Role Description The main purpose of the Spanish Customer Service Representative (TX/ID/NV) role is to: - Answer inbound calls, chats, SMS, and emails with professionalism and excellent support. - Represent REVOLVE in a way that is consistent with our organizational values. - Obsess over our customers! - Required equipment will be provided. - Other duties may be added as needed. Major Responsibilities include: - Answering inbound telephone calls and providing excellent customer support. - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism. - Researching and resolving complaints to ensure customer retention and satisfaction. - Following up on all written correspondence and escalating to customer service manager on duty as necessary. - Coordinating and following up with other departments to ensure problem resolution. - Working together with other customer service team members to promote an environment of customer satisfaction. Qualifications - Experience with Microsoft Word and Excel. - High School Diploma. - Type 50+ words per minute. Requirements - Ability to work in a team environment. - Ability to give and receive honest and direct feedback. - Strong customer orientation with desire and willingness to help. - Strong verbal and written communication skills. - Ability to work in the intensity of a high-volume inbound call center. - Knowledge of apparel construction and fabrication and various fashion categories. - Ability to work required overtime when business needs warrant. - Schedule flexibility as shifts can change based on needs of our customers. Remote Work Requirements - Ability to work autonomously in a virtual environment. - Must be reachable and available by telephone, email, and instant message during work hours. - Ability to meet set productivity standards on an ongoing basis. - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor). - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted). - Ability to use the majority of your internet bandwidth for work. Preferred Qualifications - 1+ years in Customer Service, help desk or call center experience. - Type 60+ words per minute. - Working knowledge of website navigation. Benefits A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE, we all roll up our sleeves to pitch in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. Attention After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Role Description Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. At REVOLVE, the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. We are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. Main purpose of the Spanish Customer Service Representative (TX/ID/NV) role: - Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. - Representing REVOLVE in a way that is consistent with our organizational values. - Required equipment will be provided. - Other duties may be added as needed. Qualifications - Experience with Microsoft Word and Excel. - High School Diploma. - Type 50+ words per minute. Requirements - 1+ years in Customer Service, help desk or call center experience (preferred). - Type 60+ words per minute (preferred). - Working knowledge of website navigation (preferred). - Ability to work in a team environment. - Ability to give and receive honest and direct feedback. - Strong customer orientation with desire and willingness to help. - Strong verbal and written communication skills. - Ability to work in the intensity of a high-volume inbound call center. - Knowledge of apparel construction and fabrication and various fashion categories. - Ability to work required overtime when business needs warrant. - Schedule flexibility as shifts can change based on needs of our customers. Remote Work Requirements - Ability to work autonomously in a virtual environment. - Must be reachable and available by telephone, email, and instant message during work hours. - Ability to meet set productivity standards on an ongoing basis. - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor). - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted). - Ability to use the majority of your internet bandwidth for work. Benefits - A successful candidate works well in a dynamic environment with minimal supervision. - At REVOLVE, we all roll up our sleeves to pitch in and do whatever it takes to get the job done. - Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

• Serve as the first point of contact for users, responding to inquiries through phone and email via Zendesk while delivering a positive and professional customer experience. • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide timely, accurate, and appropriate solutions. • Handle reimbursement, compliance, documentation, and program-related inquiries with accuracy, empathy, and attention to detail. • Properly document, track, and manage customer issues and resolutions in accordance with established processes. • Follow escalation procedures as required, partnering with internal teams to ensure timely resolution of complex issues. • Educate users on Cardata products, program features, workflows, and navigation of Cardata Cloud and the Cardata Mobile App by sharing relevant resources and guidance. • Review compliance documentation to ensure information aligns with program specifications, policies, and requirements. • Identify recurring customer issues, usability challenges, and resource gaps, and recommend improvements to processes, documentation, and support resources. • Create, maintain, and contribute to internal and customer-facing knowledge base content, FAQs, and support documentation to improve self-service and operational efficiency. • Collaborate cross-functionally with Customer Success, Finance, Sales, Product, and other teams to resolve customer concerns and improve the overall customer experience. • Share customer feedback, trends, and actionable insights with internal stakeholders to help drive product and process improvements. • Participate in team meetings, training sessions, and continuous learning opportunities to maintain expertise in Cardata products, programs, and policies. • Meet or exceed key performance indicators (KPIs), including response time, resolution time, customer satisfaction, and quality standards.

• Handle inbound customer enquiries via email, chat, and phone, resolving issues efficiently and with care • Diagnose and troubleshoot technical issues, across all of our APIs • Maintain accurate records of customer interactions and resolutions in our CRM system • Identify patterns in customer feedback and communicate recurring issues to Product and Engineering teams to drive continuous improvement • Contribute to the development of help centre content, FAQs, and support documentation in both Brazilian Portuguese and English • Consistently meet or exceed service level agreements (SLAs) for response time and resolution quality • Collaborate with cross-functional teams including Product, Engineering, and Compliance to resolve complex cases and improve the end-to-end customer journey