Role Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include: - Resolving customer queries, recommending solutions, and guiding product users through features and functionalities. - Responding to customer queries in a timely and accurate way, via phone, email or chat. - Identifying customer needs and helping customers use specific features. - Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users). - Updating our internal databases with information about technical issues and useful discussions with customers. - Monitoring customer complaints on social media and reaching out to provide assistance. - Sharing feature requests and effective workarounds with team members. - Informing customers about new features and functionalities. - Following up with customers to ensure their technical issues are resolved. - Gathering customer feedback and sharing with our Product, Sales and Marketing teams. - Assisting in training junior Customer Support Representatives. Qualifications - Experience as a Customer Support Specialist or similar CS role. - Familiarity with our industry is a plus. - Experience using help desk software and remote support tools. - Understanding of how CRM systems work. - Excellent communication and problem-solving skills. - Multi-tasking abilities. - Patience when handling tough cases. - BSc in Information Technology or relevant diploma.

Title: Customer Care Specialist I (NextGear Capital) Location: Carmel, IN - 11799 N College Ave Job Description: Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team! Working in customer care you will handle inbound calls, chats, and SMS messages, regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients. This is a Hybrid Call Center position. Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays). Key Responsabilities: - Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients. - Answer routine questions, follow guidelines, and use judgment based on experience. - Staying organized on case management, chats, SMS messages, and service tickets while responding promptly. - Engage customers and determine how to assist them regarding their Nextgear Capital line of credit. - Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans. - Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner. - Provide accurate documentation of client inquiries and report case status and resolution. - Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs. - Refer more complex issues to more senior specialists or management. - Use company proprietary software for research, case management, data entry, and account follow-up activity. - Build working relationships with other customer care representatives and other internal departments. - Follow instructions and maintain workflow standards with integrity. - Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence. - Adhere to all general company policies and procedures regarding attendance and conduct. - Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift. Minimum Requirement & Specialized Knowledge and Skills: - Highschool Diploma or GED - Generally, less than 2 years of experience - Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties - Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels. - Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes. - You must have high-speed internet available in your home and be able to be wired and not on Wi-Fi. - Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. - Other duties as needed or required Preferred: - Previous Call Center and/or Automotive Industry experience is preferred but not required. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Respond to customer inquiries through various channels, provide Tier 1 support for troubleshooting, deliver one-on-one training to enhance customer satisfaction, and document interactions to ensure effective resolution of issues.

Title: Customer Service Representative Location: Remote time type Full time job requisition id R262195 Job Description: Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: - Ensure every customer experience is top notch in quality - Be the front end customer support for Graybar.com and extended hours support for internal and external customers. You will also be assist in live chat. - Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues - Take an active role in selling Graybar goods and services on inbound calls - Provide support on product selection and application - Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims Skills & Requirements - Strong communication skills - Ability to handle a variety of customer situations with enthusiasm and tact - Some retail or counter sales experience preferred - High School education - 2 year or 4 year degree preferred Work Shift and Hours: Sunday 8a-5p, Monday & Tuesday 2p-10p, Wednesday & Thursday 8a-5p. This is a remote position with requirements to come into the Chesterfield, MO office once a quarter for department meetings. The first 6-8 weeks would also be in office for training purposes. Compensation Details: The expected pay rate for this position is starting at $19.00 per hour depending on experience. The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!