Role Description We are seeking a Trust & Safety Associate to help protect the integrity of our expert contributor ecosystem. Reporting to the Sr. Manager of Operations: Fraud, Integrity & Compliance, you will execute investigations, identify emerging fraud patterns, and support the development of operational controls that safeguard workforce quality and compliance. You will help ensure that our team of expert contributors (ECs) are who they are, located where they are, and remain compliant with our community guidelines and standards of operation. If you thrive in dynamic environments, excel at investigation and pattern identification, and are motivated by the challenge of the ever-changing threat actor landscape while delivering impact for some of the world’s largest enterprises, we’d love to hear from you. What You’ll Do - Investigations & Enforcement: Review suspicious activity, conduct investigations, document findings, and recommend appropriate enforcement actions in accordance with company policies. - Execute Operational Runbooks: Be responsible for running daily operational investigation runbooks to identify fraud and integrity issues in our community. - Identify Emerging Trends: Identify emerging risk trends and contribute to the development and refinement of operational runbooks that detect and mitigate fraud and integrity risks. - Cross-Functional Collaboration: Partner with Operations, Expert Supply, Legal, and Product teams to ensure integrity requirements are reflected throughout the contributor lifecycle. - Vendor Operations: Monitor fraud-prevention vendors, identify gaps in coverage, and provide recommendations to improve detection and enforcement outcomes. - Reporting & Analysis: Produce reporting on fraud trends, enforcement actions, and operational impact, and support efforts to quantify risk exposure and mitigation opportunities. Qualifications - 2–4 years of experience in Trust & Safety, Fraud Operations, Risk Operations, Investigations, Customer Support Operations, Analytics, or a related operational role. - Genuine interest in the evolving fraud landscape. - Demonstrated ability to improve operational processes, manage competing priorities, and execute effectively in ambiguous environments. - Ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences. - Comfortable working with data to investigate anomalies and identify trends. Able to write and modify SQL queries independently, leveraging AI tools where appropriate to accelerate analysis. - Thrive in fast-paced, high-growth environments where priorities evolve quickly. - Ability to identify patterns in large datasets, investigate anomalies, and make sound decisions with incomplete information. Bonus points for: - Experience working in data, AI/ML, or enterprise SaaS environments. - Previous experience in fraud or workforce integrity. Salary Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location. Salary range(s) for this role: $109,000 — $192,000 USD. Benefits Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Equal Employment Opportunity Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Analyse our product fit, generate insights for improvements and feature advances to make Deblock THE best neo-bank in Milan. • Grow our external testing panel, and grow our organic base in the city. Build a deep passionate community. • Track what works and what doesn’t, direct the product evolution and brand positioning. Be the person who actually knows what's happening on the ground, and can respond to market stimulus. • You understand how to open doors, build a local pipeline, and turn relationships into commercial partnerships on the ground in Milan.

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. • The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. • This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. • The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. • They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. • They support plans for electronic funds processes and member servicing. • They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. • They lead or support process reviews and testing and help translate findings into production changes. • They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

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