, and processes to enhance productivity and quality. - Implement and advocate for secure coding practices to safeguard sensitive data and ensure compliance with industry standards. - Identify potential risks in development projects and propose effective mitigation strategies. - Other duties as assigned by management, including contributing to organizational goals and adapting to changes productively. Minimum Qualifications: - Bachelor’s degree in computer science, Engineering or similar relevant field. - 7 years of experience in a development role. - Any technical certifications from Amazon, Atlassian, Google, Microsoft, or in an essential duty mentioned above are a plus. - Ability to effectively present information to top management, public groups, and/or boards of directors. - Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Sales Support Representative I Duties: The Sales Support Representative will provide aid and support to assigned dealers, working to identify areas of potential growth. This role is responsible for assisting the existing dealers through the onboarding process, educating and encouraging participation in program features and benefits, and engaging in needed training and dealer development activities. They will assist senior representatives to complete tasks required to fulfill dealer requests and needs. Pay Range USD $26.00 - USD $28.00 /Hr. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Work with assigned existing dealers and key strategic partner accounts to increase program usage by promoting our platforms, conducting training, handling issue resolution, and assisting dealers through each step of the financing process. - Support senior representative’s objectives, including but not limited to email follow-ups, new dealer introductions, training and customer application support. - Provide effective and timely dealer and internal service by working daily in email queues, Teams/priority Teams chats, and by answering inbounds across each of the inbound campaigns. - Correspond with dealers, field sales team, internal departments, and management regarding escalated dealer situations, working towards conflict resolutions. - Take ownership of assigned tasks and complete them in a timely manner (45 day no-call, Owner Calls, etc.) - Gain knowledge on Dealer Portal to assist in real time issues along with dealer needed items. - Contribute to a cross departmental collaborative atmosphere to resolve issues/complaints and help improve processes. - Document notes properly in all required areas per company processes and procedures. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: - Associate degree in business, finance, communication, marketing or related field. - 2 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience. - Strong computer skills including Word, Excel, Internet, and email. - Strong typing skills. - Strong attention to detail. - Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer). - Professional phone presence and excellent verbal and written communication skills. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Customer Service Specialist I Description & Duties: The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Pay Range USD $18.00 - USD $19.00 /Hr. Essential duties and responsibilities include the following. Other duties may be assigned. - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Must be bilingual - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.