Reveleer

• Conduct market research and competitive assessments to support product strategy. • Analyze product usage data, pilot program results, and key performance metrics. • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. • Assist in writing user stories, acceptance criteria, and product documentation. • Collaborate with engineering, data science, customer success, and other internal teams. • Improve product documentation of existing functionality by validating capabilities with engineering teams. • Strengthen product team understanding of analytics, customer performance, competitive insights, and the broader market landscape. • Refine customer segmentation models and create more efficient mechanisms for reporting on segment-level key metrics. • Support operational efficiency by helping organize the product backlog and streamline PM workflows.

• Collaborate with development and quality assurance teams to understand product requirements and develop test plans. • Create and execute automated and manual test cases for SaaS based web applications. • Identify and report bugs and work with development teams to resolve them. • Develop and maintain test automation scripts using modern Java Script based end-to-end automation tools. • Contribute towards enhancing and maintaining the automation framework. • Design, develop and execute automated API tests. • Perform performance, load, and stress testing to ensure the scalability of our applications. • Ensure that all testing activities meet our standards for quality and consistency. • Work with development teams to integrate automated tests into our continuous integration and deployment processes. • Stay up to date with the latest testing tools and methodologies and make recommendations for process improvements. • Stay up to date with the latest trends and best practices in modern programming languages, automated testing frameworks and testing methodologies.

• Oversee and/or perform an accurate medical record review for all RISK Support and participate in process and quality improvement initiatives • Conduct training related to ,RISK, platform usage, up date any training materials, and function as RISK SME • Monitor project status • Work on flexible projects with variable client/project specific guidelines • Review all Negative / Positive hits • Manage RISK coding projects when needed- including project status and completing chart reviews for coding projects as needed

• Assist with updating and formatting product marketing materials such as slides, documents, and internal guides • Help organize files and maintain documentation in Confluence and shared folders • Support preparation for webinars, meetings, and events by gathering materials and making basic updates • Conduct light research and compile findings into simple summaries for the team • Help track tasks, collect feedback, and follow up on updates across marketing projects • Support the organization and clean-up of PMM documentation, including Confluence pages and shared asset libraries • Assist in updating and formatting a set of core product marketing materials (e.g., slides, one-pagers, or internal guides) • Compile basic market or competitive research into a simple summary to support team discussions

• Assist in building legal playbooks, guidance materials, and internal documentation to support business teams. • Help improve legal workflows and identify opportunities to leverage AI tools for contract review, research, and knowledge management. • Support corporate governance matters, internal policy development, and cross-functional process improvement initiatives. • Conduct legal research on healthcare regulatory requirements, data privacy laws, and emerging health technology regulations. • Prepare concise summaries and practical guidance for internal stakeholders.

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals. • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution. • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams. • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity. • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities. • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively. • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement. • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders. • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion. • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform. • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery. • Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

• Design and implement features and services within Reveleer’s platform using established architectural patterns. • Write high quality, maintainable code and take ownership of systems within your domain. • Contribute to system reliability, performance, and security through disciplined engineering practices. • Participate in design discussions, offering input and recommendations within a defined scope. • Review code, share best practices, and support the growth of less experienced engineers. • Collaborate closely with product managers, designers, and other engineers to deliver agreed outcomes.

• Obsess over the details and applying first principle mindset to address challenges. • Understand business needs and build end-to-end product experiences. • Solve product problems and build delightful user experiences for our users. • Contribute to building and scaling infrastructure. • Develop and continually improve observability of activity and infra at scale. • Continually challenge status quo and existing solutions to improve scalability & efficiency • Partner closely with other engineers and scientists to build highly scalable, ML driven system(s), help run experiments, and surface insights across all points of customer interactions • Resolve problems and provide daily troubleshooting, analysis, and problem definition for production issues.

