• Answer customers’ questions and resolve any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user feedback • Work closely with product teams to resolve issues

Role Description This is for a Distressed Passenger Agent. Remote based in Philippines. Qualifications - Experience in customer service or related field. - Strong communication skills. - Ability to work independently in a remote environment. - Familiarity with payment solutions is a plus. Requirements - Must be located in the Philippines. - Ability to handle distressed passenger situations effectively. - Proficient in using technology and software for communication. Benefits - Competitive salary. - Remote work flexibility. - Inclusive workplace culture. - Opportunities for professional development. Company Description Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. - Committed to fostering an inclusive and respectful workplace. - Focus on diversity, equity, and inclusion. - Equal Opportunity Employer.

Role Description The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Essential duties and responsibilities include the following. Other duties may be assigned: - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. - Utilize company resources to achieve one-call resolutions. - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Qualifications - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. Requirements - Must be able to come to work promptly and regularly. - Must be able to take direction and work well with others. - Must be able to work under the stress of deadlines. - Must be able to concentrate and perform accurately. - Must be able to react to change productively. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code.

Coordinate the resolution of loan conditions, collaborate with clients and departments for documentation, monitor daily condition reports, and ensure timely purchasing of loans while maintaining compliance with investor guidelines.