• Mapear, documentar e redesenhar processos utilizando BPMN, identificando oportunidades de melhoria, eficiência e redução de desperdícios. • Liderar iniciativas de melhoria contínua por meio de metodologias como Lean, Kaizen ou PDCA. • Desenvolver e implementar políticas, procedimentos e padrões de processos alinhados às melhores práticas de mercado. • Estruturar e acompanhar KPIs, indicadores e dashboards para suporte à tomada de decisão. • Analisar dados e gerar insights para evolução dos processos e melhoria dos resultados. • Atuar como parceiro das áreas de negócio, promovendo a cultura de melhoria contínua e excelência operacional. • Garantir a conformidade dos processos com normas, políticas e diretrizes corporativas.

• Translate carrier underwriting guidelines and API documentation into clear engineering requirements. • Evaluate carrier APIs against Pathpoint's platform: identify gaps, edge cases, and required field mappings before build begins. • Document, prioritize, and track requirements across carrier underwriting guidelines, engineering tickets, and internal knowledge bases. • Build and execute QA test plans against carrier integrations, partnering with engineering to confirm builds match specifications. • Maintain ongoing carrier integration health by surfacing API issues, ingesting carrier guideline changes, and turning them into actionable updates. • Collaborate with Underwriting, Sales, and Operations to confirm carrier business logic is reflected accurately in our agent-facing experience and support internal workflows.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Project Management Analyst - Cards & Payments Responsible for ensuring coordination with all MasterCard teams including Global Product & Solutions, Global Technology Operations, Franchise, PSI, Acceptance & Finance to facilitate the effective roll out of new initiatives, as well as ensuring that best practices are brought to bear on the ongoing activities. The ideal role holder must be results driven and takes a disciplined approach to achieve results within the team. Major Role Accountabilities:• Implementing rigorous project management methodology & discipline to track project milestones at project level. Lead the project from execution whilst managing cross-functional partners• Ensure methodology compliance and manage resolutions, reporting to management when necessary• Ensure timely and accurate communication with project staff throughout the life cycle of the project• Oversee pipeline development and integrate business strategies for the disparate business partners/customers in order to achieve an integrated business approach and achieve synergies within the markets• Must be familiar with the system's scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the teams• Identify and monitor project risks, effectively deal with difficult situations and help develop solutions to complex problems. • Regularly communicates to senior management regarding the status of specific project deliverables• Provide measurable input into new products, processes, standards or plans in support of the business. • Effectively lead the project team to align with the business objectives, project schedule, and project budget • Oversee the planning, development and design of product marketing strategy from product decision through end-of-life cycle Key Qualifications: • Bachelor's degree or equivalent combination of training and experience. • 5 to 8 years of experience with structured methodology and project planning tools• Language: English is a must, written and oral communication skills; Spanish is a "plus"• Proven experience working with card products.• Project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients simultaneously, is required• Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners• Experience working across multiple levels, functions and regions; able to clearly communicate complex financial information in an easy to understand; able to effectively deliver messages both verbally and in writing.• Knowledge of MasterCard and the payments industry preferred• Availability to be in the office 3 times per week. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Support Civic Nation hub teams in the management, optimization, and adoption of HubSpot and related platforms — ensuring accurate data collection, clean reporting, and consistent standards across programs and campaigns. • Create, maintain, and continuously improve HubSpot workflows, automations, properties, lists, and reporting processes to ensure effective tracking and evaluation. • Manage and support HubSpot Membership modules, including audience segmentation, membership tracking, and engagement reporting. • Support the integration of paid media and advertising platforms with HubSpot to improve lead capture, attribution, audience management, and reporting. • Develop and maintain campaign tracking frameworks using UTM parameters and attribution standards across digital marketing, email, advertising, and partner campaigns. • Partner with hub teams to establish consistent data collection processes and reporting standards. • Other reasonable and related duties as assigned.