Role Description Are you passionate about empowering businesses and driving innovation in the automotive industry? As an Implementation Consultant at AutoLeap, you'll play a crucial role in helping our customers successfully adopt and utilize our platform. - Empower Customers: Train shop owners and their teams on how to effectively use AutoLeap. - Manage Relationships: Build strong relationships with customers and own their implementation outcomes. - Become an Expert: Develop a deep understanding of the automotive industry and become a trusted advisor to your customers. - Provide On-Site Support (as needed): Offer in-person support and training to strategic accounts (ability to travel). - Provide Feedback: Champion your customers internally by sharing their feedback with our Product team. - Collaborate: Work closely with your peers to continuously improve our processes and operations. Qualifications - Technical Expertise: 1-2 years of experience in software implementations. - Customer Focus: Passion for helping others succeed and a dedication to customer satisfaction. - Proven Success: A strong track record of achievement in previous roles. - Unique Talents: Bring your own unique skills and perspectives to the team. - Required: Bilingual French proficiency. Requirements - Bilingual - French/English preferred. - This position is only open to candidates currently residing in Canada and the US. - We are unable to offer sponsorship at this time. - While this role is primarily remote, there may be occasional opportunities to support our strategic accounts on-site. Benefits - 100% Employer-paid premiums on the health, dental, and vision plans. - Remote work. - Unlimited PTO. - Monthly Meal Perks. - Full Tech Stack. - Rewards & Recognition.

Role Description We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction. You’re welcome to work remotely from the United States. - Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues. - Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability. - Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations. - Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements. - Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges. Qualifications - 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads. - Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible. - Experience with Kubernetes and Python programming. - Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL). - Customer-centric approach with a proven ability to build trust and foster long-term relationships. - Strong ability to explain technical concepts to technical and non-technical audiences. Requirements - Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow). - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow). - Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers. - Strong project management skills, with the ability to prioritize tasks and deliver on deadlines. - Proven experience mentoring technical teams and driving team growth. - Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration. Benefits - Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families. - 401(k) Plan: Up to 4% company match with immediate vesting. - Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. - Remote Work Reimbursement: Up to $85/month for mobile and internet. - Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

• Implement Mavenoid for our customers • Empower the sales team to close more deals • Collaborate with fellow Customer Success team members and the Product team • Create and manage documentation • Teach and empower our customers to use Mavenoid • Staying up to date with all existing and new product features and how to use them in order to provide our customers with an excellent experience

• Oversee the onboarding of new plan sales engagements (both start-up plans and conversions) including review of the information supplied for accuracy and completeness • Complete the setup of new start-ups and transfer/conversion plans from start to finish • Set up and/or review the plan in PensionPro and oversee plan documents production and recordkeeper set ups to ensure targets with service delivery are met • Communicate with advisors and plan sponsors as the single point of contact, ensure that the initial welcome package and calls/emails are performed timely with each newly engaged plan • Maintain communication with record-keeper/advisor partners regarding status of new accounts • Work with the recordkeeper to schedule the plan transfer, ensure for startups that the proper initial contribution start date is appropriate or guide the client to allow for more cushion to mitigate compliance issues • Assist with plan design and general setup questions and act as a facilitator to support the client with necessary training or support provided by the chosen recordkeeper • Enhance customer satisfaction by providing distinctive service in all interactions • Continually look for opportunities and make recommendations to improve product, delivery, and overall experience • Archive client information and correspondence in an organized manner consistent with firm practices