• Ensure compliance with Standard Operating Procedures (SOP) • Meet the expected Service Level Agreements (SLA) defined in the customer contract • Configure and manage software using virtualization technologies such as Citrix Virtual Apps and Omnissa Horizon • Conduct troubleshooting of published applications and virtual desktops, including related systems • Provide tier 1 technical build support and implementation support • Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments • Maintain and revise installation and support documentation • Coordinate with both technical and non-technical staff and vendors • Act as a project resource, providing guidance, as needed, as well as participating in the training and mentoring of teammates, peers, and colleagues • Knowledge and application of appropriate security measures to reduce risk in the environment • Perform other duties and responsibilities as assigned

• Drive operational cadence, forecasting, pipeline management, and business insights programs for Global Partner Ecosystem Org • Collaborate with channel sales leadership to drive strategic initiatives in alignment with global GTM and corporate strategy, setting, managing, and reporting relevant OKRs and KPIs • Lead and coordinate EMEA channel sales GTM planning, including quota, territory, and headcount management, aligned with global initiatives • Support alignment and partnership with the Senior Director of Sales Operations, driving global sales operations programs • Provide data-driven insights to Sales Leadership and identify and manage operational and system/CRM productivity improvements to drive efficiency and capacity

Role Description The Mortgage Closer understands the mortgage process and completes the loan closing and disbursement on both residential mortgage loans and Home Equity loans. Attention to detail is paramount. The right candidate must possess enthusiasm and willingness to help members meet their goals. They will be an integral part of a new and growing team dedicated to residential loan sales. They will participate as a team member dedicated to supporting the growth of real estate lending, providing the highest quality of customer service to internal and external customers while practicing the core values of Citadel Brand. Employees of Citadel are the core of Citadel Credit Union. Our members are the foundation of who we are and drive our purpose of serving our member base. Responsibilities - Handle all loans workflow from clear-to-close until loan is submitted to loan servicing. - Quality Control Reviews of all loan types prior to Scheduling and Closing Package preparation. - Work with Closing Coordinator/ Closing Assistant Manager to schedule loan settlements with customers, title company, Insurance Agents, realtors, etc. - Review loan approval to ensure all conditions have been met and are collected. - Create & Validate CD’s/ changed circumstances for RESPA compliance. - Review & update Rate locks prior to closing. - Prepare wire requests. - Review Title reports. - Create and review Closing Disclosures and Closing Instructions. - Deliver required forms to members as needed to meet federal timing requirements. - Prepare and deliver closing document packages. - Be a licensed Notary Public in PA, or employees state of residence (if fully remote), with RON certification. - Conduct RON (Remote Electronic Mortgage) closings for non-title insured loans, using company provided hardware & software. - Review and provide Funding Authorizations as required. - Reviews calculated taxes, insurance, and MI for accuracy. - Collect and post fees and accounts when necessary. - Review closed loan packages for pre-funding authorization. - Prepare Post-closing packages for long term paper and digital storage. - Direct contact with mortgage processor and borrowers to obtain application information needed for the closing of First and Home Equity loans. - Handle member calls and inquiries daily. - Interact with originators, borrowers, mortgage team and vendors daily. - Must keep informed of current trends in mortgage lending and market factors affecting mortgage. - Other administrative tasks as needed. Qualifications - Understanding of Mortgage lending and the origination process. - Knowledge of Fannie Mae, PMI, and Credit Union lending guidelines. - Knowledgeable in all TRID disclosure requirements. - Prefer minimum of 2 years Mortgage Closing experience. - Holds or able to become a Notary Public. - If remote, has available workspace suitable for online, audio/video recorded loan closings. - High School Disclosure or equivalent. - Experience with Loan Systems, preferably Encompass. - Microsoft Office, Encompass, or other mortgage front end system. - NMLS Registration will be required. Additional Skills/Notes - Strong organizational and time management skills. - Must have good communication, problem solving and decision-making skills. - Excellent customer service and conversational skills required. - Possess superior analytical, oral, and written communication skills.

Role Description Responsible for providing strategic leadership in medical bill review operations while serving as a key liaison between clients and internal teams. This role combines technical bill review expertise with relationship management to ensure optimal service delivery and client satisfaction. - Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. - Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. - Works to grow the client relationship by identifying new business opportunities. - Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business. Qualifications - Minimum Education: College degree or High school diploma + 2-4 years of industry experience. - Worker's compensation or Auto Casualty bill review experience preferred. - Ability to present and interpret data to customers. - Intermediate skills in Microsoft Office (Word, Excel and PowerPoint). - Strong grammar and business writing skills for documentation and customer communication. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living.