• Lead, mentor, and grow a team of DevOps engineers, setting clear goals and fostering a collaborative, high-performing culture • Define and evolve DevOps and platform engineering strategy across multiple product lines • Establish clear ownership boundaries between DevOps, IT, and Security to reduce friction and improve delivery focus • Build and scale the DevOps operating model to support a growing engineering organization • Own and evolve our cloud infrastructure, ensuring high availability, security, scalability, and cost efficiency • Define standards for infrastructure-as-code and environment management across teams • Drive consistency in cloud architecture and deployment patterns across products • Own and standardize CI/CD practices across engineering teams to improve delivery speed and predictability • Reduce deployment friction and improve developer productivity through automation and tooling • Drive adoption of best practices across build, test, release, and deployment workflows • Own our observability strategy using New Relic, ensuring meaningful alerting, dashboards, and SLOs/SLAs are in place • Lead incident response processes, post-mortems, and reliability improvements • Drive proactive performance tuning and capacity planning • Partner with Security to ensure infrastructure and deployment practices meet compliance and security standards • Implement and enforce controls across environments aligned with company and regulatory requirements • Own and improve engineering delivery metrics such as deployment frequency, lead time for changes, change failure rate, and mean time to recovery • Drive measurable improvements in system reliability, availability, and operational efficiency • Partner with Finance and Engineering to improve cloud cost visibility and optimization • Work closely with Product, Data, and Engineering leadership to align platform capabilities with business priorities • Support customer-facing reliability and SLA commitments in partnership with Support and LiveOps teams.

Staff Engineer Remote Opportunity Why This Role Matters The Staff Engineer plays a pivotal role in how Reveleer designs, builds, and scales its products. We are modernizing our stack, expanding distributed development, and deepening our investment in data and AI. This role provides senior technical leadership and hands-on execution to drive our 2026 roadmap and beyond. This position will help guide the transformation of SQL Server–based systems into scalable, performant SaaS solutions. This is not an advisory role or a purely architectural role. We need a builder, someone who can design patterns, write high-quality code, influence engineering practices, and actively guide teams. The Staff Engineer elevates engineering culture through technical excellence, collaboration, and strong ownership. Why Join Reveleer Reveleer builds value-based care solutions that help health plans and providers collaborate more effectively across quality, risk adjustment, and member engagement. We are investing heavily in modern data practices and AI-driven workflows to scale our products and deliver better outcomes for our customers. As a Staff Engineer, you will directly influence how our platform evolves and plays a key role in helping the organization scale. If you are hands on, adaptable, and motivated by driving real product outcomes, we would love to talk. What Success Looks Like · Owns and solves some of the most challenging technical problems in the company · Plays a significant role in helping Engineering meet commitments, identifying risks, gaps, and bottlenecks, and stepping in proactively where needed · Improve reliability, performance, and delivery speed in visible, measurable ways Helps others get things done · Mentor engineers and create a culture of continuous learning · Improve team effectiveness through clear patterns, high quality reviews, pragmatic guidance, and hands-on collaboration · Serve as a trusted partner to product and engineering leaders for complex or high impact initiatives Build the future today · Apply deep experience across multiple technologies to accelerate the evolution of Revelers' platform · Initiate and lead crosscutting engineering efforts that modernize architecture and codebases · Ensures technical decisions align with and accelerate the product roadmap What You Will Do · Design, develop and evolve the core technical patterns that guide how Reveleer builds software · Write production-quality code, prototypes, reference implementations, and reusable components · Provide hands on technical guidance through pair programming, design reviews, and code reviews · Lead design for distributed systems, cloud native patterns, API development, and multi-tenant SaaS · Partner with data and AI teams to integrate applications with pipelines, analytics, and ML/LLM services · Identify and remediate performance bottlenecks, technical risks, and architectural gaps · Drive pragmatic solutions · Collaborate closely with product leadership to ensure the technical foundation accelerate roadmap delivery What Makes You a Great Fit · Deep experience as a hands-on staff-level engineer building and scaling distributed systems · Strong background in cloud native engineering (AWS or Azure), microservices, and SaaS architectures. · Proven experience transforming SQL Server database applications into modern, scalable, cloud-ready SaaS solutions with measurable gains in performance, reliability, and elasticity · Expertise in designing and implementing robust solutions using C#, .NET, and SQL Server · Experience building and supporting data and AI workloads, including ML or LLM integrations · Ability to break down complex technical challenges into clear, actionable solutions · Strong communication, collaboration, and mentorship skills WHAT YOU’LL RECEIVE: - Competitive salary  - Medical, Dental and Vision benefits  - 401k match - Generous PTO plan   Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Reveleer E-Verifies all new hires. Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.