• Monitor and harvest complaints coming from all channels • Create comprehensive, high-fidelity files in our central system (PHP), accurately capturing patient details, severity tiers (1-4), sentiment/risk flags, desired outcomes, and supporting documentation. • Act as the main, patient-facing contact. Reach out swiftly via the patient's preferred communication method to listen, gather details, clarify expectations, and provide clear next steps. • Review all gathered information, assess severity/risk, and determine the most appropriate resolution path. • Act as the internal liaison and "farm out" cases to specialized backend support pods as needed. • Keep patients seamlessly informed of their case status while protecting backend specialists from direct patient interruptions. • Communicate final decisions, structured explanations, or clinical education to patients with empathy, clarity, and authority. • Issue refunds, credits, or formal apologies where appropriate to restore patient trust. • Close out cases within PHP, thoroughly documenting final outcomes, loop-closure details, and patient responses. • Tag closed cases accurately to support systemic trend analysis and protocol updates. • Monitor and optimize key performance indicators (KPIs).

• Client Agency is Defense Logistics Agency • A senior level application administrator carries out all the SAP related tasks noted at the basic level in addition to more complex tasks requiring additional experience • Senior Administrators play a key role on the project team taking on responsibilities to include serving as the technical point of contact for large scale and scope projects • Running small projects, managing and reviewing work of basic level application administrators, driving analysis and process finalization, resolving process and technical issues

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. Role specifics: 12 years of leading a team of commercial auto liability claims adjusters handling complex auto BI, PD and litigation claims. - Jurisdictions: Nationwide - Licenses: Nationwide - Location: This role is eligible for fully remote work. How you'll make an impact - Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. - Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. - Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. - Licensing: Ensure appropriate licenses and/or certifications for employees. - Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. - Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. - Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. Qualifications - 12 years of leading a team of commercial auto liability claims adjusters handling complex auto BI, PD and litigation claims. - Claims Background: Commercial Auto liability. - Prior leadership experience: 8 or more years. - Jurisdictional Experience: Open. Requirements - High School Diploma. - Minimum of 12 years related claims experience. - At least 8 years of supervisory experience. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of all team member related functions. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description You are a growth-oriented sales professional with a strong sense of accountability and a collaborative mindset. You bring a consultative approach to customer engagement, along with a solid understanding of technology and SaaS environments. You are skilled at connecting customer goals to meaningful business outcomes and can clearly articulate complex concepts to both technical and executive audiences. You listen carefully, ask thoughtful questions, and translate customer needs into compelling value propositions. You are self-motivated, resourceful, and proactive in building relationships and expanding partnerships. You thrive in dynamic environments and are energized by the opportunity to influence strategy, drive pipeline growth, and help customers solve complex business challenges. - Drive revenue by identifying, qualifying, and advancing new business opportunities across the Traditional Partner Channel, the AppDirect Ecosystem, and direct referral sources; - Build consultative relationships with prospective clients to uncover business requirements and recommend tailored solutions leveraging vCom services and the vManager platform; - Demonstrate sales leadership throughout the full sales cycle, guiding stakeholders through complex challenges and helping move opportunities toward resolution; - Develop expertise in vCom’s value proposition by completing vManager platform training and certification and serving as a trusted subject matter expert; - Lead daily execution of sales POD activities, manage pipeline health, and maintain accurate forecasting and funnel performance visibility; - Evaluate and apply effective sales methodologies and processes to support strategic business objectives and drive consistent performance. Qualifications - 5+ Years of Channel Experience selling through partnership - 5+ years of experience in technology or SaaS sales, with a proven track record of driving results and closing new business; - Bachelor’s degree in a relevant field preferred; - Ability to engage credibly with technical professionals, business stakeholders, and executive decision-makers; - Strong organizational and time management skills, with experience managing complex, multi-stakeholder sales cycles; - Excellent communication, presentation, and relationship-building skills; - A proactive, team-oriented mindset with the ability to work effectively in a distributed environment; - Authorization to work in the United States. Benefits - Values-Driven Culture: We are committed to transparency, authenticity, and professional vulnerability; - Flexible Work: Join a distributed team using advanced tools to stay connected and productive; - Growth Opportunities: Build your career through customized career paths and professional development; - Community Impact: Receive 8 hours of paid volunteer time annually to support community organizations; - Wellness Support: Access competitive programs that support physical, mental, and financial well-being.