• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11 System’s cloud and disaster recovery and systems servers. • Provide Technical support with a high degree of customer satisfaction by meeting Service Level Agreements (SLA) and process compliance. • Responsible for provisioning, environmental management, alert monitoring, and trouble resolution. • Provide an escalation point for customer problems, as well as junior level 11:11 Systems staff. • Provide training and mentoring to junior level 11:11 Systems staff regarding day-to-day operations and technical issues. • Assist in creation, updating and maintaining existing 11:11 Systems server and compute Infrastructure documentation, according to current standards. • Provide accurate, timely and professional responses to escalated customer tickets from support, ensuring a good customer experience. • Collaborate with other cross functional teams within the organization to shape the future roadmap of server product offerings. • Participate in Disaster Recovery test support. • Provide escalation support for Level 1-3 engineers. • Follow 11:11 Systems best practices for server management. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • Additional duties as assigned.

• Provide technical support for our New Product Introduction (NPI) team and to create and maintain literature for the instructions. • Provide day-to-day technical support for key Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email. • Provide day-to-day technical support for Product Technical Support (PTS) Tiers II and VI primarily on a global basis via site visit, phone, fax, or email. • Accountable to create and maintain technical service bulletins, service letters, and work directly with our publishing team in Cork, Ireland. • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. • Product Technical Support Subject Matter Experts (SME) provides technical support and interacts with quality team and engineering to improve overall life cycle cost.

Lead the elicitation of business requirements and design complex data integration workflows. Oversee MDM implementation and ensure data quality compliance while collaborating with stakeholders to standardize master data definitions and stewardship...

Title: Senior Systems Engineer (C++/Python) Location: 30 Rockefeller Plaza, New York, NEW YORK Employees can work remotely Full-time Business Segment: NBCU Corporate Compensation: USD 175,000 - USD 215,000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description In this role, you’ll use C++ to build important software that powers machine learning, computer vision, and 3D modeling applications. This software will rely on mathematical concepts to analyze images and create realistic 3D models based on real-world data. You’ll get to work with the latest research in fields like artificial intelligence, computer vision, and computer graphics. To keep track of your code and changes, you’ll use Git. You’ll also test and run your code on a cloud platform, working with large-scale geospatial data (like maps and geographic information) to create 3D content that users will eventually use. Responsibilities include, but not limited to: - You will implement, in C++, core machine-learning/computer vision and (inverse-) procedural modeling algorithms, with varying levels of oversight. These algorithms rely on mathematical techniques from linear algebra, probability, and geometry. - Apply cutting-edge research in machine learning, computer vision, and computer graphics. - Work closely with leadership to understand high-level product vision and customer requirements. - Utilize Git for effective source code management. - Deploy and test your code on large scale geospatial datasets (and ultimately generate 3D content that will be available to users) This requires you to interact with remote machines via a Unix shell. Qualifications - Bachelor’s Degree in Computer Science, Engineering, Mathematics, or a related field - 3+ years of relevant industry experience in a fast paced, high growth tech environment. - Team-oriented and collaborative approach with a demonstrated aptitude, enthusiasm and willingness to learn new methods, tools, practices and skills - Strong communication skills with the ability to translate complex technical concepts into clear, accessible language for non-technical stakeholders. - Experience in designing and building high-performance, efficient systems using C++, with a strong focus on optimizing code for speed, scalability, and resource management. Desired Characteristics: - Familiarity with modern C++ will allow you to better interface with other portions of our data ingestion and product pipeline. - A mathematical background covering some subset of linear algebra, probability, and geometry will also be helpful. - Experience with Git is preferred, but a background with Mercurial or other DVCs is an acceptable substitute. - Our development and production environments are Linux and macOS based. Confidence in a Unix shell environment (e.g. bash) is essential for working in our setup. - Problem-solving skills, attention to detail, and the ability to thrive in a fast-paced environment. - Experience in game technology, with expertise in areas such as Unreal Engine, C++, computational geometry, and computer graphics, driving the development of cutting-edge, high-performance gaming systems. - We use CMake for project management. However, for something other than vim/make or Xcode, we need a convincing demonstration that you will be able to self-support in the environment of your preference. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $175,000-$215,000. We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.