• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

Role Description This position is part-time, with a schedule of 20 to 25 hours weekly. Provides a professional online presence and hosts virtual Alternative Dispute Resolution ("ADR") services on various platforms by assisting with various aspects, including but not limited to: - Working in collaboration with the Virtual Client Experience Manager, case management teams, and panelists. - Ensuring clients receive the necessary support to meet the global standard of exemplary client service. What you will do: - Oversees the set-up and scheduling of virtual alternative dispute resolution services, check-ins, and overview/tour of the virtual platform. - Stays on sessions all day, when warranted, to facilitate breakout room management and witness management. - Completes administrative tasks, including case management support, cross-departmental assistance, data entry, and ad-hoc projects. - Responds to main line calls from select Resolution Centers and supports JAMS events with tasks that can be handled virtually. - Ensures panelists and clients are ready to start their sessions and provides ongoing support, including answering JAMS' hotline and troubleshooting technical issues live on sessions held throughout the work day as well as before and after normal business hours, as necessary. - Adapts and incorporates new initiatives and protocols on daily tasks and responsibilities. - Partners with management and the Talent Development team as auxiliary trainers on virtual ADR platforms. - Trains and sets-up shadowing opportunities for associate moderators and panelists. - Facilitates e-signature processes for settlement agreements on hearings, including after normal business hours. - Conducts virtual technical sessions and basic Zoom training for clients. - Other duties as assigned within similar scope. Qualifications - High School or equivalent (GED). Required - 2-3 years of working in an administrative, clerical, or alternative dispute resolution role. Preferred - 2-3 years of working in a legal and client service role. Preferred - 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred - Less than 1 year for internal candidates, proven ability as a Client Experience Coordinator. Preferred - Computer literate and proficient in all software programs required for the position. (Required proficiency) - Excellent verbal and written communication skills. (Required proficiency) - Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Required proficiency) - Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Required proficiency) - Good understanding of the legal industry and terminology. (Required proficiency)

Role Description The IT Operations Analyst is a dual-discipline function within the IT Business Management Office, designed to bring analytical rigor to both business operations and IT financial management. This role sits at the intersection of how IT runs and how IT spends, ensuring that the data, metrics, and financial intelligence needed to lead the IT organization are consistently produced, interpreted, and acted upon. The IT Operations Analyst drives data-driven insights and analysis that directly inform operational decision-making across IT operations and financial management. - Drive the maturity of IT's operations by identifying, investigating, and addressing IT operational bottlenecks and inefficiencies. - Guide IT leadership and IT PMO on executing systems changes and process improvements that drive IT toward being a strategic business partner, reduce manual effort, enable scalability, and strengthen IT workflows and spending. - Develop and nurture the evolution of IT's financial operations and intelligence through implementation of policies and processes. - Manage finance operational lifecycles for IT expenses, reporting, and the IT renewal calendar. - Lead IT leadership through upcoming renewals, armed with contract value, purpose of vendor/service, and a recommended action (renew, renegotiate, evaluate alternatives, or eliminate) through ownership of the renewal calendar. - Ensure all commitments and actuals are current, accurately categorized, and reconciled against the IT budget and advise leadership on how spending compares to budget to proactively surface imbalances. - Address asset underutilization, ensure asset/license utilization and headcount are known, and account for impacts to budget. - Oversee PO lifecycle from initiation through approval and payment confirmation, communicating with all relevant stakeholders throughout the process and maintaining understanding of contract terms. - Provide operational and financial guidance that materially influences IT leadership decisions regarding vendor investments, technology lifecycle planning, operational prioritization, and budget allocation. - Analyze IT operational and financial performance trends and develop strategic recommendations for IT leadership regarding budget optimization, vendor rationalization, operational scalability, and resource allocation. - Conduct ad-hoc investigation and business case modeling to inform leadership on financial performance and advise on sound decision-making. - Identify spending variances, covering actuals versus budget; perform and communicate root-cause analysis along with mitigation and next-step recommendations to leadership. Qualifications - 5+ years of experience in IT operations, business operations, or financial analysis, with demonstrated ability to exercise independent judgment in ambiguous or complex situations. - Proven experience advising on financial or operational decisions, including developing recommendations that materially influence resource allocation, vendor strategy, or budget outcomes. - Experience independently analyzing financial or operational data to identify trends, variances, and risks to translating findings into actionable guidance for senior stakeholders. - Demonstrated ability to manage competing priorities and multi-stakeholder processes with minimal supervision, making sound decisions on prioritization and escalation. - Experience owning a financial or operational function end-to-end, including cross-functional coordination and accountability for outcomes. - Strong written and verbal communication skills, with experience presenting analysis and recommendations to leadership audiences. Requirements - Experience in an IT, technology, or SaaS operating environment. - Experience with ITSM process operations: incident management, change management, or problem management. - Knowledge of or active interest in ITIL, Gartner I&O Maturity Model, or Technology Business Management (TBM) frameworks. - Experience supporting or building QBR or MBR financial and operational packages. - Experience with IT cost structures: licensing, infrastructure spend, hardware refresh, OpEx vs. CapEx. Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0070

• Own the customer transformation roadmap and drive measurable business outcomes for retail and CPG enterprise clients • Work at C-level and board level to connect AI platform capabilities to direct income statement impact • Assemble and manage teams of Forward Deployed Engineers for each customer engagement • Build business cases, run steering committees, and present executive proof packs to C-suite and board stakeholders • Drive expansion within accounts — turning pilots into company-wide rollouts through demonstrated ROI • Operate as a founding US team member, helping define how the company shows up for enterprise customers at scale