• Co-create product strategy with the CPTO and exec team. • Drive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moat. • Own the product operating budget and headcount plan. • Partner with Sales and Marketing to shape packaging and SKU architecture. • Lead launches with Marketing, Sales, and Customer Experience. • Lead, coach, and grow the product management and user research teams. • Track the competitive landscape as a living input that shapes roadmap, positioning, and packaging decisions in real time. • Spend real time with customers, clinical stakeholders, and prospects across ER/Specialty hospitals, GP practices, and Consolidator/DSO leadership. • Align cross-functional partners without direct authority across Engineering, Sales, Marketing, Customer Experience, and Finance. • Represent product externally with the executives, company, board of directors, customers, prospects, analysts, and at industry events.

• Define and guide product strategy for Akamai's compute offerings. • Connect technical hardware layers with developer experiences, ensuring compute instances provide exceptional value compared to traditional cloud providers. • Oversee the compute lifecycle, including hardware assessments and features within the cloud platform's virtualization layer. • Gather, document, and communicate business and technical requirements. • Define and execute the product strategy, roadmap and deliver against the product plan. • Foster connections with cross-functional teams, such as sales and marketing, to promote products and gather feedback for ongoing success. • Analyze operational metrics and trends to manage and maximize product KPIs, revenue and profitability, building business cases and margin analysis. • Become the trusted expert in alternative cloud infrastructure trends, bare-metal innovations, and the comparative market landscape. • Synthesize feedback and prioritize development.

• Define and own the Inspections product roadmap: prioritize features, enhancements, technical debt, and customer requests against business impact and strategic goals • Communicate the roadmap and product vision clearly and consistently to Sales, Account Management, Support, Implementation, Marketing, and executive stakeholders • Present roadmap updates in quarterly planning forums and leadership reviews—you are the product voice • Ensure the roadmap tells the full story: not just big-ticket initiatives, but also the incremental improvements and fixes that address customer pain day-to-day • Define quantified success metrics for every major feature launch; establish instrumentation to track adoption, usage, and business outcomes • Own the backlog health: ensure visibility into open work, priorities, and progress; proactively escalate risk and trade-offs • Own resolution of critical customer escalations requiring triage, prioritization, and proactive closure • Engage directly with customers to understand their workflows, pain points, and requirements; translate customer feedback into product decisions • Drive cross-functional teams (Engineering, CX, Support, Implementation) to resolve escalations, not just track status • Partner with Engineering to define requirements and prioritize technical work • Collaborate with Customer Experience and Support to ensure they have release notes, enablement documentation, and the tools they need to support customers • Work with Design to validate UX decisions, gather user feedback, and ensure product changes align with customer workflows • Align with Marketing on launch planning, positioning, and go-to-market messaging • Build credibility and trust across the organization as a reliable, strategic partner • Understand integration architecture deeply enough to triage issues, diagnose failures, and guide engineering • Serve as the primary product interface with Joyfill (vendor): translate customer needs into feature requests, escalate bugs, manage release coordination • Own day-to-day operational health of the live product: understand current behavior, diagnose malfunctions, and ensure product reliability • Author detailed product requirements, user stories, and acceptance criteria that reduce engineering rework

• Own the product strategy, roadmap, and execution for ServiceTrade's Forms platform • Manage the integration with our forms vendor • Own resolution of customer escalations • Define and communicate the Forms roadmap to internal stakeholders • Work directly with customers to understand their workflows and translate them into product requirements • Build forms, QA templates, and diagnose technical issues alongside engineering • Engage directly with customers to understand inspection workflows, compliance requirements, and pain points • Own resolution of critical customer escalations: drive cross-functional teams to closure, not just track status • Lead and coordinate external contractors supporting forms development, QA, and customer delivery