• Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout. • Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables. • Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments. • Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets. • Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting. • Partner with accounting and operations teams to ensure accurate project billing, cost allocation, and compliance with internal financial controls. • Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors. • Perform proactive resource planning in coordination with delivery leadership to ensure appropriate staffing, skills alignment, and capacity availability. • Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle. • Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions. • Lead formal change management processes, including scope change assessment, pricing impacts, schedule adjustments, and customer approvals. • Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance. • Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings. • Proactively address client concerns, manage expectations, and resolve delivery challenges to maintain trust and long-term customer relationships. • Represent Presidio as a trusted advisor, reinforcing a consultative delivery approach that supports repeat business and account growth. • Maintain working knowledge and experience with enterprise contact center and collaboration platforms to effectively manage solution delivery, risks, and dependencies.

• Lead the planning, execution, and closure phases of IT projects, adhering to timelines, budget constraints, and quality standards. • Craft and maintain detailed project documentation, including project plans, risk assessments, stakeholder analyses, and progress reports. • Drive the integration of project management best practices and methodologies (e.g., Agile, PMI) to ensure consistent success in project delivery. • Engage with senior stakeholders and project sponsors to define project scope, objectives, and deliverables, ensuring alignment with strategic goals. • Oversee a multidisciplinary project team, providing direction and support to achieve project milestones and deliverables. • Proactively identify, assess, and mitigate project risks, ensuring minimal impact on project timelines and outcomes. • Facilitate effective communication channels across project teams, stakeholders, and external vendors to ensure a cohesive project execution strategy. • Champion the incorporation of innovative technologies and practices to enhance project outcomes and support the IRS's modernization efforts.

• Lead the planning, execution, and closure phases of IT projects, adhering to timelines, budget constraints, and quality standards. • Craft and maintain detailed project documentation, including project plans, risk assessments, stakeholder analyses, and progress reports. • Drive the integration of project management best practices and methodologies (e.g., Agile, PMI) to ensure consistent success in project delivery. • Engage with senior stakeholders and project sponsors to define project scope, objectives, and deliverables, ensuring alignment with strategic goals. • Oversee a multidisciplinary project team, providing direction and support to achieve project milestones and deliverables. • Proactively identify, assess, and mitigate project risks, ensuring minimal impact on project timelines and outcomes. • Facilitate effective communication channels across project teams, stakeholders, and external vendors to ensure a cohesive project execution strategy. • Champion the incorporation of innovative technologies and practices to enhance project outcomes in support of modernization efforts.

• Manage the end-to-end implementation process for employer clients, ensuring all timelines, deliverables, and quality standards are met • Serve as the primary liaison with employers, facilitating regular project meetings, collecting key decisions, and ensuring alignment between internal teams and client expectations • Maintain accurate project documentation and provide ongoing reporting on project status, milestones, risks, and mitigation plans to both internal and external stakeholders • Partner closely with internal teams across operations, IT, data integration, analytics, clinical, and client services to ensure seamless implementation execution • Proactively identify potential risks and barriers, develop mitigation strategies, and escalate issues as appropriate to ensure timely resolution • Contribute to the enhancement of implementation processes and tools to improve efficiency, accuracy, and client satisfaction