• Gather, clarify, and structure requirements from Marketing business stakeholders • Translate business requests into clear tasks for Development, QA, and Design teams. • Collaborate with the team on task decomposition • Manage the team's backlog and roadmap • Plan team activities within two-week sprint cycles. • Monitor timelines, statuses, risks, dependencies, and scope changes • Maintain regular communication with stakeholders • Facilitate status meetings and document agreements and decisions • Define acceptance criteria for tasks and deliverables • Participate partially in business acceptance and validation of delivered results • Support the establishment and improvement of processes within a newly formed team • Ensure delivery transparency for both business stakeholders and the team

• Attend District meetings to communicate service metrics and other information. • Monitor Managers participation in SSC led captainship program. • Communicate and follow up on merchandising issues. • Uphold, maintain, and support all lawful company policies and positions. • Coach and mentor direct reports and provide ongoing performance feedback. • Set expectations and priorities, assist with assigned tasks. • Conduct store visits and monitor reports across day and night teams. • Hold Team accountable for expenses. • Utilize regional captainship program to identify and resolve local and national issues. • Pull key merchandising and operational reports.

• Supports and enables advanced troubleshooting and drives resolution • Participates in interfaces with business stakeholders and IT teams • Documents, reviews and ensures quality and change control standards are met • Provides after hours, overnight, and weekend on-call support • Develops requirements and specifications for project and product lifecycles • Engages vendors as needed to resolve or proactively remediate issues • Reviews and analyzes reports on call volume, quality, etc. • Produces and updates content for knowledge base articles and training for product support team

• Competitor & Margin Research: You will dig deep into local competitor pricing, shipping offers, and margins, then hand over your data and recommendations directly to our pricing team. • Site-Search & Merchandising: You will look at what locals are actually searching for and optimize our Shopify collections and Doofinder settings to push our high-margin products. • Funnel & Checkout Optimisation: You will analyze exactly where local shoppers are dropping off in the funnel and share your insights with the dev team so they can implement the necessary changes. • Frontend & UX Tweaks: You will collaborate with other team members to update Shopify banners, landing pages, and local review widgets to ensure they match regional holidays and trust standards. • Local Partnerships & Influencer Scouting: You will keep an eye out for barter deals with local companies and actively search for micro-influencers to drive local awareness. • Localization & Copy Updates: You will use Helium 10 to find local keyword and translation gaps, and then head right into the Shopify apps to update the product pages yourself.