Reveleer

• Deliver comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features • Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions • Assess customer-level training needs based on project requirements, onboarding status, and performance data • Deliver interactive, role-specific training tailored to customer team structures and workflows • Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes • Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform • Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments • Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes • Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends • Gather feedback from training sessions and use performance data to refine training content and delivery methods • Review customer audit results and performance trends to identify re-education needs and coaching opportunities • Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality • Support customers beyond initial onboarding with ongoing learning assistance and skill development • Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs • Coordinate with Product teams on platform updates and how they impact customer training • Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations

• Own the day-to-day operating rhythm of the Clinical Intelligence business • Lead weekly execution reviews, operational dashboards, and KPI tracking • Ensure priorities are clearly defined, resourced, and delivered on time • Standardize processes and identify operational bottlenecks • Serve as the execution bridge between Product, Engineering, Sales, and Operations • Support GM in improving delivery economics and tracking operational KPIs • Own execution of high-priority CI initiatives and lead CI operations and delivery leaders

Role Description We are seeking a Customer Success Manager with a passion for customer experience. You will manage new and existing relationships, align Reveleer output to client goals/strategy, and ensure timely delivery of mission-critical work for Reveleer's Prospective Risk solution. You will become a vital member of the Customer Success team, carry the voice of the customer, and influence Reveleer's continued success and future. - Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals. - Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution. - Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams. - Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity. - Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities. - Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively. - Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement. - Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders. - Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion. - Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform. - Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery. - Own and grow enterprise-level customer relationships, aligning Reveleer's solutions with customer business goals. Qualifications - Bachelor's degree in a related field or equivalent experience; Advanced Degrees are preferred. - At least 5 years of experience in consulting, project management, or customer management for a technology solution. - Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements. - Demonstrated leadership capabilities and high performance in previous positions. - Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges. - Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms. - Healthcare experience required, preferably with a provider, payer, or intermediary organization. - Ability to work autonomously but seek assistance proactively. - Strong oral and written communication skills, comfortable presenting to internal and external stakeholders. - Strong problem-solving skills with the demonstrated ability to identify, research, and make recommendations and/or decisions. Benefits - Competitive salary - Medical, Dental and Vision benefits - 401k with Employer Match - Generous PTO plan

• Conduct market research and competitive assessments to support product strategy. • Analyze product usage data, pilot program results, and key performance metrics. • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. • Assist in writing user stories, acceptance criteria, and product documentation. • Collaborate with engineering, data science, customer success, and other internal teams. • Improve product documentation of existing functionality by validating capabilities with engineering teams. • Strengthen product team understanding of analytics, customer performance, competitive insights, and the broader market landscape. • Refine customer segmentation models and create more efficient mechanisms for reporting on segment-level key metrics. • Support operational efficiency by helping organize the product backlog and streamline PM workflows.

• Collaborate with development and quality assurance teams to understand product requirements and develop test plans. • Create and execute automated and manual test cases for SaaS based web applications. • Identify and report bugs and work with development teams to resolve them. • Develop and maintain test automation scripts using modern Java Script based end-to-end automation tools. • Contribute towards enhancing and maintaining the automation framework. • Design, develop and execute automated API tests. • Perform performance, load, and stress testing to ensure the scalability of our applications. • Ensure that all testing activities meet our standards for quality and consistency. • Work with development teams to integrate automated tests into our continuous integration and deployment processes. • Stay up to date with the latest testing tools and methodologies and make recommendations for process improvements. • Stay up to date with the latest trends and best practices in modern programming languages, automated testing frameworks and testing methodologies.

• Oversee and/or perform an accurate medical record review for all RISK Support and participate in process and quality improvement initiatives • Conduct training related to ,RISK, platform usage, up date any training materials, and function as RISK SME • Monitor project status • Work on flexible projects with variable client/project specific guidelines • Review all Negative / Positive hits • Manage RISK coding projects when needed- including project status and completing chart reviews for coding projects as needed

• Assist with updating and formatting product marketing materials such as slides, documents, and internal guides • Help organize files and maintain documentation in Confluence and shared folders • Support preparation for webinars, meetings, and events by gathering materials and making basic updates • Conduct light research and compile findings into simple summaries for the team • Help track tasks, collect feedback, and follow up on updates across marketing projects • Support the organization and clean-up of PMM documentation, including Confluence pages and shared asset libraries • Assist in updating and formatting a set of core product marketing materials (e.g., slides, one-pagers, or internal guides) • Compile basic market or competitive research into a simple summary to support team discussions

• Assist in building legal playbooks, guidance materials, and internal documentation to support business teams. • Help improve legal workflows and identify opportunities to leverage AI tools for contract review, research, and knowledge management. • Support corporate governance matters, internal policy development, and cross-functional process improvement initiatives. • Conduct legal research on healthcare regulatory requirements, data privacy laws, and emerging health technology regulations. • Prepare concise summaries and practical guidance for internal stakeholders.

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals. • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution. • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams. • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity. • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities. • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively. • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement. • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders. • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion. • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform. • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery. • Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

• Design and implement features and services within Reveleer’s platform using established architectural patterns. • Write high quality, maintainable code and take ownership of systems within your domain. • Contribute to system reliability, performance, and security through disciplined engineering practices. • Participate in design discussions, offering input and recommendations within a defined scope. • Review code, share best practices, and support the growth of less experienced engineers. • Collaborate closely with product managers, designers, and other engineers to deliver agreed outcomes.