Role Description This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. - Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need. - Engage with patients, family members, guardians, caretakers, surrogate decision makers, and other professionals regarding aspects of care. - Communicate with home health agencies and other community services utilized by the patient. - Collect health outcomes data and registry documentation. - Educate patients and/or family/caregivers to support self-management, independent living, and activities of daily living. - Assess and support treatment regimen adherence and medication management. - Identify available community and health resources. - Facilitate access to care and services needed by the patient and/or family. - Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service. - Develop, communicate, and maintain a comprehensive or disease-specific care plan. - Use motivational interviewing to assess and address any barriers patients may be experiencing. - Work flexibly during normal business hours in your patients’ time zone. - Interact with up to 15 patients per day to provide encouragement, empathy, and support. - Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders. - Perform other duties as assigned to support Lumata Health’s goals and objectives. Qualifications - Ability to work in a team environment with very little supervision. - Outstanding communication skills, both written and verbal. - Excellent organizational skills. - Excellent customer service, interpersonal, and communication skills. - Excellent time management skills with the ability to meet deadlines. - Strong consultative skills, ability to provide guidance to patients. - Ability to provide feedback and insights to contribute to patients. - Ability to work across various time zones, effectively work remote with reliable WIFI. - Ability to consistently phone conference as the position requires. Requirements - 2+ years of work experience in eye care preferred. - MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation - Required. - Proficient with Electronic Medical Record (EMR) systems, preferred. - Must have a home office or HIPAA-compliant workspace. - Prolonged periods of sitting at a desk and working on a computer. - Must be able to hear, speak, call, and virtually meet. - Must be able to communicate both verbally and in writing. Benefits - Medical, Dental and Vision. - Paid time off. - Parental leave. - ... more additional benefits.

• Under the supervision of the Field Supervisor, the Field Case Manager is responsible for managing various aspects of program service coordination for patients who have been prescribed medication by physicians. • The Field Case Manager will provide program support services to patients and clinics which may include, but are not limited to, training clinics on program services and securing insurer coverage for medications under private and provincial plans. • In addition, the Field Case Manager will ensure patients have timely access to their prescribed medications and will provide ongoing support to patients and clinics by leveraging excellent communication skills and available resources. • Deliver patient support program services (in-clinic and virtual) within the assigned territory. • Use PSP-related applications and software to complete reports, enrollment forms, reimbursement forms, and perform other program functions. • Assist the PSP with medication dose reconciliation (comparing the patient's current medications to their medical history). • Proactively evaluate PSP services and recommend changes to improve outcomes and service quality. • Complete relevant reports, such as timesheets, expense reports, mileage claims, and validate CRM system reports in accordance with established program procedures.

Role Description If you know real estate CRMs inside out, thrive in a fast-moving environment, and take pride in keeping everything organised and on time — this role is for you. We’re placing a Real Estate Virtual Assistant for a growing US-based real estate AI company. You'll own CRM accuracy, lead organisation, pipeline updates, transaction coordination support, and day-to-day operations for real estate agents and investor clients — keeping the pipeline moving and nothing falling through the cracks. You’ll work directly with the team via Slack and be the person everyone relies on to get things done accurately and on time. This is a stable, full-time permanent role with a team that values reliability, attention to detail, and someone who can follow a process and own their workload. Responsibilities - Manage CRM records — update contacts, tag and segment leads, track pipeline status - Track tasks and reminders, manage follow-ups for agents and investor clients - Assist with transaction coordination and admin support - Prepare basic reports and monitor communication channels - Support listing and admin workflows, document organisation, and email follow-ups - Coordinate appointments and handle internal team updates via Slack - Ensure client requests are completed accurately and on time Qualifications - 2+ years of direct US real estate virtual assistant or transaction coordination experience. Applications without US real estate experience will not be considered. - Hands-on ownership of a real estate CRM including lead tagging, pipeline management, follow-up task creation, status updates, and reporting. Experience with Follow Up Boss, GoHighLevel, Lofty/Chime, KVCore, HubSpot, or similar. - Excellent written and spoken English — you communicate directly with agents and clients - Strong attention to detail and data entry accuracy - Ability to follow SOPs and work independently without constant supervision - Comfortable with Google Workspace, spreadsheets, Slack/Teams, email, and calendar tools - Reliable internet, stable equipment, and a quiet dedicated workspace - Available to work US business hours — 8:00 PM to 5:00 AM PHT, Monday to Friday Preferred Qualifications - Experience in transaction coordination, listing coordination, or brokerage admin - Experience working with MLS systems and real estate listing processes - Background supporting real estate investors, TC companies, or acquisitions/dispositions - Airtable experience - OpenPhone or similar VoIP platform experience - Canva familiarity for basic social media or admin tasks - Comfort using AI tools for admin efficiency - Mortgage, title, or property management support background Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

