• Help customers with bugs and problems related to the software • Be part of the implementation process • Assist new Kadince customers in learning to use the software • Respond to customer needs via email, calls, and screen shares • Provide training sessions to customers as needed • Gather and send bug information to the development team

• Lead, coach, and develop a team of Customer Success Managers to deliver retention, adoption, and expansion outcomes across assigned customer segments or portfolios • Set team goals, performance expectations, and operating rhythms aligned to customer outcomes, revenue retention, and growth objectives • Oversee execution of the customer lifecycle, including onboarding coordination, value realization planning, risk management, and expansion readiness • Review portfolio health, customer risk indicators, and growth opportunities to guide prioritization, escalation handling, and proactive engagement strategies • Partner with Sales, Product, Operations, and Support to align customer strategy, improve service delivery, and resolve issues affecting customer outcomes • Improve Customer Success processes, reporting, and engagement models to support scale, consistency, and better visibility into business impact • Support complex or high-impact customer situations and executive-level engagements when escalation, alignment, or recovery is required

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Program Manager - REMOTE. In this role, you will act as the primary liaison for assigned accounts, ensuring smooth communication and delivery. You will lead complex client programs and work with cross-functional teams to enhance client experiences. Your contributions will be critical in improving client satisfaction and operational efficiency. If you are passionate about fostering strong client relationships and have a background in program management, this opportunity will allow you to make a significant impact in the MedTech industry. - Serve as primary liaison for assigned accounts, ensuring clarity and alignment across teams. - Lead complex or multisite client programs/projects from scope through completion. - Recover and stabilize troubled client accounts through proactive communication. - Provide program visibility through organized communication and effective meetings. - Identify risks early and manage challenges to keep programs on track. - Engage actively in the Global Client Success team to enhance the client journey. - Support digital adoption and client navigation of portals. - Ensure Salesforce data accuracy for assigned accounts. Qualifications - Bachelor’s degree required; scientific discipline preferred. - 7+ years of experience in client-facing, operational, or program management roles. - Strong communicator with a service mindset. - Detail-oriented and organized, with strong time-management skills. - Proficiency in Salesforce and Microsoft Office Suite. - Experience in regulated industries preferred; medical device experience a plus. - Strong analytical skills with experience managing data spreadsheets. - PMP and CAPM certification preferred. Benefits - Competitive salary range: $66,800 to $75,000 annually. - Opportunity for career growth in a supportive environment. - Flexible work arrangements with remote opportunities. - Access to professional development and training. - Collaborative and inclusive company culture. - Comprehensive benefits package including health insurance.

• You develop and implement automated marketing processes and create strategic concepts for multi-stage marketing and sales campaigns, particularly for lead generation and customer retention across the entire lifecycle • For targeted customer acquisition and activation, you design innovative lead magnets and coordinate the content and visual implementation within the marketing team for all brands in our group • With well-designed automations you enable our target audiences to experience a seamless customer experience, from the first interaction to long-term retention • You segment customer data, apply relevant A/B testing strategies, and manage automated processes across all brands to support both acquisition and retention goals • Your analytical and data-driven approach enables you to evaluate our campaigns against key KPIs and deliver valuable insights for planning and optimizing future activities. You place special emphasis on conversion, engagement, and retention metrics across all brands