• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Accurately enter and update customer information, interactions, and case details in applicable CRM • Collaborate effectively with other team members, other departments as well to coordinate customer support efforts and resolve issues • Achieve call, QA, and attendance metrics • Follow established workflows, and escalation processes • Handle and resolve customer complaints in a professional and timely manner. • Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Role Description This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. - Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need. - Engage with patients, family members, guardians, caretakers, surrogate decision makers, and other professionals regarding aspects of care. - Communicate with home health agencies and other community services utilized by the patient. - Collect health outcomes data and registry documentation. - Educate patients and/or family/caregivers to support self-management, independent living, and activities of daily living. - Assess and support treatment regimen adherence and medication management. - Identify available community and health resources. - Facilitate access to care and services needed by the patient and/or family. - Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service. - Develop, communicate, and maintain a comprehensive or disease-specific care plan. - Use motivational interviewing to assess and address any barriers patients may be experiencing. - Work flexibly during normal business hours in your patients’ time zone. - Interact with up to 15 patients per day to provide encouragement, empathy, and support. - Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders. - Perform other duties as assigned to support Lumata Health’s goals and objectives. Qualifications - Ability to work in a team environment with very little supervision. - Outstanding communication skills, both written and verbal. - Excellent organizational skills. - Excellent customer service, interpersonal, and communication skills. - Excellent time management skills with the ability to meet deadlines. - Strong consultative skills, ability to provide guidance to patients. - Ability to provide feedback and insights to contribute to patients. - Ability to work across various time zones, effectively work remote with reliable WIFI. - Ability to consistently phone conference as the position requires. Requirements - 2+ years of work experience in eye care preferred. - MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation - Required. - Proficient with Electronic Medical Record (EMR) systems, preferred. - Must have a home office or HIPAA-compliant workspace. - Prolonged periods of sitting at a desk and working on a computer. - Must be able to hear, speak, call, and virtually meet. - Must be able to communicate both verbally and in writing. Benefits - Medical, Dental and Vision. - Paid time off. - Parental leave. - ... more additional benefits.

• Under the supervision of the Field Supervisor, the Field Case Manager is responsible for managing various aspects of program service coordination for patients who have been prescribed medication by physicians. • The Field Case Manager will provide program support services to patients and clinics which may include, but are not limited to, training clinics on program services and securing insurer coverage for medications under private and provincial plans. • In addition, the Field Case Manager will ensure patients have timely access to their prescribed medications and will provide ongoing support to patients and clinics by leveraging excellent communication skills and available resources. • Deliver patient support program services (in-clinic and virtual) within the assigned territory. • Use PSP-related applications and software to complete reports, enrollment forms, reimbursement forms, and perform other program functions. • Assist the PSP with medication dose reconciliation (comparing the patient's current medications to their medical history). • Proactively evaluate PSP services and recommend changes to improve outcomes and service quality. • Complete relevant reports, such as timesheets, expense reports, mileage claims, and validate CRM system reports in accordance with established program procedures.

Role Description If you know real estate CRMs inside out, thrive in a fast-moving environment, and take pride in keeping everything organised and on time — this role is for you. We’re placing a Real Estate Virtual Assistant for a growing US-based real estate AI company. You'll own CRM accuracy, lead organisation, pipeline updates, transaction coordination support, and day-to-day operations for real estate agents and investor clients — keeping the pipeline moving and nothing falling through the cracks. You’ll work directly with the team via Slack and be the person everyone relies on to get things done accurately and on time. This is a stable, full-time permanent role with a team that values reliability, attention to detail, and someone who can follow a process and own their workload. Responsibilities - Manage CRM records — update contacts, tag and segment leads, track pipeline status - Track tasks and reminders, manage follow-ups for agents and investor clients - Assist with transaction coordination and admin support - Prepare basic reports and monitor communication channels - Support listing and admin workflows, document organisation, and email follow-ups - Coordinate appointments and handle internal team updates via Slack - Ensure client requests are completed accurately and on time Qualifications - 2+ years of direct US real estate virtual assistant or transaction coordination experience. Applications without US real estate experience will not be considered. - Hands-on ownership of a real estate CRM including lead tagging, pipeline management, follow-up task creation, status updates, and reporting. Experience with Follow Up Boss, GoHighLevel, Lofty/Chime, KVCore, HubSpot, or similar. - Excellent written and spoken English — you communicate directly with agents and clients - Strong attention to detail and data entry accuracy - Ability to follow SOPs and work independently without constant supervision - Comfortable with Google Workspace, spreadsheets, Slack/Teams, email, and calendar tools - Reliable internet, stable equipment, and a quiet dedicated workspace - Available to work US business hours — 8:00 PM to 5:00 AM PHT, Monday to Friday Preferred Qualifications - Experience in transaction coordination, listing coordination, or brokerage admin - Experience working with MLS systems and real estate listing processes - Background supporting real estate investors, TC companies, or acquisitions/dispositions - Airtable experience - OpenPhone or similar VoIP platform experience - Canva familiarity for basic social media or admin tasks - Comfort using AI tools for admin efficiency - Mortgage, title, or property management support background Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays