• Drive operational cadence, forecasting, pipeline management, and business insights programs for Global Partner Ecosystem Org • Collaborate with channel sales leadership to drive strategic initiatives in alignment with global GTM and corporate strategy, setting, managing, and reporting relevant OKRs and KPIs • Lead and coordinate EMEA channel sales GTM planning, including quota, territory, and headcount management, aligned with global initiatives • Support alignment and partnership with the Senior Director of Sales Operations, driving global sales operations programs • Provide data-driven insights to Sales Leadership and identify and manage operational and system/CRM productivity improvements to drive efficiency and capacity

Role Description The Mortgage Closer understands the mortgage process and completes the loan closing and disbursement on both residential mortgage loans and Home Equity loans. Attention to detail is paramount. The right candidate must possess enthusiasm and willingness to help members meet their goals. They will be an integral part of a new and growing team dedicated to residential loan sales. They will participate as a team member dedicated to supporting the growth of real estate lending, providing the highest quality of customer service to internal and external customers while practicing the core values of Citadel Brand. Employees of Citadel are the core of Citadel Credit Union. Our members are the foundation of who we are and drive our purpose of serving our member base. Responsibilities - Handle all loans workflow from clear-to-close until loan is submitted to loan servicing. - Quality Control Reviews of all loan types prior to Scheduling and Closing Package preparation. - Work with Closing Coordinator/ Closing Assistant Manager to schedule loan settlements with customers, title company, Insurance Agents, realtors, etc. - Review loan approval to ensure all conditions have been met and are collected. - Create & Validate CD’s/ changed circumstances for RESPA compliance. - Review & update Rate locks prior to closing. - Prepare wire requests. - Review Title reports. - Create and review Closing Disclosures and Closing Instructions. - Deliver required forms to members as needed to meet federal timing requirements. - Prepare and deliver closing document packages. - Be a licensed Notary Public in PA, or employees state of residence (if fully remote), with RON certification. - Conduct RON (Remote Electronic Mortgage) closings for non-title insured loans, using company provided hardware & software. - Review and provide Funding Authorizations as required. - Reviews calculated taxes, insurance, and MI for accuracy. - Collect and post fees and accounts when necessary. - Review closed loan packages for pre-funding authorization. - Prepare Post-closing packages for long term paper and digital storage. - Direct contact with mortgage processor and borrowers to obtain application information needed for the closing of First and Home Equity loans. - Handle member calls and inquiries daily. - Interact with originators, borrowers, mortgage team and vendors daily. - Must keep informed of current trends in mortgage lending and market factors affecting mortgage. - Other administrative tasks as needed. Qualifications - Understanding of Mortgage lending and the origination process. - Knowledge of Fannie Mae, PMI, and Credit Union lending guidelines. - Knowledgeable in all TRID disclosure requirements. - Prefer minimum of 2 years Mortgage Closing experience. - Holds or able to become a Notary Public. - If remote, has available workspace suitable for online, audio/video recorded loan closings. - High School Disclosure or equivalent. - Experience with Loan Systems, preferably Encompass. - Microsoft Office, Encompass, or other mortgage front end system. - NMLS Registration will be required. Additional Skills/Notes - Strong organizational and time management skills. - Must have good communication, problem solving and decision-making skills. - Excellent customer service and conversational skills required. - Possess superior analytical, oral, and written communication skills.

Role Description Responsible for providing strategic leadership in medical bill review operations while serving as a key liaison between clients and internal teams. This role combines technical bill review expertise with relationship management to ensure optimal service delivery and client satisfaction. - Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. - Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. - Works to grow the client relationship by identifying new business opportunities. - Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business. Qualifications - Minimum Education: College degree or High school diploma + 2-4 years of industry experience. - Worker's compensation or Auto Casualty bill review experience preferred. - Ability to present and interpret data to customers. - Intermediate skills in Microsoft Office (Word, Excel and PowerPoint). - Strong grammar and business writing skills for documentation and customer communication. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living.

Role Description We are seeking a Trust & Safety Associate to help protect the integrity of our expert contributor ecosystem. Reporting to the Sr. Manager of Operations: Fraud, Integrity & Compliance, you will execute investigations, identify emerging fraud patterns, and support the development of operational controls that safeguard workforce quality and compliance. You will help ensure that our team of expert contributors (ECs) are who they are, located where they are, and remain compliant with our community guidelines and standards of operation. If you thrive in dynamic environments, excel at investigation and pattern identification, and are motivated by the challenge of the ever-changing threat actor landscape while delivering impact for some of the world’s largest enterprises, we’d love to hear from you. What You’ll Do - Investigations & Enforcement: Review suspicious activity, conduct investigations, document findings, and recommend appropriate enforcement actions in accordance with company policies. - Execute Operational Runbooks: Be responsible for running daily operational investigation runbooks to identify fraud and integrity issues in our community. - Identify Emerging Trends: Identify emerging risk trends and contribute to the development and refinement of operational runbooks that detect and mitigate fraud and integrity risks. - Cross-Functional Collaboration: Partner with Operations, Expert Supply, Legal, and Product teams to ensure integrity requirements are reflected throughout the contributor lifecycle. - Vendor Operations: Monitor fraud-prevention vendors, identify gaps in coverage, and provide recommendations to improve detection and enforcement outcomes. - Reporting & Analysis: Produce reporting on fraud trends, enforcement actions, and operational impact, and support efforts to quantify risk exposure and mitigation opportunities. Qualifications - 2–4 years of experience in Trust & Safety, Fraud Operations, Risk Operations, Investigations, Customer Support Operations, Analytics, or a related operational role. - Genuine interest in the evolving fraud landscape. - Demonstrated ability to improve operational processes, manage competing priorities, and execute effectively in ambiguous environments. - Ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences. - Comfortable working with data to investigate anomalies and identify trends. Able to write and modify SQL queries independently, leveraging AI tools where appropriate to accelerate analysis. - Thrive in fast-paced, high-growth environments where priorities evolve quickly. - Ability to identify patterns in large datasets, investigate anomalies, and make sound decisions with incomplete information. Bonus points for: - Experience working in data, AI/ML, or enterprise SaaS environments. - Previous experience in fraud or workforce integrity. Salary Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location. Salary range(s) for this role: $109,000 — $192,000 USD. Benefits Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Equal Employment Opportunity Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.