• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests • Complete Pre-Site Surveys and perform service activities assigned • Maintain inventory accuracy and support customers with technical inquiries • Report on trends, needs, and service challenges

• Serve as the primary technical contact for assigned customer sites • Plan, coordinate, and complete software installations, upgrades, and hardware configurations • Troubleshoot technical issues related to software, firmware, and hardware • Develop and manage project plans, ensuring timely execution • Furnish post-installation aid to preserve system stability and customer happiness • Collaborate with collaborators to ensure adherence to all regulatory and operational requirements • Document processes and compose detailed reports to support continuous improvement • Manage multiple tasks independently in a fast-paced, evolving environment • Travel up to 75% to support client locations and project activities

• Performs troubleshooting and repairing of technical / mechanical equipment failures in the field • Completes all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor • Ensures all training and certifications required for position are maintained in an up to date and timely fashion • Ensure spare parts stock level in van is kept at specified levels • Assess and responds to situations using standard procedures in isolation and fixing problem equipment • Reports design, reliability, and maintenance problems through field service management software

Role Description In the role of Field Applications Engineer for the Northeast you will work with the Americas sales team to technically differentiate Mersen to drive specification position and advance the sales process. Support conversions, specification development, new product launch and other pre-sale efforts. Focus on strategically significant accounts and opportunities in assigned territory. Complements the sales process by serving as the technical solution expert on opportunities. Keep abreast and up to date on current technologies, techniques and processes for Mersen’s product offering and applications. Builds relationships with key account stakeholders on a technical level. Provides technical linkage between the customer and Mersen. This is a fully remote position based out of MA, MD, NH, CT or NY. Main Accountabilities - Maintains high level of technical proficiency, application and market knowledge - Technically supports sales process for assigned opportunities and accounts - Build and sustain strong relationships with customers and partners in support of opportunities, own all technical aspects and provide technical guidance - Highly engage in PAC process - Translate key learnings and insight from customers into innovation/ideas for Mersen - Support new product launch - Support trade shows and seminars via technical hands on and presentations - Self motivated and willing to learn and embrace new technology via self teaching as well as formal training - Ability to travel as needed, at times with limited notice, by air or car up to 50% - Related duties as required Qualifications - Bachelor of Science Degree in Electrical Engineering or higher degree preferred - Excellent communicator of technical topics and subjects to a technical and non-technical audience including technical presentations to a large number of people - Technically proficient in products and applications - High degree of learning agility to stay abreast of new products, technology and applications - Solid interpersonal skills and ability to interact with technical counterparts - Highly innovative, out of the box thinker capable of translating field learning to new product ideas - Ability to travel as needed, at times with limited notice, by air or car Requirements - The expected salary for this position is between $100,000 and $125,000 and will be eligible for incentive pay. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, locations, skills, training, and experience. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to Wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.