Mattel, Inc.

• Provide exceptional customer service reflecting American Girl and Mattel service standards • Support catalog and online customers through inbound and outbound phone calls, email, and other assigned channels • Resolve product, order, shipping, payment, and service-related inquiries, striving for first-contact resolution • Process customer transactions accurately and efficiently • Maintain knowledge of products, promotions, policies, and services across multiple brands • Document customer interactions and transactions in company systems • Research and resolve customer concerns according to established processes and guidelines • Handle customer concerns and escalated situations with professionalism and empathy • Assist with training and supporting seasonal team members as needed • Meet quality, productivity, attendance, and customer satisfaction expectations • Maintain confidentiality of customer and company information • Follow company policies, procedures, and remote work requirements

• Deliver exceptional customer service reflecting American Girl and Mattel values and service standards • Assist customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service concerns • Research and resolve customer issues while striving for first-contact resolution • Use multiple systems, tools, and resources to provide accurate information and solutions • Process customer orders accurately and efficiently while safeguarding confidential customer and payment information • Deliver personalized service experiences addressing customers’ practical and individual needs • Communicate with customers and retail store teams through written and verbal channels • Document customer interactions and transactions accurately in company systems • Maintain knowledge of American Girl products, services, retail offerings, promotions, and policies • Meet quality, productivity, customer satisfaction, and attendance expectations • Support additional customer service initiatives and special projects as assigned

Role Description American Girl, a subsidiary of Mattel, is seeking Seasonal Retail Service Agents to support our peak business season from September through early January. This is a temporary, seasonal position designed to provide additional customer support during one of the Company's busiest times of the year. Employment in this role is expected to continue through the seasonal assignment and is not intended to be a regular or permanent position. As a Seasonal Retail Service Agent, you will provide a high-quality customer experience that exemplifies the guiding principles of the American Girl service philosophy while supporting our premium brand. In this role, you will: - Deliver professional, efficient, friendly, and knowledgeable assistance to customers via phone and email. - Help to resolve issues related to retail experiences, products, services, reservations, and purchases. - Strive to achieve first-contact resolution while creating meaningful and personalized customer interactions. This is a fully remote, work-from-home position. Team members must perform their job duties from their designated home address and maintain a workspace that supports productivity, professionalism, confidentiality, and customer service standards. All necessary equipment will be provided by the Company. Employees must work from the home address provided during the hiring process and must reside in Wisconsin or Illinois. A mandatory virtual training program is required prior to assuming job responsibilities. Candidates must be available to attend up to 10 days of training, with a training schedule of 25 to 40 hours per week. Training is typically conducted Monday through Friday between 8:30 a.m. and 4:30 p.m. or 5:00 p.m. and 10:00 p.m., and schedules are subject to change based on business needs. Successful completion of training is required for continued employment in the role. After training ends, this position may be scheduled anywhere from 4 to 20 hours a week. Expanded hours may be available closer to the holiday season. Candidates must be available to work a flexible schedule, including weekdays, weekends, and holidays. Qualifications - High school diploma or GED required. - One to two years of customer service experience required, preferably in a call center, consumer services, retail support, or similar environment. - Exemplary attendance record and demonstrated job performance. - Must be able to attend mandatory virtual training for up to 10 days. - Must be available to participate in a training schedule of 25 to 40 hours per week, Monday through Friday, between 8:30 a.m. and 4:30 p.m. CDT or 5:00 p.m. and 10:00 p.m. CDT, subject to change based on business needs. - Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute. - Basic math skills, including addition, subtraction, multiplication, and division. - Strong computer proficiency, including experience with Windows operating systems and various software applications. - Ability to learn and demonstrate proficiency in customer service and transactional systems. - Strong data entry skills with a high degree of accuracy and attention to detail. - Excellent verbal and written communication skills. - Strong interpersonal skills and the ability to exercise sound judgment when responding to customer inquiries. - Demonstrated customer-focused mindset with the ability to understand and respond to customer needs. - Ability to communicate clearly, confidently, and professionally with a variety of audiences. - Strong problem-solving and issue-resolution skills. - Ability to act decisively, demonstrate urgency, and effectively remove barriers to achieve desired outcomes. - Ability to remain professional and composed when managing customer expectations and fluctuating workloads. - Ability to work independently in a remote environment while effectively collaborating with team members and retail partners. - Must reside in Wisconsin or Illinois and work from the home address provided to the Company. Key Responsibilities - Deliver exceptional customer service that reflects the values and service standards of American Girl and Mattel. - Create customer interactions that are relevant, respectful, trustworthy, and meaningful. - Assist customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service-related concerns. - Research and resolve customer issues while striving for first-contact resolution. - Utilize multiple systems, tools, and resources to provide accurate information and solutions. - Process customer orders accurately and efficiently while safeguarding confidential customer and payment information. - Deliver personalized service experiences that address both the practical and individual needs of customers. - Communicate effectively with customers and retail store teams through both written and verbal channels. - Accurately document customer interactions and transactions within company systems. - Maintain a thorough understanding of American Girl products, services, retail offerings, promotions, and policies. - Meet established quality, productivity, customer satisfaction, and attendance expectations. - Support additional customer service initiatives and special projects as assigned.

