Role Description Want to bring the “care” back to the vision care industry? We're looking for charismatic types who can project a professional company image through all patient interactions in a Patient Call Center environment. The Visionworks Patient Readiness Care Specialist (PRCS) is a patient advocate whose primary responsibility is ensuring our patients receive great service and established eye care. This is done through patient readiness activities such as: - Appointment book management - Authorizing and explaining insurance benefits - Patient outreach - Performing other related duties as assigned or requested This PRCS role operates as fully remote, with primary responsibilities performed from a home-based workspace. Occasional travel or onsite attendance may be required for training, meetings, or other business needs. Qualifications - One (1) year of related experience - Optical preferred - HS diploma, GED or equivalent related job experience Requirements - Proficient computer knowledge or skills with Microsoft Word, Excel, Outlook, Power BI, and an understanding of e-commerce and web environments - Excellent keyboard skills and impressive telephone etiquette - Perform in adherence to company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e., HIPAA) - Ability to work flexible schedules to meet changing business demands - Ability to effectively work in a remote environment, including self-management, time management, and maintain productivity without direct supervision - Reliable internet connectivity and the ability to use company-provided systems, tools, and communication platforms while working remotely - Ability to travel and attend onsite meetings, training sessions, or events on an occasional basis as required by business needs Benefits - Vision Coverage - Paid Parental Leave - Bereavement Leave - 401 (k) Savings Plan - Paid Time Off - Milestone Anniversary Awards - Medical, Dental for Full Timers - And more! Work Environment This position is designated as fully remote, with work performed from a private, secure, and distraction-free home workspace that supports patient confidentiality and HIPAA compliance. Associates may be required to attend onsite training, meetings, or other in-person activities on an occasional basis, based on business needs. Travel expectations may vary and are not guaranteed or scheduled on a recurring basis. Behavioral Characteristics - Must be courteous and professional through phone and electronic communications - Must be able to communicate clearly and effectively with patients and other associates - Must be detail-oriented and well organized - Must be able to maintain patient confidentiality - Must be able to problem solve - Must be a team player - Must be able to effectively participate in virtual meetings, trainings, and collaborative sessions on a regular basis, and attend onsite meetings, training, or other business-driven activities when required by business needs - Must have the ability to initiate immediate interaction, coordination, and collaboration with team members, patients, etc. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Role Description Silvur is looking for a Product Specialist to serve as the central expert on our Insurance platform across a large and growing portfolio of credit union partners. In this role you will be accountable for product adoption, enablement, and long-term partner health. You’ll manage 16+ active credit union partners, which means your success depends not just on relationship quality but on your ability to build repeatable playbooks, scalable training programs, and data-informed engagement strategies that work across a large book of business. What You’ll Own - Product Adoption & Partner Enablement - Serve as the primary product expert for Silvur’s Insurance platform across all active credit union partners. - Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silver Insurance agents. - Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio. - Partner Relationship Management - Own the ongoing relationship for 16+ credit union partners, serving as the primary point of contact for product questions, support escalations, and program optimization. - Manage quarterly business reviews and proactive check-ins to surface adoption gaps, celebrate wins, and align on goals. - Identify and act on opportunities to deepen product usage within existing accounts. - Onboarding & Implementation - Lead new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach. - Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams. - Tech and AI Curiosity - Excitement to build AI-first delivery model. - Comfort with Claude, ChatGPT is essential as you will be building automations to support scaling partner deliverables. - Data, Reporting & Cross-Functional Collaboration - Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio. - Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations. - Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap. Qualifications - 5+ years of experience in partner success, client onboarding, account management, or product specialist roles — ideally managing large portfolios (10+ accounts). - Startup experience required; you're comfortable with ambiguity and building process where none exists. - Background in insurance, financial services, or B2B2C platform partnerships. - Experience collecting and analyzing data to make informed decisions. - Comfort across a modern, AI first lightweight tech stack — Claude, Google Workspace (Docs, Sheets, Slides), HubSpot, Asana, Canva+. - Excellent relationship-building, communication, and project-management skills. - Comfort leading cross-functional initiatives with internal and external stakeholders. Requirements This role requires the ability to 'Thrive in 0→1’ environment. There will be lots of unknowns, things to figure out. Ideal teammate will excel working in an ambiguous environment where you have to figure out processes from scratch and not rely on Executives to provide all the answers. Benefits - Total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution. - Choose the technology you need to help you excel in your role. - Work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare. Company Description Silvur is modernizing what retirement decision-making in America looks like. We partner with financial institutions to deliver world-class tools and educational resources to their account holders—including personalized content, calculators, and connections to healthcare and financial services—to support the critical decisions their members make in their 50s, 60s, and through retirement. Our tech powered insurance platform guides these members through the biggest health and wealth decisions of their life. Our white-labeled online platform is available to millions of credit union members and has been named to the Forbes Fintech 50 Most Innovative Companies. We’ve been featured in The New York Times, Fortune, CNBC, and Yahoo! Finance, and are backed by leading VCs like Anthemis and strategic investors including Curql, Reseda Group, Idaho Central Credit Union, Maps, WESECU, and Mission Federal Credit Union.

