• Incorporate customer requests, text, and photos into designs • Create polished and professional print-ready proofs with typographic legibility and consistency • Proofread the customer-entered text • Ensure the photo quality of customer-supplied photos • Recolor and edit images based on customer requests • Review the work of fellow designers to ensure the quality of design and accuracy of edits before sending a digital proof to the customer • Collaborate with customers through written communication to modify and finalize designs • Assist with design-related questions from internal teams • Resolve escalated customer orders with design-related issues • Work directly with customers via email or screen-share as needed • Uphold service-level standards by meeting quality, productivity, and response-time expectations

• Plan, design and evolve conversational flows for conversational interfaces, with a focus on usability, clarity, engagement and efficiency. • Ensure consistency and coherence of the conversational experience by following tone, language and pattern guidelines defined by the team. • Support the execution of behavioral analyses and flow validations, proposing improvements based on data and feedback. • Collaborate with senior UX Designers, development, QA and computational linguists to translate technical and business requirements into high-quality conversational experiences. • Document design decisions, flows and learnings, keeping materials and standards up to date. • Support the continuous evolution of conversational experiences through analysis of metrics, logs and operational results.

• Independent Production: Take design concepts from the creative team and execute them into polished, production-ready files for digital and print media. • Creative Decision-Making: Make informed design choices within established brand guidelines, ensuring visual consistency across all materials. • Technical Proficiency: Expert proficiency in Adobe Creative Suite for file manipulation and layout creation. • Quality Control: Conduct thorough quality checks on all final artwork before delivery to ensure accuracy and high visual standards.

• Lead seasonal brainstorms across print, graphics, fabric, and design trends — spanning inline, wholesale, collabs, and limited edition • Research competitive and aspirational brands to keep Shinesty's creative output sharp and relevant • Identify and pitch new print techniques • Bring fresh, culturally-aware print concepts to the table every quarter • Design across all categories - everything from ski, formal, hats, socks, tees, knitwear, but with a focus on underwear • Build custom repeats, reduce color artwork, and deliver production-ready files in Illustrator • Collaborate with the Design team on solid color assortments, novelty treatments, and silhouette development • Delegate work across the print team strategically to hit deadlines without compromising quality • Concept and manage artwork for limited editions, retail and wholesale initiatives. • Manage, mentor, and motivate a small print design team — setting clear priorities and a high creative bar • Run print design reviews with the broader team; gather feedback and drive revisions efficiently • Manage the bi-weekly Sprint Board and hold regular team syncs to keep priorities clear and momentum high • Partner with Merch and Ops to improve process and reduce errors across product development • Identify smart opportunities to utilize AI, bring in freelance/VA where it adds capacity