• Build and evolve the anticipation and credit experience for partners, measuring impact through product metrics (CRT, NPS, adoption) • Integrate Artificial Intelligence agents into the partner's financial ecosystem (ChatBank, Credit), raising the design standard with an AI-first approach • Lead strategic topics alongside leadership, supporting decisions with user data and research • Work closely with Product, Business, Data, and Engineering on prioritization and on shaping the product vision • Balance discovery and delivery efforts, focusing on technical excellence and design • Raise the team's design craft and technical bar, influencing product standards and decisions

• Incorporate customer requests, text, and photos into designs • Create polished and professional print-ready proofs with typographic legibility and consistency • Proofread the customer-entered text • Ensure the photo quality of customer-supplied photos • Recolor and edit images based on customer requests • Review the work of fellow designers to ensure the quality of design and accuracy of edits before sending a digital proof to the customer • Collaborate with customers through written communication to modify and finalize designs • Assist with design-related questions from internal teams • Resolve escalated customer orders with design-related issues • Work directly with customers via email or screen-share as needed • Uphold service-level standards by meeting quality, productivity, and response-time expectations

• Plan, design and evolve conversational flows for conversational interfaces, with a focus on usability, clarity, engagement and efficiency. • Ensure consistency and coherence of the conversational experience by following tone, language and pattern guidelines defined by the team. • Support the execution of behavioral analyses and flow validations, proposing improvements based on data and feedback. • Collaborate with senior UX Designers, development, QA and computational linguists to translate technical and business requirements into high-quality conversational experiences. • Document design decisions, flows and learnings, keeping materials and standards up to date. • Support the continuous evolution of conversational experiences through analysis of metrics, logs and operational results.

• Independent Production: Take design concepts from the creative team and execute them into polished, production-ready files for digital and print media. • Creative Decision-Making: Make informed design choices within established brand guidelines, ensuring visual consistency across all materials. • Technical Proficiency: Expert proficiency in Adobe Creative Suite for file manipulation and layout creation. • Quality Control: Conduct thorough quality checks on all final artwork before delivery to ensure accuracy and high visual standards.