Role Description American Girl, a subsidiary of Mattel, is seeking Seasonal Direct Service Agents to support our peak business season from September through early January. This is a temporary seasonal position established to provide additional support during the holiday shopping season. As a Seasonal Direct Service Agent, you will provide a high-quality customer experience that reflects the guiding principles of the American Girl and Mattel service philosophy while supporting our premium brands. In this role, you will: - Assist catalog and online customers through phone and email interactions. - Provide professional, efficient, friendly, and knowledgeable service. - Resolve product and service-related inquiries and process customer transactions. - Work toward achieving first-contact resolution whenever possible. This is a fully remote, work-from-home position. Team members must: - Perform their job duties from their designated home address. - Maintain a workspace that supports productivity, professionalism, confidentiality, and customer service standards. - Reside in Wisconsin or Illinois. A mandatory virtual training program is required prior to assuming job responsibilities. Candidates must: - Be available to attend up to 10 days of training. - Participate in a training schedule of 25 to 40 hours per week. - Be available to work a flexible schedule, including weekdays, weekends, and holidays. Qualifications - High school diploma or GED required. - Must be available to work the full seasonal assignment period, approximately September through December. - Ability to work remotely from a designated home address in a professional and distraction-free environment. - Must be able to attend mandatory virtual training for up to 10 days. - Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute. - Basic math skills, including addition, subtraction, multiplication, and division. - Basic proficiency with Microsoft Windows and web browsers. - Strong data entry skills with a high degree of accuracy and attention to detail. - Excellent verbal and written communication skills. - Strong customer service, problem-solving, and issue-resolution skills. - Ability to manage fluctuating workloads, call volumes, and changing priorities in a fast-paced environment. - Previous customer service, call center, retail, or related experience preferred. Requirements - Demonstrate professionalism and empathy when handling customer concerns. - Assist with training and providing support to seasonal team members as needed. - Meet departmental quality, productivity, attendance, and customer satisfaction expectations. - Maintain confidentiality of customer and company information. - Adhere to all company policies, procedures, and remote work requirements. Benefits - All necessary equipment will be provided by the Company. - Expanded hours may be available closer to the holiday season.

