• Install and configure a range of medical equipment, focusing on one modality • Conduct testing and calibration to ensure optimal performance • Train healthcare staff on operation and basic troubleshooting • Perform preventive maintenance and corrective operations of moderate complexity • Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics • Apply and coach to ensure EHS and compliance standards are met • Leverage customer knowledge to assist with contract and on-demand revenue growth • Escalate complex problems to experienced peers • Lead communications with customers and serve as escalation point for concerns, including installations • Remote fixing and equipment diagnostics

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests • Complete Pre-Site Surveys and perform service activities assigned • Maintain inventory accuracy and support customers with technical inquiries • Report on trends, needs, and service challenges

• Serve as the primary technical contact for assigned customer sites • Plan, coordinate, and complete software installations, upgrades, and hardware configurations • Troubleshoot technical issues related to software, firmware, and hardware • Develop and manage project plans, ensuring timely execution • Furnish post-installation aid to preserve system stability and customer happiness • Collaborate with collaborators to ensure adherence to all regulatory and operational requirements • Document processes and compose detailed reports to support continuous improvement • Manage multiple tasks independently in a fast-paced, evolving environment • Travel up to 75% to support client locations and project activities

• Performs troubleshooting and repairing of technical / mechanical equipment failures in the field • Completes all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor • Ensures all training and certifications required for position are maintained in an up to date and timely fashion • Ensure spare parts stock level in van is kept at specified levels • Assess and responds to situations using standard procedures in isolation and fixing problem equipment • Reports design, reliability, and maintenance problems through field service management software