• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries • The goal of this role is to provide professional, seamless customer experience with every interaction.

• Oversee the customer support department's operations, ensuring that the team provides the highest level of service to our customers. • Manage a team of customer support representatives supporting Practice Better's growing practitioner base. • Handle 4,000+ monthly inquiries across email and calls, supporting both practitioners (nutritionists, coaches, therapists) and their clients. • Develop and implement customer service policies and procedures. • Work closely with other departments to resolve customer issues efficiently and effectively. • Transition into the role as a Team Lead with direct support from the Senior Manager of Customer Support for the first 90 days. • Lead, coach, and develop the Customer Support team through hiring, training, regular 1:1s, clear and actionable feedback, and performance conversations that drive growth and accountability. • Foster a culture of psychological safety, trust, and empathy. • Manage daily operations of support queues to ensure timely, high-quality support. • Develop and implement Customer Support policies, procedures, and standards to improve customer satisfaction, efficiency, and consistency.

• Own inbound customer communication, order processing, sales support, and issue resolution for a fast-moving wholesale distribution business • Be the primary point of contact for customers, ensuring accuracy and order progress from first inquiry through final delivery • Monitor company inboxes continuously and respond promptly and professionally to customer communications • Accurately enter all regular and special-order items into the order management system and verify all details before releasing any order • Process all orders on time, deliver accurate ETAs and updates, and resolve customer issues from start to finish • Assist sales representatives with pricing and order clarification, managing quotes with accuracy and speed • Create and maintain customer accounts and provide excellent support through various channels

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. • Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership. • Responsible for answering routine questions and issues about products and services from internal and external customers. • Effectively resolves inquiries or escalates concerns in a timely fashion. • Performs a wide range of support functions to assist in departmental processes. • Follows clearly defined procedures to complete daily tasks and responsibilities. • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion. • Uses basic communication skills to address internal and/or external clients and/or team members. • Individual contributor working under direct supervision with little autonomy. • Performs all other duties as assigned by management.