Role Description We are looking for a proactive and technically capable Remote Desktop Support (RDS) Agent to provide remote technical support to global users across multiple regions and time zones. The role is responsible for resolving incidents and service requests related to end-user computing, remote access, collaboration tools, and enterprise applications. The successful candidate will deliver high-quality customer support while ensuring timely issue resolution and excellent user experience. This role requires strong troubleshooting skills, effective communication, and the ability to work in a fast-paced support environment. Key Responsibilities - Remote Technical Support - Provide remote technical support via phone, chat, email, and remote support tools. - Troubleshoot and resolve issues related to: - Windows and macOS operating systems - Microsoft 365 applications - VPN and remote connectivity - Endpoint devices and peripherals - Mobile devices and collaboration tools - User account and access issues - Support remote users across multiple locations and time zones. - Incident & Request Management - Log, categorise, prioritise, and manage tickets within the ITSM platform. - Ensure incidents and service requests are resolved within agreed SLAs. - Maintain accurate ticket documentation and communication updates. - Escalate unresolved or complex issues appropriately. - Customer Service & User Experience - Deliver professional, responsive, and customer-focused support. - Maintain regular communication with users regarding ticket progress and resolution. - Contribute to positive end-user experiences through effective issue resolution. - Knowledge Management & Process Adherence - Follow established support procedures and ITIL-aligned processes. - Contribute to knowledge base updates and documentation improvements. - Ensure compliance with IT security policies and operational standards. - Team Collaboration - Collaborate effectively with RDS colleagues and wider IT support teams. - Participate in shift handovers, operational meetings, and continuous improvement initiatives. - Support operational coverage during peak periods where required. Qualifications - Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. - 5+ years of experience in IT Support, Service Desk, or Remote Desktop Support. - Experience supporting enterprise desktop and remote user environments. - Familiarity with ITSM tools such as ServiceNow or similar platforms. - Basic understanding of ITIL support processes preferred. - Experience using remote support and endpoint management tools. Key Skills - Strong troubleshooting and technical support capability. - Good communication and customer service skills. - Ability to work effectively in a fast-paced support environment. - Strong organisational and multitasking skills. - Customer-focused and proactive attitude. - Willingness to learn and continuously develop technical skills. Benefits - Opportunity to join a growing global IT support organisation. - Exposure to enterprise technologies and international operations. - Collaborative and supportive team environment. - Career development and progression opportunities. Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• Lead and conduct compliance and workplace investigations across the United States • Gather and analyze evidence, conduct interviews, assess credibility, and make objective findings based on facts and applicable policies • Prepare clear, concise, and fact-based investigation documentation, including interview notes, case summaries, findings, and recommendations • Manage investigations in a timely manner while maintaining consistency, objectivity, confidentiality, and adherence to Compliance and investigative best practices • Present investigation findings, risk assessments, and recommendations to Employment Law, People & Culture, and business leaders • Serve as a trusted advisor to People & Culture Business Partners and business leaders on complex workplace matters • Partner with Compliance colleagues to identify opportunities to enhance investigative processes, controls, policies, training, and risk mitigation efforts