• Serve as Subject Matter Expert for the Beckman Coulter and non-Beckman Coulter Hematology and Urinalysis product lines as well as our workflow-based product portfolio • Collaborate closely with Sales Executives on account and campaign strategies to advance sales opportunities and ensure line of site to any obstacles or systemic issues that would prevent us becoming technical vendor of choice • Provide support through peer level expertise with highly technical customers; engaging with an account when further product differentiation is required to advance the sale at a highly technical level, involving side-by-side evaluations or case study reviews as needed • Act as Business Unit liaison for new and future product introductions • Conduct customer workflow optimization analysis, technical customer presentations, VIP and demo van demonstrations as appropriate and run wet and dry demonstrations of Hematology and/or Urinalysis instrumentation at customer sites

Role Description Candidate must reside in Western IA. This Engagement Specialist (ES) role focuses on the following areas of accountabilities to support the work of the Engagement Team: - Event Execution: Implements the activity plans of the Thrivent Member Network (TMN) and Engagement Team. - Communication Plan: Implements the internal and external communication plan of the TMN they support in alignment with Thrivent brand and enterprise communication strategies and plans. - Data and Analytics: Leverages outcomes and participant experience data from the Membership programs and engagement activities implemented to inform future plans and to provide relevant outcomes reporting for their respective Engagement Team, Advisor Group leaders and TMN Board. - Secretary to TMN Board: Serves as Secretary to the Thrivent Member Network board(s) in the Advisor Group they serve. DUTIES & RESPONSIBILITIES: - TMN and Engagement Event Execution: - Create, plan, execute and manage a cadence of events within the TMN based on membership data, expressed needs and passions of members and aligned to the growth strategy of the Advisor Group. - Coordinate all event logistics, including venue, catering, and contracts. - Support execution of virtual, hybrid and in-person engagement activities including workshops, events and webinars. - When appropriate, be present at planned events. - Engagement Communication Plan: - Collaborate with stakeholders and teams within Membership and Thrivent enterprise to bring relevant communication to clients and prospective clients. - Develop and execute a strategic internal and external communication plan to support the engagement activities of the Thrivent Member Networks served. - Manage all aspects of TMN projects, events and partnerships with identified Christian organizations, non-profits and churches as assigned. - Data and Analytics: - Develop expert knowledge of Thrivent programs and resources, and the demographics of the region and markets the position serves. - Complete all required activity reporting and analysis for engagement activities and provide reports to leadership, team members and TMN boards. - Secretary to the TMN Board: - Make logistics plans for quarterly TMN board meetings and communicate with TMN board members about the quarterly TMN board meetings. - Arrange hotel lodging, meals, speakers, etc. for quarterly TMN board meetings. - Take meeting minutes for board meetings, send those to the Governance Team at Thrivent for review and add them to Board Effect. - Add meeting materials to Board Effect in advance of board meetings. In addition to the functional focus of the role above, the role demonstrates these leadership behaviors in how they conduct their work: - Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes. - Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. - Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. This role may interact with: - Membership and Engagement Leaders - Thrivent enterprise leaders (Growth and Generosity, Marketing, Communications, PR, etc.) - Field leaders - Advisors - External vendors - Media, community leaders, local government officials Qualifications - Bachelor’s degree or commensurate experience - 3+ years’ experience utilizing social media platforms to deliver results - Strong project management and organizational skills - Ability to analyze data for business purposes - Effective communication skills, including written, verbal and presentation skills - Ability to leverage the technical tools of the job, including Microsoft Suite, Salesforce, Social Media Platforms and Digital Client Engagement and Insights Platforms - Strong collaboration and relationship building skills - Ability to work evenings, weekends, and travel to events - Must have proper home office environment to conduct remote work, including suitable high-speed internet Requirements - Strong preference for candidates located in Des Moines/Johnston - Ability to work independently and effectively to manage multiple projects simultaneously - Ability to navigate change and transforming business practices - Knowledge of financial services industry, fraternal benefit societies, or membership organizations - Bi-Lingual (English/Spanish) preferred in specific markets Benefits - Various bonuses (including, for example, annual or long-term incentives) - Medical, dental, and vision insurance - Health savings account - Flexible spending account - 401k - Pension - Life and accidental death and dismemberment insurance - Disability insurance - Supplemental protection insurance - 20 days of Paid Time Off each year - Sick and Safe Time - 10 paid company holidays - Volunteer Time Off - Paid parental leave - EAP - Well-being benefits - Other employee benefits