Title: Patient Service Specialist-Ear Nose and Throat Care Location: Biddeford, ME United States Work Type: Hybrid, Full Time Job ID: 82181 Job Description: For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment. Summary: The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice. We are looking for an experienced surgical scheduler to join our busy practice. Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations. The successful candidate will have previous similar experience in a medical practice. Excellent customer service and organizational skills are required, in addition to the ability to work as part of a team in a fast-paced environment. Ability to maintain patient confidentiality also required. This position is a hybrid position with a mix of remote work from home and occasional in office requirements. Required Minimum Knowledge, Skills, and Abilities (KSAs) - Education: High school diploma or GED preferred. - License/Certifications: N/A - Experience: Six months of medical office experience required. - Additional Skills/Requirements Required: N/A - Additional Skills/Requirements Preferred: Proficient computer skills.

Role Description Want to bring the “care” back to the vision care industry? We're looking for charismatic types who can project a professional company image through all patient interactions in a Patient Call Center environment. The Visionworks Patient Readiness Care Specialist (PRCS) is a patient advocate whose primary responsibility is ensuring our patients receive great service and established eye care. This is done through patient readiness activities such as: - Appointment book management - Authorizing and explaining insurance benefits - Patient outreach - Performing other related duties as assigned or requested This PRCS role operates as fully remote, with primary responsibilities performed from a home-based workspace. Occasional travel or onsite attendance may be required for training, meetings, or other business needs. Qualifications - One (1) year of related experience - Optical preferred - HS diploma, GED or equivalent related job experience Requirements - Proficient computer knowledge or skills with Microsoft Word, Excel, Outlook, Power BI, and an understanding of e-commerce and web environments - Excellent keyboard skills and impressive telephone etiquette - Perform in adherence to company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e., HIPAA) - Ability to work flexible schedules to meet changing business demands - Ability to effectively work in a remote environment, including self-management, time management, and maintain productivity without direct supervision - Reliable internet connectivity and the ability to use company-provided systems, tools, and communication platforms while working remotely - Ability to travel and attend onsite meetings, training sessions, or events on an occasional basis as required by business needs Benefits - Vision Coverage - Paid Parental Leave - Bereavement Leave - 401 (k) Savings Plan - Paid Time Off - Milestone Anniversary Awards - Medical, Dental for Full Timers - And more! Work Environment This position is designated as fully remote, with work performed from a private, secure, and distraction-free home workspace that supports patient confidentiality and HIPAA compliance. Associates may be required to attend onsite training, meetings, or other in-person activities on an occasional basis, based on business needs. Travel expectations may vary and are not guaranteed or scheduled on a recurring basis. Behavioral Characteristics - Must be courteous and professional through phone and electronic communications - Must be able to communicate clearly and effectively with patients and other associates - Must be detail-oriented and well organized - Must be able to maintain patient confidentiality - Must be able to problem solve - Must be a team player - Must be able to effectively participate in virtual meetings, trainings, and collaborative sessions on a regular basis, and attend onsite meetings, training, or other business-driven activities when required by business needs - Must have the ability to initiate immediate interaction, coordination, and collaboration with team members, patients, etc. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Role Description Silvur is looking for a Product Specialist to serve as the central expert on our Insurance platform across a large and growing portfolio of credit union partners. In this role you will be accountable for product adoption, enablement, and long-term partner health. You’ll manage 16+ active credit union partners, which means your success depends not just on relationship quality but on your ability to build repeatable playbooks, scalable training programs, and data-informed engagement strategies that work across a large book of business. What You’ll Own - Product Adoption & Partner Enablement - Serve as the primary product expert for Silvur’s Insurance platform across all active credit union partners. - Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silver Insurance agents. - Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio. - Partner Relationship Management - Own the ongoing relationship for 16+ credit union partners, serving as the primary point of contact for product questions, support escalations, and program optimization. - Manage quarterly business reviews and proactive check-ins to surface adoption gaps, celebrate wins, and align on goals. - Identify and act on opportunities to deepen product usage within existing accounts. - Onboarding & Implementation - Lead new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach. - Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams. - Tech and AI Curiosity - Excitement to build AI-first delivery model. - Comfort with Claude, ChatGPT is essential as you will be building automations to support scaling partner deliverables. - Data, Reporting & Cross-Functional Collaboration - Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio. - Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations. - Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap. Qualifications - 5+ years of experience in partner success, client onboarding, account management, or product specialist roles — ideally managing large portfolios (10+ accounts). - Startup experience required; you're comfortable with ambiguity and building process where none exists. - Background in insurance, financial services, or B2B2C platform partnerships. - Experience collecting and analyzing data to make informed decisions. - Comfort across a modern, AI first lightweight tech stack — Claude, Google Workspace (Docs, Sheets, Slides), HubSpot, Asana, Canva+. - Excellent relationship-building, communication, and project-management skills. - Comfort leading cross-functional initiatives with internal and external stakeholders. Requirements This role requires the ability to 'Thrive in 0→1’ environment. There will be lots of unknowns, things to figure out. Ideal teammate will excel working in an ambiguous environment where you have to figure out processes from scratch and not rely on Executives to provide all the answers. Benefits - Total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution. - Choose the technology you need to help you excel in your role. - Work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare. Company Description Silvur is modernizing what retirement decision-making in America looks like. We partner with financial institutions to deliver world-class tools and educational resources to their account holders—including personalized content, calculators, and connections to healthcare and financial services—to support the critical decisions their members make in their 50s, 60s, and through retirement. Our tech powered insurance platform guides these members through the biggest health and wealth decisions of their life. Our white-labeled online platform is available to millions of credit union members and has been named to the Forbes Fintech 50 Most Innovative Companies. We’ve been featured in The New York Times, Fortune, CNBC, and Yahoo! Finance, and are backed by leading VCs like Anthemis and strategic investors including Curql, Reseda Group, Idaho Central Credit Union, Maps, WESECU, and Mission Federal Credit Union.

• Serve as Subject Matter Expert for the Beckman Coulter and non-Beckman Coulter Hematology and Urinalysis product lines as well as our workflow-based product portfolio • Collaborate closely with Sales Executives on account and campaign strategies to advance sales opportunities and ensure line of site to any obstacles or systemic issues that would prevent us becoming technical vendor of choice • Provide support through peer level expertise with highly technical customers; engaging with an account when further product differentiation is required to advance the sale at a highly technical level, involving side-by-side evaluations or case study reviews as needed • Act as Business Unit liaison for new and future product introductions • Conduct customer workflow optimization analysis, technical customer presentations, VIP and demo van demonstrations as appropriate and run wet and dry demonstrations of Hematology and/or Urinalysis instrumentation at customer sites