Role Description Provide best-in-class personalized patient services to ensure a positive patient experience in support of Sanofi General Medicines business priorities. Driven by the complexity of patient identification, treatment administration intricacies, and access gateways, this role must support both internal and external care teams in the overall patient journey. The Clinical Educator (CE) is a key field-based member of the Tzield Patient Services team and subject matter expert for Tzield and T1D. In this high touch role, the CE will assist patients and caregivers with accessing Sanofi’s FDA-approved 14-day T1D infusion therapy. The CE provides disease and product information and ongoing support, when appropriate, to T1D Patients and their caregivers. The CE establishes and maintains a strong working relationship with: - Endocrinology Health Care providers (MD, NP, PA) - HCFs (Nurses, Pharm D, Leadership) - HHA nurses who provide in-home care for our patients The CE provides sophisticated and in-depth education on the product and related access hurdles to ensure a seamless experience for patients. He/she is a subject matter expert and critical thinker on disease state, product, administration, and services. The CE works collaboratively with cross-functional team members to facilitate timely and ongoing access to therapy and has a high level of emotional intelligence to navigate both internal and external partners and customers. They are solely responsible for ensuring that all patients are given an opportunity to participate in our Patient Mentor program and facilitate the set-up and delivery of the interaction. CE's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities and report all AEs. This is a regionally aligned field-based role. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Main Responsibilities - Leads education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and families through telephone communication, live/virtual patient and family meetings, and patient education programs. - Facilitates a Patient Mentor program by setting up and moderating a 1:1 interaction for new patients. - Assesses all enrolled patients’ needs and develops action plans that facilitate the treatment process as recommended by the patient’s healthcare provider. - Works with cross-functional partners to identify patient-specific barriers and develop action plans for resolution. - Demonstrates accountability for action plan execution and drives for success and results. - Supports the complex pull-through process of Tzield patients by maintaining excellent communication with the Matrix team, HCPs, and the Patient. - Provides ongoing education to the HCPs regarding the infusion process based on the approved PI. - Delivers in-depth disease and product in-services for home health care providers of patients receiving Sanofi treatment within the home to ensure optimal care and adherence to prescribed dosing. - Maintains expertise through continuing medical and scientific education including attendance at relevant symposiums, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs. - Increases disease awareness by completing community and healthcare advocate educational outreach programs. - Meets documentation requirements in CRM system to facilitate tracking of critical metrics. - Delivers on key objectives established annually. - Participates/travels to Patient support programs as needed. - Must be able to travel extensively (60 to 80%). - Ensures full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities. Qualifications - Bachelor’s or Master’s Degree in Health Care/ Life Sciences/ Nursing or related subjects. - 3+ years of experience in biotechnology, pharmaceutical, or healthcare industry. Requirements - 3+ years previous experience in a field-based commercial or medical role in a pharmaceutical or biotech company desired. - Prior product launch experience. - Ability to present to small and large groups of patients, caregivers, and Health Care professionals. - Ability to travel up to 80% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography. - Valid Driver’s License. - Previous commercial and/or clinical experience with IV infusions is preferred. - Previous T1 Diabetes experience strongly preferred, CDE certification. Benefits - Bring the miracles of science to life alongside a supportive, future-focused team. - Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. - Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. - Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.