Role Description Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required. - Manage all initial communication with clients across multiple channels (email, calls, chat, etc.) - Build and maintain comprehensive client profiles within the CRM system - Qualify inbound leads through initial assessment of client background, preferences, and requirements - Assign high-value and suitable leads to Client Relations Directors - Support the team throughout all stages of the deal-closing process - Ensure accuracy, completeness, and proper tracking of data within the CRM system - Monitor and trace lead sources to support marketing insights and future initiatives - Prepare documents and conduct research as needed to support client requirements - Prepare PAC (Pricing and Availability Check) templates based on client requirements - Reach out to property owners and managers to confirm availability, pricing, and terms - Assist in creating proposals based on provided instructions - Submit proposals for review and approval by the Team Lead and/or Director - Perform other related tasks as assigned by the Client Relations Director – Operations Qualifications - 3+ years of focus experience with hotel, travel, concierge & executive support - Experience with luxury or high-net-worth clients is preferred but not required - Bachelor's degree is a minimum educational requirement - Exceptional verbal and written English communication skills - Strong experience with CRM, Google Suite, and other organizational tools - Multi-tasking capabilities and working effectively under deadlines - Knowledge of customer service principles and best practices - Focuses and works together with team members in accomplishing work objectives - Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively - Sets high standards of performance for self-assuming responsibility and accountability Benefits - Competitive gross monthly salary ranging from €1,200 to €1,400 - Performance-based bonus structure - Minimum of 20 days of paid time off annually - Paid public holidays in accordance with the Serbian holiday calendar - Paid sick leave in accordance with applicable Serbian labor law - Work equipment stipend - Private health insurance - Flexible work schedule, subject to business needs and management approval

• Lead the growth of Apex’s infrastructure services within your designated local market. • Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients. • Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner. • Collaborate with Divisional and Regional Leadership to align local efforts with Apex’s broader infrastructure strategy. • Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms. • Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes. • Drive cross-selling of Apex’s complementary environmental, construction, and compliance services. • Represent Apex at professional associations, technical committees, and industry conferences. • Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, stormwater management, transportation or civil engineering. • Ensure technical excellence, quality control, and adherence to scope, schedule, and budget. • Provide technical leadership, mentoring, and QA/QC oversight to project teams. • Manage project performance, including backlog, utilization, and profitability metrics. • Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex’s local presence. • Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.

• Executive Assistant/Client Support Lead at Coconut managing client interactions • Works part-time assisting clients and leading customer meetings for a remote team • Oversees client reporting needs, supports an India-based team, and adapts processes continually

Role Description We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health. Responsibilities - Strategic Client Leadership & Revenue Ownership: - Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health. - Develop and execute annual account growth plans aligned to client brand and portfolio strategies. - Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets. - Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI. - Client Partnership: - Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success. - Cultivate strong client relationships acting as a trusted advisor in the space. - Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform. - Collaborate with client stakeholders and extended teams for project execution. - Cross-function and Team Leadership: - Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture. - Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions. - Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity. - Escalate and resolve risks proactively to protect revenue and client satisfaction. Qualifications - Bachelor’s degree in a relevant field. - 6+ years experience in Marketing and/or Consulting. - History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time. - Experience leading and developing high-performing teams. - Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies/agencies. - Exceptional presentation skills and the ability to think quickly and problem solve. - Ability to work in a fast-paced, tight deadline environment, an organized and autonomous worker. - Proven ability to drive revenue growth through consultative selling and strategic expansion. - Travel as much as 1x per quarter for team meetings. Benefits - Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge. - HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan). - Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance. - Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way. - Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months). - Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. - 401(k): Save for your future with tax advantages (and company match!).