Role Description Mattel is seeking an accomplished and forward-thinking executive to serve as our Head of Total Rewards. Reporting to the Chief People Officer, this leader will shape the next generation of our global rewards strategy—ensuring our compensation, benefits and mobility programs evolve alongside the company's strategic transformation. This role represents a unique opportunity to design reward strategies that support Mattel's evolution, helping the company compete for world-class talent while reinforcing a high-performance culture that drives innovation, creativity and business results. This is a highly visible executive leadership role with direct engagement with the CPO, CFO, CEO, Board of Directors and the Compensation Committee. The successful candidate will bring deep expertise in broad-based and executive compensation within a publicly traded company, balanced with a modern perspective on rewards, global benefits, and employee value proposition. As Mattel continues to evolve its business strategy, portfolio and global workforce, this leader will play a critical role in reimagining how we reward performance, strengthen leadership accountability, and create differentiated employee experiences that support long-term growth. What Your Impact Will Be: - Lead the enterprise Total Rewards strategy across Mattel's global organization, ensuring alignment with business priorities, talent strategy and shareholder expectations. - Serve as the company's senior advisor on executive compensation, partnering closely with the CPO, CFO, CEO, Board of Directors and Compensation Committee on executive pay philosophy, incentive design, governance and disclosure. - Lead the development of Board and Compensation Committee materials, providing thoughtful analysis, market insights and recommendations while presenting confidently on complex compensation matters. - Design and evolve executive compensation programs, annual and long-term incentive plans, equity programs, succession-related compensation strategies and employment arrangements that align pay with performance. - Modernize Mattel's global compensation philosophy and architecture, ensuring market competitiveness while enabling organizational agility and supporting a high-performance culture. - Oversee broad-based compensation programs, including salary structures, annual merit processes, incentive programs, job architecture and pay equity strategies across global markets. - Provide strategic leadership for global benefits, well-being and recognition programs that enhance the employee experience while balancing cost effectiveness and market competitiveness. - Lead the company's global mobility function, including relocation, immigration and international assignment strategy, supporting the movement of talent across Mattel's worldwide operations. - Partner closely with Finance, Legal, Tax, Payroll, Investor Relations and senior business leaders to ensure rewards strategies are operationally sound, compliant and aligned with enterprise objectives. - Build and develop a high-performing global Total Rewards organization while fostering innovation, operational excellence and continuous improvement. - Monitor emerging trends in executive compensation, governance, workforce expectations and rewards innovation to ensure Mattel remains an employer of choice and a leader in responsible pay practices. Qualifications - A proven executive with significant experience leading Total Rewards within a complex, global, publicly traded company. - Deep expertise in executive compensation, including direct partnership with Boards of Directors and Compensation Committees, executive pay design, governance, proxy disclosure and shareholder considerations. - Demonstrated success presenting to executive leadership teams and Board-level audiences with credibility, executive presence and sound judgment. - Experience leading global compensation, broad-based rewards, benefits and mobility strategies across multiple regions and regulatory environments. - Strong understanding of the evolving relationship between business strategy, workforce strategy and Total Rewards. - A strategic thinker who is equally comfortable setting enterprise direction and driving execution through a high-performing team. - Exceptional analytical capability paired with strong business acumen and the ability to translate complex issues into practical recommendations. - A collaborative enterprise leader who builds trusted partnerships across Human Resources, Finance, Legal and business leadership. - Experience leading organizational transformation and modernizing legacy programs to better support future business needs. Leadership Characteristics - Strategic and commercially minded, with the ability to connect rewards philosophy to business performance. - Trusted advisor who exercises sound judgment in highly confidential and sensitive matters. - Comfortable operating in complexity and ambiguity while driving clarity and alignment. - Data-driven, intellectually curious and externally informed. - Influential leader with the executive presence to engage confidently with senior leaders, Board members and external advisors. - Passionate about building modern, equitable and performance-oriented reward strategies that help organizations attract, motivate and retain exceptional talent. Compensation The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work - We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. - We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. - We execute: We are a performance-driven company focused on pursuing best-in-class outcomes. Who We Are Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Equal Opportunity Employer Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

• Responsible for technical ownership, design, and governance of EDI integrations • Manage and validate mapping requests • Coordinate and execute integration and partner testing • Ensure stable and compliant production deployments

• Lead the design process for DTR accounts across EMEA • Deliver innovative and trend-led design solutions • Partner with regional commercial team to pitch to prospective partners across EMEA • Research and analyze current fashion, social, and consumer trends • Create inspiration mood boards and pitches • Create new style guide directions & toolkits • Manage product development and approvals process • Collaborate closely with partners and cross-functional teams

• Design, develop, enhance, and maintain EDI applications on IBM i (AS/400 / iSeries) platforms • Develop and optimize solutions using RPG, ILE RPG, CL, IFS and SQL • Perform system-level and structured programming following best practices for performance, stability, and maintainability • Integrate and maintain existing and new customers within the ISIS ERP system • Implement and support 3PL Distribution Center (DC) warehouse integrations • Ensure seamless EDI process integration across customers, partners, and logistics providers • Attend daily EDI project status meetings with project leadership to communicate priorities, progress, risks, and dependencies • Analyze requirements, create technical concepts, and translate business needs into robust technical solutions – search the collaboration with Intl. Delivery Manager to align Processes and Solutions. • Support production systems, troubleshooting, root cause analysis, and continuous improvement initiatives • Collaborate with international teams across IT, EDI, logistics, and business operations