Role Description We are looking to hire part-time overnight Simulation Specialists, working within the hours of 12am - 8am EST. Simulation Specialists use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. They will have a high level of emotional intelligence, strong active listening skills, efficient and effective communication skills, and the ability to portray a wide range of personality profiles. This project is training future teachers in various classroom environments, and those in this role will be portraying students of varying ages. This is a part-time position requiring 20-30 hours per week paid at $26/hr. What You'll Do - Session Delivery: - Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives. - Portray a variety of perspectives using Mursion’s proprietary technology. - Facilitate reflection debrief with diverse learner populations in alignment with stated learning objectives. - Complete all operational session tasks including providing balanced and fair feedback to learners and providing accurate and fair scores related to Learners’ performance. - Complete additional forms and attendance as required for each simulation delivery. - Use and adapt quickly to evolving technology. - Learner Engagement: - Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations. - Consistently establish and enforce stated policies and expectations with Learners. - Adhere to the Code of Conduct and policies that protect Learner Privacy. - Task Management & Policies: - Proactively and effectively organize and manage availability, session, and other work-related schedules. - Effectively prioritize session delivery, training, meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations. - Remain compliant to availability policies and protocols based on the Delivery Team assigned. - Adhere to communications expectations. - Adhere to all policies that protect Mursion’s Intellectual Property. - Adhere to internal policies. - Ensure billing hours consist of 70% service delivery on average. Qualifications - At least 3 years experience as a professional actor, with improv experience strongly preferred. - Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments. - Ability to work Mon-Friday within the hours of 12AM - 8AM EST as requested. - Available to consistently deliver 20 - 30 hrs per week. - Able to complete a rigorous training plan autonomously and on time (61 hours total) within 4 to 6 weeks. Will begin delivering while continuing training. - Excellent with written and verbal communication skills; strong organizational skills. - Ability to work from a private and quiet work location with strong and stable internet connection is a must: - Wired connection required. - 20 Mbps Download (100+ recommended). - 5 Mbps Upload (15+ recommended). What You'll Display - Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals. - Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations. - Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude. - A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners. - A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue. - Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives. - Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful. - Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day. - Uphold the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging. - Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly. What You'll Deliver - Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives. - Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time. - Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.

• Own the day-to-day operating rhythm of the Clinical Intelligence business • Lead weekly execution reviews, operational dashboards, and KPI tracking • Ensure priorities are clearly defined, resourced, and delivered on time • Standardize processes and identify operational bottlenecks • Serve as the execution bridge between Product, Engineering, Sales, and Operations • Support GM in improving delivery economics and tracking operational KPIs • Own execution of high-priority CI initiatives and lead CI operations and delivery leaders

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

Role Description This position is part-time, with a schedule of 20 to 25 hours weekly. Provides a professional online presence and hosts virtual Alternative Dispute Resolution ("ADR") services on various platforms by assisting with various aspects, including but not limited to: - Working in collaboration with the Virtual Client Experience Manager, case management teams, and panelists. - Ensuring clients receive the necessary support to meet the global standard of exemplary client service. What you will do: - Oversees the set-up and scheduling of virtual alternative dispute resolution services, check-ins, and overview/tour of the virtual platform. - Stays on sessions all day, when warranted, to facilitate breakout room management and witness management. - Completes administrative tasks, including case management support, cross-departmental assistance, data entry, and ad-hoc projects. - Responds to main line calls from select Resolution Centers and supports JAMS events with tasks that can be handled virtually. - Ensures panelists and clients are ready to start their sessions and provides ongoing support, including answering JAMS' hotline and troubleshooting technical issues live on sessions held throughout the work day as well as before and after normal business hours, as necessary. - Adapts and incorporates new initiatives and protocols on daily tasks and responsibilities. - Partners with management and the Talent Development team as auxiliary trainers on virtual ADR platforms. - Trains and sets-up shadowing opportunities for associate moderators and panelists. - Facilitates e-signature processes for settlement agreements on hearings, including after normal business hours. - Conducts virtual technical sessions and basic Zoom training for clients. - Other duties as assigned within similar scope. Qualifications - High School or equivalent (GED). Required - 2-3 years of working in an administrative, clerical, or alternative dispute resolution role. Preferred - 2-3 years of working in a legal and client service role. Preferred - 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred - Less than 1 year for internal candidates, proven ability as a Client Experience Coordinator. Preferred - Computer literate and proficient in all software programs required for the position. (Required proficiency) - Excellent verbal and written communication skills. (Required proficiency) - Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Required proficiency) - Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Required proficiency) - Good understanding of the legal industry and terminology. (Required proficiency)