Client Relations Specialist
Location
United States
Posted
2 days ago
Salary
$65K - $75K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Client Relations Specialist
Good Roots
Role Description This is an opportunity to join one of the most dynamic and people-centered teams at Good Roots. As a Client Relations Specialist (full-time remote) , you'll help connect farmers and food entrepreneurs with the expertise they need to build stronger businesses. You'll work alongside our Client Relations Leads to build new relationships, guide opportunities through the sales process, and ensure every prospective client feels heard, respected, and supported from their very first conversation with our team. This role is designed for someone at the beginning of their career—typically with less than three years of professional experience—who is eager to learn, takes ownership of their work, follows through on commitments, and genuinely cares about helping others succeed. What you'll do - Support the business development pipeline - Help CR Leads research and qualify prospective clients — farmers, food processors, cooperatives, and food entrepreneurs across the country. - Manage outreach cadences and CRM records in HubSpot to keep opportunities organized and moving. - Draft follow-up communications, proposals, and scope summaries with guidance from senior CR team members. - Join discovery and qualification calls to take notes, identify client needs, and learn how great consultative conversations are structured. - Keep the client experience seamless - Coordinate the handoff between the CR team and our service providers so that every new client starts their engagement feeling confident and well-informed. - Support scheduling, prep materials, and follow-through on client-facing touchpoints throughout the sales process. - Track pipeline activity and flagging opportunities that need attention before they go cold. - Contribute to how we grow as a team - Help maintain and improve our CRM data quality so our pipeline reporting reflects reality. - Participate in CR team meetings and contribute to how we think about prospecting, outreach, and our approach to new markets. - Support the development of proposals, one-pagers, and other materials that help prospects understand what Good Roots can do for them. Qualifications - 1-3 years of professional experience in client relations, sales support, account coordination, or a related field. - You care about agriculture, food, and the people working hard to build businesses within them. - You follow through on commitments and can keep multiple projects moving without letting details slip through the cracks. - You work well remotely, communicate proactively, and don't need constant oversight to stay accountable and get things done. - You write clearly and warmly, making complex ideas feel approachable. - You are curious by nature and want to understand how things work. Preferred experience - Strong written communication skills — you will be drafting emails, summaries, and internal notes regularly. - Comfort and confidence in a fully remote, async-first environment. - Proficiency in Google Suite and the ability to learn new platforms quickly (HubSpot, Slack, Kantata, and others). - A demonstrated interest in food systems, agriculture, or mission-driven business — through work, study, lived experience, or some combination of all three. - Direct experience in farming, food production, food retail, or agri-adjacent work. - Exposure to CRM tools, proposal writing, or any kind of consultative client support. - Experience working across multiple concurrent projects or clients. What you can expect - First 30 Days: Meet with service providers to get to know them, get comfortable with our tech stack and basic business development processes and procedures, learn about our brand, services, and core values, familiarize with our organizational structure. - Days 31 to 60: Learn about our clients and industry, begin shadowing sales calls, scoping meetings and client meetings, begin CRM data entry, understand business development KPI’s and how to manage them. - Days 61 to 90: Get comfortable leading discovery calls with prospects, basic project scoping and proposal writing. - 90+: Take on submitting proposals to clients, learn advanced sales specialty areas related to cross selling, referral partners, negotiating, productization, grant funded projects and more. Why this role - You'll do real work from day one, part of real conversations, real opportunities, and real decisions that help farmers and food entrepreneurs build stronger businesses. - Build real relationships by talking with farmers and food entrepreneurs every day. - See how the whole firm works closely with Client Relations Leads, Practice Directors, and leadership. - Develop skills that compound in consultative sales, client communication, CRM management, relationship building, and pipeline strategy. - A mission you can see in your work, helping farmers and food entrepreneurs access the right support. - Ownership in what you help build after 4,000 hours with Good Roots, becoming eligible for our employee ownership program.
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