Kadince

• Help customers with bugs and problems related to the software • Be part of the implementation process • Assist new Kadince customers in learning to use the software • Respond to customer needs via email, calls, and screen shares • Provide training sessions to customers as needed • Gather and send bug information to the development team

• Conduct personalized presentations based on client needs • Prepare and deliver product demos • Handle customer inquiries and follow-up tasks • Collaborate with the Sales team and other professionals

• Work on full-stack projects with the Kadince development team • Collaborate with US-based team for project assignments and feedback • Solve complex problems and engage in various development tasks

• Participate in development team meetings to discuss projects and issues • Work on assigned tickets in Jira • Review notes and prioritize tasks for junior developers • Collaborate with team members for efficient project delivery • Conduct QA and manual testing of updates

• Check emails and respond to interested parties • Schedule demos • Cold outreach to prospects using Salesforce • Check email responses and coordinate with the team • Collaborate with the sales team on territory planning • Dive into accounts in Salesforce to gather insights

• Manage and mentor QA engineers while maintaining hands-on involvement in testing • Prepare releases and perform root cause analysis for defects • Collaborate with development team to enhance quality standards and feedback loops • Plan and prioritize manual and automated tests, triage bugs, and manage QA workload • Document and train standardized QA processes

• Review calendar and schedule tasks • Prepare payroll in QuickBooks • Conduct sales tax audits • Manage team member gifts and hiring applications • Conduct initial interviews and document notes • Build agendas for meetings

• Provide exceptional customer support and onboarding for financial professionals • Assist customers in using the software effectively • Review emails and respond to customer requests • Log customer interactions in Salesforce • Work collaboratively with team members and clients • Set and meet KPIs for customer satisfaction

• Manage and track marketing efforts for financial institutions • Build and manage external partnerships • Create LinkedIn marketing strategies • Coordinate with marketing and sales teams for initiatives • Monitor project progress and adjust accordingly