• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. • Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership. • Responsible for answering routine questions and issues about products and services from internal and external customers. • Effectively resolves inquiries or escalates concerns in a timely fashion. • Performs a wide range of support functions to assist in departmental processes. • Follows clearly defined procedures to complete daily tasks and responsibilities. • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion. • Uses basic communication skills to address internal and/or external clients and/or team members. • Individual contributor working under direct supervision with little autonomy. • Performs all other duties as assigned by management.

Role Description Dog Academy is seeking a Customer Support Specialist to assist clients and trainers in our remote call center support team. This role combines customer service, communication, and a passion for animals. What You'll Do - Assist clients via phone, chat, and video - Support trainers and clients with program questions - Maintain strong customer relationships - Resolve issues efficiently and professionally Qualifications - Customer support or call center experience preferred - Strong communication and interpersonal skills - Basic knowledge of dog training (preferred) - Comfortable using multiple systems Benefits - Work from home full-time - Make a real impact helping dogs and owners - Collaborative and supportive team environment Company Description We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

• Provide on-going email and telephone client support and resolution for all Treasury Management products and services. • Research and respond to Treasury Management client inquiries in a professional, timely and efficient manner. • Ensure Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines. • Develop and maintain extensive technical knowledge of products, services and pricing, service setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services. • Provide primary phone support and daily contact for client resolution on Treasury Management issues, products, and commercial account analysis. • Advise clients on potential improvements to online security, product/service utilization and enhancements. • Ensure that all quality services level agreements related to implementation tasks and timelines are met. • Maintain appropriate tracking logs, based on client additions/changes/deletions. • Assist Treasury Management Sales Officers in identifying additional client needs and offering/providing additional Treasury Management products and services. • Provide telephone sales support to customers requiring basic TM products/services. • Provide subject matter expertise to internal bank staff as required. • Assist with special projects as required. • Participates in data mapping, testing and other conversion projects related to Bank mergers. • Accepts other duties as assigned.

• Answer customers’ questions and resolve any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user feedback • Work closely with product teams to resolve issues