• Provide ongoing application support to clinical and operational staff, troubleshooting issues and ensuring users have the necessary resources to provide optimal care to Array’s patients. • Act as a liaison between IT and clinical/business teams to manage expectations and resolve issues. • Work with team members to improve usability and adoption of Epic features, ensuring system stability. • Conduct thorough testing of system configurations to ensure expected functionality, data integrity, and user satisfaction. • Identify opportunities to enhance Epic functionality, promoting continuous improvement aligned with clinical and operational objectives. • Provision and configure internal and external Epic users as needed. • Stay up to date with Epic advancements and industry best practices in clinical informatics and EHR optimization. • Coordinate with training teams to develop and deliver comprehensive end-user training on Epic workflows and features. • Collaborate with clinical and operational stakeholders to gather and interpret business and clinical requirements. • Design and refine Epic workflows to improve clinical and operational efficiencies, ensuring alignment with organizational objectives. • Configure Epic modules to support effective implementation and maximize system performance.

• Design and implement an AR strategy that drives Armada’s visibility, credibility, and success in key analyst research reports including Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, etc • Coordinate all aspects of analyst engagement, including briefings, inquiries, evaluations, and submissions • Serve as the primary lead for Magic Quadrant and Wave submissions — gathering required content, storytelling, messaging, customer references, and internal preparation • Cultivate strong, trusted relationships with key industry analysts at Gartner, Forrester, IDC, and other influential firms • Partner closely with Product, Communications, GTM, Sales, and Executive teams to gather insights, align on messaging, prepare spokespeople, and integrate analyst feedback into product and GTM strategy • Educate internal stakeholders on analyst agendas, schedules, research themes, and competitive dynamics • Work alongside Product and R&D to reinforce organizational commitment to the roadmap, own the cadence and clarity of roadmap communications with analysts • Track and report analyst interactions, coverage outcomes, influence on key research, and business impact metrics

• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards. • Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus. • Manage classroom environments to create inclusive, focused, and high-impact learning experiences. • Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels. • Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work. • Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum. • Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs. • Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

• Support the full lifecycle of medical provider enrollment, helping ensure accurate provider data and regulatory compliance. • Review and validate medical provider enrollment applications (initial, re-enrollment, reactivation, or updates) • Verify provider data via internal databases and external agencies; set up/test EFT accounts • Enter and update provider information in enrollment databases and directories • Communicate with providers, agencies, and internal departments to resolve discrepancies • Supply application materials and process guidance to potential enrollees • Assist with special projects, process improvements, provider education, and system testing