Assist with the administration and maintenance of enterprise network infrastructure, troubleshoot connectivity issues, support configuration of network devices, and monitor performance to ensure optimal functionality across multiple locations.

Role Description This role is designed for an experienced leave manager who consistently demonstrates strong judgment, operational excellence, and a deep understanding of leave processes. This role focuses on owning pod-level escalations, maintaining process integrity, and supporting team continuity - while remaining hands-on with active leaves. This is not a people manager role. Instead, this position is ideal for a leave specialist who excels at navigating complex leave scenarios, improving workflows, and serving as a trusted escalation point for peers, cross-functional partners, and external customers. - Serve as the primary escalation point for pod-specific leave issues across collaboration channels. - Act as escalation POC on live escalation calls, partnering with CSMs as needed. - Host regular pod office hours to support real-time troubleshooting, clarifications, and knowledge sharing. - Support pod coverage during LSM RTOs or leaves of absence by serving as a backup for HR, payroll, and employee needs. - Assist in creating, maintaining, and improving Leave Success SOPs with a focus on clarity, accuracy, and scalability. - Review and update the SOP library quarterly, driving continuous improvement initiatives. - Perform QA audits on leave plans for LSM I team members (and higher-level LSMs as needed) based on LC audit findings. - Directly manage fewer than 150 active leaves to maintain strong product knowledge and real-world application of processes. - Serve as an initial point of contact for leave-related escalations from LSMs. - Partner with the Team Manager to identify process gaps, training needs, and documentation opportunities. Qualifications - 1+ years of experience in leave administration. - 1+ years with leadership experience. - Experience solving complex problems. - Comfortable supporting escalated situations via written and verbal communication. - High attention to detail and a habit of documenting what you learn to help the team and improve internal content. - Strengths in organization, self-direction, and resourcefulness, with the ability to manage multiple priorities at once. - Proven experience communicating with various audiences empathetically. - Passion for helping people and solving problems with patience and professionalism. - Thrive in a collaborative environment where diversity and inclusion are celebrated. - Fearlessly flexible and curious; thrive in an environment where we don't have all the answers but are willing to help figure them out. - Experience working with a startup and/or with a B2B SaaS business. Requirements - Must have 1+ years of leave administration experience. - Must have 1+ years of leadership experience. - This role is not open to candidates in: OCONUS - EU Countries, California, District of Columbia, Illinois, Montana, Rhode Island. Benefits - 100% remote. - Equipment provided. - Health | Dental | Vision Insurance enrollment. - Short-Term Disability | Long-Term Disability. - Life Insurance. - PTO. - Yuna Health. - EAP. - 401k. - Perkspot.

• Configure and administer SPEL in alignment with client standards, project requirements, and operational workflows, including reference data, catalogs, templates, reports, and system services. • Maintain the integrity, accuracy, and completeness of electrical engineering data through audits, validations, bulk data operations, and corrective actions across projects and operations. • Support engineers, designers, and operations users through responsive system support, training, and documentation that enable confident and consistent use of electrical design tools. • Develop and maintain system documentation, work instructions, and procedures that support engineering standards, data governance, and repeatable delivery practices. • Collaborate with solution architects and data specialists to support integrations between electrical design tools and related engineering, asset, or information management systems. • Serve as a trusted technical advisor to client stakeholders, supporting defined scopes of work and contributing to delivery outcomes that align with schedule, quality, and operational objectives.

• The SmartPlant Electrical (SPEL) SME / Administrator plays a critical role in enabling reliable, standards-driven electrical engineering execution across capital projects and operational environments. • This role is accountable for configuring, administering, and supporting electrical engineering design systems so that project teams and owner-operators can trust their data, drawings, and deliverables throughout the asset lifecycle. • Acting as a subject matter expert and client-facing technical advisor, this role bridges engineering standards, business processes, and digital tools. • Success is measured by stable system performance, high-quality electrical data, confident end-user adoption, and consistent alignment with client engineering and operational requirements. • Configure and administer SPEL in alignment with client standards, project requirements, and operational workflows, including reference data, catalogs, templates, reports, and system services. • Maintain the integrity, accuracy, and completeness of electrical engineering data through audits, validations, bulk data operations, and corrective actions across projects and operations. • Support engineers, designers, and operations users through responsive system support, training, and documentation that enable confident and consistent use of electrical design tools. • Develop and maintain system documentation, work instructions, and procedures that support engineering standards, data governance, and repeatable delivery practices. • Collaborate with solution architects and data specialists to support integrations between electrical design tools and related engineering, asset, or information management systems. • Serve as a trusted technical advisor to client stakeholders, supporting defined scopes of work and contributing to delivery outcomes that align with schedule, quality, and operational objectives.