• Oversee and manage the Know Your Customer (KYC) onboarding process for new customers and update existing ones across Senegal. • Ensure compliance with local and international regulatory requirements related to customer identification and verification, including BCEAO and CENTIF directives. • Implement and enhance transaction monitoring systems to detect and report suspicious activities within the Senegalese context. • Conduct periodic reviews and assessments to ensure the effectiveness of transaction monitoring processes. • Serve as the primary point of contact for AML/CFT matters in Senegal. • Possess in-depth knowledge of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations in Senegal, including WAEMU directives, BCEAO instructions, and FATF recommendations. • Develop and enforce AML/CFT policies and procedures tailored to the Senegalese regulatory environment. • Stay abreast of the regulatory landscape governing the payments and financial services industry in Senegal and the wider WAEMU/ECOWAS zone. • Interpret and communicate regulatory changes, especially those related to AML/CFT requirements, to relevant stakeholders within the organisation. • Establish and maintain strong relationships with Senegalese regulators, including the BCEAO, Ministry of Finance, CENTIF, and ARTP (for mobile money services). • Develop and implement compliance procedures specific to domestic and cross-border remittances in Senegal, including key corridors such as West Africa–Europe and intra-ECOWAS transfers. • Ensure adherence to regulatory requirements governing remittance services in the Senegalese market, with particular attention to diaspora and family remittance flows. • Conduct regular risk assessments to identify and mitigate potential compliance risks within the Senegalese and WAEMU context. • Collaborate with other departments to implement risk mitigation strategies. • Report findings and compliance matters related to AML/CFT to different stakeholders in a clear and understandable manner. • Ensure timely and accurate reporting to internal and external stakeholders as required by Senegalese regulations, including suspicious activity reports to CENTIF and BCEAO regulatory filings. • Provide training to staff on compliance policies, procedures, and regulatory requirements, with a specific focus on AML/CFT in the Senegalese market. • Foster a culture of compliance awareness within the organisation.

• Lead control program maturity • Build continuous control monitoring and automation • Expand data security policy and program quality • Drive operational quality improvements • Lead through influence and systems thinking

• Serve as the global regulatory lead for assigned development programs, defining stage-appropriate regulatory strategies and development pathways. • Develop regulatory strategy for rare disease and accelerated development programs, including orphan designation applications and expedited development pathways. • Partner closely with Clinical Development, Translational Sciences, Nonclinical, CMC, and other functional teams, including working with CROs as needed, to integrate regulatory considerations into development planning and key program decisions. • Provide strategic regulatory input on study design, translational biomarkers, dose selection, and first-in-human safety considerations. • Provide regulatory guidance to support efficient and informed decision-making while balancing development speed, scientific rigor, and long-term program optionality. • Lead preparation for and interactions with global health authorities, including briefing documents, meeting strategy, and written correspondence. • Lead and contribute directly to the planning, preparation, and submission of high-quality regulatory submissions (e.g., IND, CTA), amendments, annual reports, and other regulatory filings. • Maintain awareness of evolving regulatory guidance and industry trends that may impact development strategies. • Support global development efforts by evaluating regional regulatory requirements and opportunities.

Role Description As the Credentialing Team Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This role will be responsible for supervising and improving all Credentialing and Recredentialing Workflows and Team Members. - Maintain the full cycle provider credentialing and recredentialing processes. - Emphasize building and improving operational processes. - Improve team turnaround times and develop credentialing workflows. - Supervise a team of credentialing associates. What will you do? - Process Development & Optimization: - Provide day-to-day guidance, training, and support to credentialing associates. - Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs). - Identify and troubleshoot inefficiencies in credentialing and recredentialing processes. - Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams. - Manage relationship with CVO (Credentialing Verification Organization), Verifiable. - Credentialing Operations & Maintenance: - Maintain accurate and up-to-date provider information in internal databases and Verifiable. - Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion. - Analyze and update processes to improve timelines. - Liaise with CVO to resolve any issues or delays in the credentialing process. - Reporting & Data Management: - Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance. - Analyze data to identify trends, delays, or potential risks in credentialing timelines. - Provide regular updates to leadership on key metrics and process improvements. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". - You will NOT be confined to your "job". - You will NOT be bogged down by office politics, ego, or bad attitude. - You will NOT get yourself burned out. We believe in maintaining a sustainable work/life balance. Requirements - 3+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting. - 1+ years experience supervising credentialing associates. - Operational leadership and accountability. - Strong understanding of NCQA credentialing requirements and best practices. - Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifiable). - Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines. - Experience in behavioral health or mental health provider credentialing. - Ability to work in the US, travel to our San Jose, California offices up to three times per year, and attend an additional company offsite. Benefits - Remote work with regular in-person bonding experiences sponsored by the company. - Competitive compensation. - Holistic perks program (including free therapy, employee wellness, and more). - Excellent health, dental, and vision coverage. - 401k benefits with employer matching contribution. - The chance to build something that changes lives – and that people love. - Any piece of hardware or software that will make you happy and productive. - An awesome community of co-workers.