• Oversee the customer support department's operations, ensuring that the team provides the highest level of service to our customers. • Manage a team of customer support representatives supporting Practice Better's growing practitioner base. • Handle 4,000+ monthly inquiries across email and calls, supporting both practitioners (nutritionists, coaches, therapists) and their clients. • Develop and implement customer service policies and procedures. • Work closely with other departments to resolve customer issues efficiently and effectively. • Transition into the role as a Team Lead with direct support from the Senior Manager of Customer Support for the first 90 days. • Lead, coach, and develop the Customer Support team through hiring, training, regular 1:1s, clear and actionable feedback, and performance conversations that drive growth and accountability. • Foster a culture of psychological safety, trust, and empathy. • Manage daily operations of support queues to ensure timely, high-quality support. • Develop and implement Customer Support policies, procedures, and standards to improve customer satisfaction, efficiency, and consistency.

• Own inbound customer communication, order processing, sales support, and issue resolution for a fast-moving wholesale distribution business • Be the primary point of contact for customers, ensuring accuracy and order progress from first inquiry through final delivery • Monitor company inboxes continuously and respond promptly and professionally to customer communications • Accurately enter all regular and special-order items into the order management system and verify all details before releasing any order • Process all orders on time, deliver accurate ETAs and updates, and resolve customer issues from start to finish • Assist sales representatives with pricing and order clarification, managing quotes with accuracy and speed • Create and maintain customer accounts and provide excellent support through various channels

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. • Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership. • Responsible for answering routine questions and issues about products and services from internal and external customers. • Effectively resolves inquiries or escalates concerns in a timely fashion. • Performs a wide range of support functions to assist in departmental processes. • Follows clearly defined procedures to complete daily tasks and responsibilities. • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion. • Uses basic communication skills to address internal and/or external clients and/or team members. • Individual contributor working under direct supervision with little autonomy. • Performs all other duties as assigned by management.

Role Description Dog Academy is seeking a Customer Support Specialist to assist clients and trainers in our remote call center support team. This role combines customer service, communication, and a passion for animals. What You'll Do - Assist clients via phone, chat, and video - Support trainers and clients with program questions - Maintain strong customer relationships - Resolve issues efficiently and professionally Qualifications - Customer support or call center experience preferred - Strong communication and interpersonal skills - Basic knowledge of dog training (preferred) - Comfortable using multiple systems Benefits - Work from home full-time - Make a real impact helping dogs and owners - Collaborative and supportive team environment Company Description We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.