• Lead the growth of Apex’s infrastructure services within your designated local market. • Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients. • Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner. • Collaborate with Divisional and Regional Leadership to align local efforts with Apex’s broader infrastructure strategy. • Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms. • Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes. • Drive cross-selling of Apex’s complementary environmental, construction, and compliance services. • Represent Apex at professional associations, technical committees, and industry conferences. • Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, stormwater management, transportation or civil engineering. • Ensure technical excellence, quality control, and adherence to scope, schedule, and budget. • Provide technical leadership, mentoring, and QA/QC oversight to project teams. • Manage project performance, including backlog, utilization, and profitability metrics. • Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex’s local presence. • Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.

• Executive Assistant/Client Support Lead at Coconut managing client interactions • Works part-time assisting clients and leading customer meetings for a remote team • Oversees client reporting needs, supports an India-based team, and adapts processes continually

Role Description We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health. Responsibilities - Strategic Client Leadership & Revenue Ownership: - Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health. - Develop and execute annual account growth plans aligned to client brand and portfolio strategies. - Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets. - Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI. - Client Partnership: - Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success. - Cultivate strong client relationships acting as a trusted advisor in the space. - Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform. - Collaborate with client stakeholders and extended teams for project execution. - Cross-function and Team Leadership: - Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture. - Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions. - Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity. - Escalate and resolve risks proactively to protect revenue and client satisfaction. Qualifications - Bachelor’s degree in a relevant field. - 6+ years experience in Marketing and/or Consulting. - History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time. - Experience leading and developing high-performing teams. - Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies/agencies. - Exceptional presentation skills and the ability to think quickly and problem solve. - Ability to work in a fast-paced, tight deadline environment, an organized and autonomous worker. - Proven ability to drive revenue growth through consultative selling and strategic expansion. - Travel as much as 1x per quarter for team meetings. Benefits - Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge. - HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan). - Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance. - Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way. - Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months). - Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. - 401(k): Save for your future with tax advantages (and company match!).

Role Description The Provider Service Representatives are the front-line team at Capital BlueCross and are responsible for handling all provider inquiries through multiple channels such as phone, web, provider portal (e.g. Availity), electronic, plan to plan chat, and/or face-to-face by using material and tools with accuracy and precision. This incumbent will be responsible for effectively presenting and discussing our products and services, creating, and maintaining positive relationships and for exceeding quality, productivity, and ultimate performance goals. This incumbent will be required to initially attend a training class, any task-specific training, and ongoing periodic refresher trainings to service our providers as business needs permit. - Manage multiple channel interactions professionally, efficiently and with excellent communication skills. - Effectively present and discuss the products and services to external and internal providers with integrity and understanding and accuracy with every interaction. - Focus on provider retention through first call resolution of concerns. - Establish and maintain positive relationships with providers on behalf of the company by taking personal and complete responsibility for each provider interaction. - Ensure all providers’ needs are completely met, timely, without elevation if possible. - If business needs permit, support the efforts of sales representatives by conducting onsite and/or community-based educational meetings. - Large emphasis on quality, productivity, adherence, handle time, and not negatively affecting and jeopardizing the company's provider relations, internally and externally. - Complete ongoing training to stay abreast of products, services, and policy changes. - Improve quality of work daily by learning and employing new skills or adapting previous processes to mirror the fit-for-excellence company culture. - Recognize, document, and alert supervisors of trends in provider calls. - Conduct self in a manner consistent with the values of the organization. Qualifications - Demonstrates ability to understand and interpret detailed policies and procedures and to be able to apply them to various situations. - Thorough understanding of the responsibility to maintain privacy of Protected Health Information as required by the Health Insurance Portability and Accountability Act. - Demonstrates ability to work independently, be flexible and react appropriately to changing job assignments and work environments. - Demonstrates ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel. - Ability to use telephone equipment systems such as Interactive Voice Response and Automated Call Distribution. - Familiarity with the utilization of a PC and various software such as Microsoft Office Suite. Requirements - 1 year customer service experience. - Experience with provider interaction preferred, but not required. - Must have a High School Diploma or GED. - Bi-lingual (Spanish) a plus. Physical Demands While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. Benefits - Comprehensive benefits package including Medical, Dental & Vision coverage. - Retirement Plan. - Generous time off including Paid Time Off, Holidays, and Volunteer time off. - Incentive Plan. - Tuition Reimbursement.