Role Description Provide best-in-class personalized patient services to ensure a positive patient experience in support of Sanofi General Medicines business priorities. Driven by the complexity of patient identification, treatment administration intricacies, and access gateways, this role must support both internal and external care teams in the overall patient journey. The Clinical Educator (CE) is a key field-based member of the Tzield Patient Services team and subject matter expert for Tzield and T1D. In this high touch role, the CE will assist patients and caregivers with accessing Sanofi’s FDA-approved 14-day T1D infusion therapy. The CE provides disease and product information and ongoing support, when appropriate, to T1D Patients and their caregivers. The CE establishes and maintains a strong working relationship with: - Endocrinology Health Care providers (MD, NP, PA) - HCFs (Nurses, Pharm D, Leadership) - HHA nurses who provide in-home care for our patients The CE provides sophisticated and in-depth education on the product and related access hurdles to ensure a seamless experience for patients. He/she is a subject matter expert and critical thinker on disease state, product, administration, and services. The CE works collaboratively with cross-functional team members to facilitate timely and ongoing access to therapy and has a high level of emotional intelligence to navigate both internal and external partners and customers. They are solely responsible for ensuring that all patients are given an opportunity to participate in our Patient Mentor program and facilitate the set-up and delivery of the interaction. CE's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities and report all AEs. This is a regionally aligned field-based role. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Main Responsibilities - Leads education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and families through telephone communication, live/virtual patient and family meetings, and patient education programs. - Facilitates a Patient Mentor program by setting up and moderating a 1:1 interaction for new patients. - Assesses all enrolled patients’ needs and develops action plans that facilitate the treatment process as recommended by the patient’s healthcare provider. - Works with cross-functional partners to identify patient-specific barriers and develop action plans for resolution. - Demonstrates accountability for action plan execution and drives for success and results. - Supports the complex pull-through process of Tzield patients by maintaining excellent communication with the Matrix team, HCPs, and the Patient. - Provides ongoing education to the HCPs regarding the infusion process based on the approved PI. - Delivers in-depth disease and product in-services for home health care providers of patients receiving Sanofi treatment within the home to ensure optimal care and adherence to prescribed dosing. - Maintains expertise through continuing medical and scientific education including attendance at relevant symposiums, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs. - Increases disease awareness by completing community and healthcare advocate educational outreach programs. - Meets documentation requirements in CRM system to facilitate tracking of critical metrics. - Delivers on key objectives established annually. - Participates/travels to Patient support programs as needed. - Must be able to travel extensively (60 to 80%). - Ensures full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities. Qualifications - Bachelor’s or Master’s Degree in Health Care/ Life Sciences/ Nursing or related subjects. - 3+ years of experience in biotechnology, pharmaceutical, or healthcare industry. Requirements - 3+ years previous experience in a field-based commercial or medical role in a pharmaceutical or biotech company desired. - Prior product launch experience. - Ability to present to small and large groups of patients, caregivers, and Health Care professionals. - Ability to travel up to 80% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography. - Valid Driver’s License. - Previous commercial and/or clinical experience with IV infusions is preferred. - Previous T1 Diabetes experience strongly preferred, CDE certification. Benefits - Bring the miracles of science to life alongside a supportive, future-focused team. - Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. - Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. - Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.