Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) to serve as a Patient Assistance Program (PAP) Coordinator. In this role, you will help uninsured, underinsured, and underserved patients gain access to life-changing prescription medications through pharmaceutical manufacturer assistance programs. You will act as the primary coordinator for PAP applications, patient outreach, provider communication, and medication renewal tracking, ensuring patients maintain uninterrupted access to critical therapies. This position is ideal for a highly organized healthcare professional who enjoys patient advocacy, care coordination, and administrative healthcare operations. Responsibilities - Application Management - Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications. - Utilize the Med Data platform to manage application workflows. - Ensure all required documentation is complete and accurate before submission. - Patient Intake & Coordination - Communicate with patients to obtain necessary documentation, including: - Proof of income - Household information - Income attestations - Required consent forms - Educate patients on application requirements and status updates. - Provider Engagement - Coordinate with clinic providers and prescribers to obtain: - Wet signatures - Electronic authorizations - Prescription documentation - Maintain efficient communication between providers and pharmacy teams. - Refill & Lifecycle Tracking - Manage an active pipeline of approximately 120 applications and renewals per month. - Track medication refill schedules and pickup dates. - Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions. - Interdepartmental Coordination - Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries. - Ensure seamless coordination between patients, providers, pharmacies, and manufacturers. - Compliance & Documentation - Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems. - Scan, upload, and organize all documentation according to company standards. - Ensure compliance with OSV, FTCA, and applicable healthcare regulations. Qualifications - Active Certified Medical Assistant (CMA) credential. - Experience working in a healthcare setting. - Proficiency with Electronic Health Record (EHR) systems. - Strong understanding of medical terminology. - Excellent organizational and documentation skills. - Strong verbal and written communication abilities. - Ability to manage multiple deadlines and workflows simultaneously. - Comfortable working independently in a remote environment. - High attention to detail and commitment to patient advocacy. Requirements - Experience with NextGen EHR. - Willingness to train and transition to eClinicalWorks. - Experience with Patient Assistance Programs (PAP). - Familiarity with pharmacy operations, care coordination, or prior authorization workflows. - Experience working with underserved patient populations. - Bilingual English/Spanish communication skills. - Experience using medical interpretation or translation services. Benefits - Fully remote work environment. - Meaningful patient advocacy role. - Competitive contract compensation. - Comprehensive onboarding and training. - Opportunity for contract renewal and long-term placement. - Professional growth within healthcare operations. - Collaborative and mission-driven team culture.

• Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation • Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership • Manage delivery cadence, sprint planning, risk tracking, and escalation resolution • Serve as the primary point of contact between client leadership and the delivery team • Keep the program on track and communicate status clearly to executive stakeholders

• Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation • Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership • Manage delivery cadence, sprint planning, risk tracking, and escalation resolution • Serve as the primary point of contact between client leadership and the delivery team • Keep the program on track and communicate status clearly to executive stakeholders

Role Description We're looking for a Staff Production Operations Engineer to drive Redpanda's reliability operations program. This role combines hands-on site reliability engineering with planning and coordination skills to ensure a world-class operations practice across a globally distributed engineering team. In this role, you'll work with the broader Engineering team, Engineering leadership, Product and Customer Success to drive operational excellence. You'll coordinate our on-call and incident lead rotations, drive blameless post-incident reviews, and own the processes that help us respond faster, learn more from outages, and systematically improve reliability. We're looking for someone who can leverage AI agents to automate the operational toil that slows teams down, building on Redpanda's own ADP platform to do it. You Will: - Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates - Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverage - Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion. Contribute to addressing incident follow-ups where possible, either by fixing issues directly or prototyping solutions - Build AI agents to automate operational toil, including on-call automation, as well as incident summarization, post-incident reviews prep, follow-up tracking, and on-call analytics - Maintain runbooks, playbooks, and incident process documentation, and keep them current as processes evolve Qualifications - 5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environments - A track record of leading initiatives end-to-end, from design and planning, to execution and production operation - Hands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent) - Strong fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs - Experience building automation and tooling to reduce operational toil - Proficiency in Go (or comparable systems language with willingness to ramp) - Experience with AI-assisted software development workflows including tools like Claude Code - Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructure - Strong written communication; ability to drive alignment across engineering teams without direct authority Nice to Have - Hands-on experience building agents or automations using LLMs - Familiarity with Redpanda, Apache Kafka, or other streaming infrastructure - Prior experience in a fast-growing B2B infrastructure or developer tools company Requirements U.S. base salary range for this role is $220,000 - $256,000 (CA, NY, WA) and $211,000 - $250,000 (other US locations). Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process. Please note that Redpanda uses artificial intelligence (AI) technology to assist in the screening and assessment of applications for this position. However, all final hiring decisions are made by our human hiring team. Vacancy Status: This job posting is for an existing vacancy. Benefits Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.