• Manage and oversee online research projects while developing and growing relationships with customers • Ensure customer satisfaction through enabling project delivery for clients, supporting client growth strategies • Troubleshoot client concerns, and assist in upsell opportunities • Utilize Cint’s proprietary software to create and manage research surveys • Compile and extract data from various sources to present data to clients • Coordinate with Account Management, Product, and Finance to ensure seamless project execution

• Conduct thorough assessments of the legacy system data and systems across VA facilities • Document legacy data elements that will be used to drive the CSOM data driven approach • Map current state model to future state, where possible, to provide predictive tools that can suggest future state user configuration • Test data visualizations that will be used to define the current state operating model • Identify gaps between the current state and desired future state operating models • Provide recommendations for improvement • Work closely with VA FMBT and FSC staff to define and review the CSOM • Collaborate with internal departments and external partners to gather insights and feedback • Develop strategies and initiatives to optimize current processes, reduce inefficiencies, and enhance performance • Drive ongoing initiatives for process enhancement, cost reduction, and quality improvement

• Evaluar las solicitudes de crédito de acuerdo con las políticas de Bold • Analizar la situación financiera de clientes en proceso de reestructuración de deudas • Apoyar la construcción de reportes e indicadores de cartera • Determinar niveles de riesgos y emitir recomendaciones para la aprobación y rechazo de solicitudes • Sugerir mejoras en los procesos de evaluación crediticia.

• Provide ongoing application support to clinical and operational staff, troubleshooting issues and ensuring users have the necessary resources to provide optimal care to Array’s patients. • Act as a liaison between IT and clinical/business teams to manage expectations and resolve issues. • Work with team members to improve usability and adoption of Epic features, ensuring system stability. • Conduct thorough testing of system configurations to ensure expected functionality, data integrity, and user satisfaction. • Identify opportunities to enhance Epic functionality, promoting continuous improvement aligned with clinical and operational objectives. • Provision and configure internal and external Epic users as needed. • Stay up to date with Epic advancements and industry best practices in clinical informatics and EHR optimization. • Coordinate with training teams to develop and deliver comprehensive end-user training on Epic workflows and features. • Collaborate with clinical and operational stakeholders to gather and interpret business and clinical requirements. • Design and refine Epic workflows to improve clinical and operational efficiencies, ensuring alignment with organizational objectives. • Configure Epic modules to support effective implementation and maximize system performance.