• Manage client accounts and serve as their dedicated advocate and strategic advisor • Onboard new clients, including conducting kickoff meetings and organizing client materials • Build and maintain strong client relationships through timely communication • Address client inquiries and requests • Manage accounts to ensure services stay within budget while meeting client needs • Drive client satisfaction and retention through exceptional service • Meet regularly with team members to discuss progress • Hold monthly and quarterly performance review meetings with clients • Identify upsell and renewal opportunities and communicate with the sales team • Anticipate client needs and proactively propose solutions

• Assist the Account Managers in managing client accounts and building strong relationships with clients. • Work closely with the creative, production, and strategy teams to ensure timely and accurate delivery of projects. • Manage project timelines and budgets, and provide status reports to the Account Managers. • Ensure all project files and documents are accurately maintained and up-to-date. • Coordinate with vendors and partners to ensure successful project delivery. • Collaborate with the Account Managers to develop and execute digital marketing strategies. • Attend client meetings and assist in the preparation of presentations and reports. • Conduct market research and analysis to support client strategies. • Assist in identifying new business opportunities and participate in new business pitches.

• Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. • Maintain a strong work ethic with a total commitment to success each and every day.

• Identify, build, and scale strategic partnerships with payment service providers, acquirers, and high-volume merchants across priority industries, driving rapid expansion of the regional merchant base and transaction volume. • Own the full enterprise sales cycle including prospecting, cold outreach, pitching, commercial structuring, contract negotiation, KYB coordination, and cross-functional integration execution to accelerate go-live timelines. • Develop and manage strong relationships with senior decision-makers within PSPs, acquirers, and large merchants, leveraging regulatory positioning and market credibility to unlock traditional payment infrastructure partnerships. • Design and execute regional expansion strategies that prioritize high-impact verticals such as gaming, iGaming, trading platforms, e-commerce, OTA, and digital services, while identifying emerging opportunities across under-penetrated sectors. • Collaborate closely with Product, Integration, Legal, Compliance, and Marketing teams to localize solutions, streamline onboarding processes, and develop joint go-to-market initiatives that drive merchant adoption and GMV growth. • Analyze merchant performance and partnership data to segment accounts, optimize commercial terms, improve profitability, and maximize long-term ecosystem leverage. • Continuously monitor competitive landscape, regulatory developments, and market shifts to refine regional strategy and inform global payment distribution expansion. • Track and deliver against aggressive KPIs including merchant base growth, acquirer onboarding targets, and measurable transaction volume expansion.