LVH

Role Description Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required. - Manage all initial communication with clients across multiple channels (email, calls, chat, etc.) - Build and maintain comprehensive client profiles within the CRM system - Qualify inbound leads through initial assessment of client background, preferences, and requirements - Assign high-value and suitable leads to Client Relations Directors - Support the team throughout all stages of the deal-closing process - Ensure accuracy, completeness, and proper tracking of data within the CRM system - Monitor and trace lead sources to support marketing insights and future initiatives - Prepare documents and conduct research as needed to support client requirements - Prepare PAC (Pricing and Availability Check) templates based on client requirements - Reach out to property owners and managers to confirm availability, pricing, and terms - Assist in creating proposals based on provided instructions - Submit proposals for review and approval by the Team Lead and/or Director - Perform other related tasks as assigned by the Client Relations Director – Operations Qualifications - 3+ years of focus experience with hotel, travel, concierge & executive support - Experience with luxury or high-net-worth clients is preferred but not required - Bachelor's degree is a minimum educational requirement - Exceptional verbal and written English communication skills - Strong experience with CRM, Google Suite, and other organizational tools - Multi-tasking capabilities and working effectively under deadlines - Knowledge of customer service principles and best practices - Focuses and works together with team members in accomplishing work objectives - Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively - Sets high standards of performance for self-assuming responsibility and accountability Benefits - Competitive gross monthly salary ranging from €1,200 to €1,400 - Performance-based bonus structure - Minimum of 20 days of paid time off annually - Paid public holidays in accordance with the Serbian holiday calendar - Paid sick leave in accordance with applicable Serbian labor law - Work equipment stipend - Private health insurance - Flexible work schedule, subject to business needs and management approval