At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Stay connected through regular team meetings and open communication. A diverse team where everyone feels welcome and valued. Engage in chats centered around health, wellness, celebrations, and more. Regular feedback, performance incentives, and growth opportunities.
Continuous Care Coach
Location
United States
Posted
1 day ago
Salary
$21 - $25 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Continuous Care Coach
Lumata Health Inc
Role Description This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. - Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need. - Engage with patients, family members, guardians, caretakers, surrogate decision makers, and other professionals regarding aspects of care. - Communicate with home health agencies and other community services utilized by the patient. - Collect health outcomes data and registry documentation. - Educate patients and/or family/caregivers to support self-management, independent living, and activities of daily living. - Assess and support treatment regimen adherence and medication management. - Identify available community and health resources. - Facilitate access to care and services needed by the patient and/or family. - Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service. - Develop, communicate, and maintain a comprehensive or disease-specific care plan. - Use motivational interviewing to assess and address any barriers patients may be experiencing. - Work flexibly during normal business hours in your patients’ time zone. - Interact with up to 15 patients per day to provide encouragement, empathy, and support. - Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders. - Perform other duties as assigned to support Lumata Health’s goals and objectives. Qualifications - Ability to work in a team environment with very little supervision. - Outstanding communication skills, both written and verbal. - Excellent organizational skills. - Excellent customer service, interpersonal, and communication skills. - Excellent time management skills with the ability to meet deadlines. - Strong consultative skills, ability to provide guidance to patients. - Ability to provide feedback and insights to contribute to patients. - Ability to work across various time zones, effectively work remote with reliable WIFI. - Ability to consistently phone conference as the position requires. Requirements - 2+ years of work experience in eye care preferred. - MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation - Required. - Proficient with Electronic Medical Record (EMR) systems, preferred. - Must have a home office or HIPAA-compliant workspace. - Prolonged periods of sitting at a desk and working on a computer. - Must be able to hear, speak, call, and virtually meet. - Must be able to communicate both verbally and in writing. Benefits - Medical, Dental and Vision. - Paid time off. - Parental leave. - ... more additional benefits.
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