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We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
Leave Success Team Lead - Leave Administration Exp Required
Location
United States
Posted
3 days ago
Salary
$56.2K / year
Seniority
Lead
No structured requirement data.
Job Description
Leave Success Team Lead - Leave Administration Exp Required
Msccn
Role Description This role is designed for an experienced leave manager who consistently demonstrates strong judgment, operational excellence, and a deep understanding of leave processes. This role focuses on owning pod-level escalations, maintaining process integrity, and supporting team continuity - while remaining hands-on with active leaves. This is not a people manager role. Instead, this position is ideal for a leave specialist who excels at navigating complex leave scenarios, improving workflows, and serving as a trusted escalation point for peers, cross-functional partners, and external customers. - Serve as the primary escalation point for pod-specific leave issues across collaboration channels. - Act as escalation POC on live escalation calls, partnering with CSMs as needed. - Host regular pod office hours to support real-time troubleshooting, clarifications, and knowledge sharing. - Support pod coverage during LSM RTOs or leaves of absence by serving as a backup for HR, payroll, and employee needs. - Assist in creating, maintaining, and improving Leave Success SOPs with a focus on clarity, accuracy, and scalability. - Review and update the SOP library quarterly, driving continuous improvement initiatives. - Perform QA audits on leave plans for LSM I team members (and higher-level LSMs as needed) based on LC audit findings. - Directly manage fewer than 150 active leaves to maintain strong product knowledge and real-world application of processes. - Serve as an initial point of contact for leave-related escalations from LSMs. - Partner with the Team Manager to identify process gaps, training needs, and documentation opportunities. Qualifications - 1+ years of experience in leave administration. - 1+ years with leadership experience. - Experience solving complex problems. - Comfortable supporting escalated situations via written and verbal communication. - High attention to detail and a habit of documenting what you learn to help the team and improve internal content. - Strengths in organization, self-direction, and resourcefulness, with the ability to manage multiple priorities at once. - Proven experience communicating with various audiences empathetically. - Passion for helping people and solving problems with patience and professionalism. - Thrive in a collaborative environment where diversity and inclusion are celebrated. - Fearlessly flexible and curious; thrive in an environment where we don't have all the answers but are willing to help figure them out. - Experience working with a startup and/or with a B2B SaaS business. Requirements - Must have 1+ years of leave administration experience. - Must have 1+ years of leadership experience. - This role is not open to candidates in: OCONUS - EU Countries, California, District of Columbia, Illinois, Montana, Rhode Island. Benefits - 100% remote. - Equipment provided. - Health | Dental | Vision Insurance enrollment. - Short-Term Disability | Long-Term Disability. - Life Insurance. - PTO. - Yuna Health. - EAP. - 401k. - Perkspot.
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