• Change Advocacy: Drive awareness and understanding for change management across Team Kinetic and ROPS • Develop Change Plans: Align change management strategies with projects • Teammate Readiness: Lead "Teammate Readiness" calls and workshops to prepare teammates and leaders for upcoming milestones • Feedback Analysis: Analyze engagement survey responses and feedback to identify themes, resistance, or areas where teammates need more support • Strategic Planning: Advise leadership on rollout timing to minimize teammate disruption • Draft and Manage Communications: Create and distribute targeted email communications for various phases of project rollouts • Coordinate Review Cycles: Facilitate the review of communication content with leadership and stakeholders to ensure accuracy before distribution • Feature Highlights: Create "feature highlight" emails to educate frontline staff on new system automations and capabilities • Resource Management: Create and maintain workspaces to house change and project materials • Change Champion Execution: Organize and lead meetings for "Change Champions" to support peer-to-peer adoption • Cross-Functional Liaison: Work closely with Stakeholders, Product/IT leaders, and Project teams to drive forward change and long term adoption success • Meeting Facilitation: Facilitate status meetings, post-deployment feedback sessions, and readiness workshops

• Review, research, and process routine retirement plan transactions • Process enrollments, contributions, distributions, and corrections accurately • Monitor and manage incoming work queues to ensure timely completion • Maintain strict confidentiality of participant and plan sponsor data • Provide routine technical retirement plan information to internal and external stakeholders • Escalate issues to senior team members or management as appropriate • Support departmental and enterprise initiatives and contribute to continuous process improvement • Ensure compliance with all state and federal regulations and company policies

• Own CRM hygiene and data integrity • Manage inbound lead routing and SLAs • Build and maintain dashboards and reporting • Track pipeline health, funnel metrics, and conversion rates • Support forecasting and revenue visibility • Improve workflows across marketing, sales, and partnerships • Identify bottlenecks in the funnel and suggest optimizations • Support outbound list building and sequencing tools • Assist with tooling evaluation and automation setup • Analyze usage, pipeline, and conversion data • Support pricing and packaging analysis • Provide insights that inform strategic decision-making

• Responsible for managing the day-to-day operational activities supporting U.S. dental school accounts. • Focus on driving dental schools’ objectives (sales and profitability). • Participate in maintaining key operational functions including onboarding, bid processes, contract renewals, and pricing management. • Collaborates with Sr. Operations Manager on dental school kit and patient pack opportunities. • Analyzes sales growth, product conversions, order efficiency, and pricing impacts. • Provides actionable recommendations to improve financial performance and overall health of dental school accounts. • Support implementation of third-party platforms to enhance buying processes. • Serve as liaison to the Credit team regarding school receivables and pricing discrepancies.