Role Description Are you organized, dependable, and someone who enjoys helping people feel supported from start to finish? We're looking for motivated individuals to assist clients by managing details, coordinating schedules, and helping create smooth, well-organized experiences. This fully remote role is ideal for someone who enjoys flexibility, communicates clearly, and takes pride in keeping things on track behind the scenes. No prior industry experience is required — training and support are provided. As a Remote Client Experience Coordinator, you'll help support clients through each step of the planning and coordination process. Your responsibilities may include: - Communicating with clients to understand their needs, preferences, and goals - Organizing important details, schedules, confirmations, and updates - Providing timely and professional communication throughout the process - Helping manage logistics to ensure everything runs smoothly - Staying organized while handling multiple tasks and moving pieces - Creating a positive, stress-free experience through thoughtful support Qualifications - Strong communication and people skills - Excellent organization and attention to detail - A self-motivated mindset and ability to work independently - Comfort using email, online platforms, apps, and digital tools - A positive attitude and willingness to be trained - Customer service, coordination, hospitality, or planning experience is helpful, but not required Requirements - Applicants must be authorized to work in one of the following locations: - United States - United Kingdom - Mexico - Spain - Australia - LATAM regions Benefits - 100% remote position - Flexible schedule options - Training and ongoing support provided - Opportunity to build valuable professional skills - Supportive team environment - Room for growth based on performance and consistency - Ability to work independently while still having guidance and resources available This May Be a Great Fit For - Stay-at-home parents looking for flexible work - Military spouses needing a portable remote role - Individuals seeking work-from-home flexibility - People with strong organizational skills - Those who enjoy helping others and creating smooth experiences - Candidates interested in learning a new field with training provided Apply Today If you're organized, dependable, and enjoy helping people while working in a flexible remote environment, we'd love to connect with you. Apply today to learn more about the role, training process, and next steps.

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Fluent in English and Spanish. • Handle and carefully respond to all customer inquiries. • Provide excellent customer service through active listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the first call by being proactive. • Appropriately communicate with customers. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.

• You’ll be the first line of defense for customers who depend on Poll Everywhere in high-stakes moments. You’ll resolve complex issues efficiently and in a way that builds lasting customer confidence. • Respond to customer inquiries via email and inbound phone with clarity, empathy, and technical depth • Own issues end-to-end, from initial triage through root cause identification and resolution • Troubleshoot live and time-sensitive situations, including screen shares and real-time escalations • Explain solutions in plain language so customers can resolve similar issues independently in the future • Identify patterns in repeat tickets and work to reduce their recurrence through documentation or education • Surface product gaps, friction points, and customer usage trends to internal teams • Help customers get more out of the product by building scalable learning resources — reducing their reliance on the Support team over time. • Create onboarding guides and how-to resources that help new customers ramp up with fewer questions • Develop training content around common workflows (the “how do I…” questions we hear most) • Teach — not just how features work, but when and why to use them for maximum impact • Run live trainings and webinars and repurpose them into reusable content • Use support ticket trends to prioritize what content to build next • Gather feedback on training effectiveness and iterate regularly • Reduce friction across the customer journey by building resources that help both customers and internal teammates succeed. • Turn complex setup flows (LMS integrations, SSO, third-party tools) into clear, step-by-step guides • Document solutions to recurring issues so institutional knowledge doesn’t get lost • Improve existing help documentation based on where customers consistently get stuck • Enable Customer Support, Customer Success, and Sales teams to troubleshoot and explain features more consistently • Share real customer examples and best practices across teams • Audit existing resources regularly — refine what works, retire what doesn’t.

• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries • The goal of this role is to provide professional, seamless customer experience with every interaction.