Atento logo
Atento

Leading Next Generation CX

Mid-level Conversational Designer

DesignerDesignerFull TimeRemoteJuniorTeam 89,377Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Junior

Associate Degree1 yr expExperience acceptedPortugueseEnglish

Job Description

Mid-level Conversational Designer

Atento

• Plan, design and evolve conversational flows for conversational interfaces, with a focus on usability, clarity, engagement and efficiency. • Ensure consistency and coherence of the conversational experience by following tone, language and pattern guidelines defined by the team. • Support the execution of behavioral analyses and flow validations, proposing improvements based on data and feedback. • Collaborate with senior UX Designers, development, QA and computational linguists to translate technical and business requirements into high-quality conversational experiences. • Document design decisions, flows and learnings, keeping materials and standards up to date. • Support the continuous evolution of conversational experiences through analysis of metrics, logs and operational results.

Job Requirements

  • Basic knowledge of conversational interface design, chatbots or voicebots.
  • Introductory knowledge of design thinking.
  • Familiarity with performance and operational metrics and basic analysis of conversational data.
  • Good organization, critical thinking and attention to detail.
  • Ability to work with guidance and feedback, gradually increasing autonomy in deliverables.
  • Ease collaborating with multidisciplinary teams, communicating ideas and decisions clearly.
  • (Required) Intermediate knowledge of English.

Benefits

  • Meal voucher and/or food allowance;
  • Life insurance;
  • Funeral assistance;
  • Childcare assistance / assistance for children with disabilities;
  • Discount on products;
  • Dental care;
  • Medical care;
  • Discounts on gyms / sports activities;
  • Educational partnerships with course discounts;
  • Career development plan.

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