• Monitor and manage the operational and financial performance of an assigned portfolio of solar assets, serving as the primary internal point of contact for day-to-day asset oversight. • Track asset-level P&L, operating expenses, and budget variance analysis; escalate material deviations with recommended corrective actions. • Coordinate with O&M service providers to prioritize and resolve operational anomalies and equipment failures in a timely manner, with a focus on minimizing generation loss and protecting revenue. • Review and validate O&M provider performance against contractual KPIs and service level agreements; support formal performance review processes. • Monitor plant performance and analyze production data to identify underperformance trends and root causes. • Support the management of PPAs, interconnection agreements, O&M contracts, and EPC warranty provisions, ensuring counterparty obligations are met and contractual rights are preserved. • Manage warranty claims and equipment defect notifications in coordination with OEMs and EPC contractors; track resolution timelines and outcomes. • Prepare and deliver accurate monthly and quarterly performance reports and dashboards for leadership and external stakeholders, as required. • Ensure assigned assets maintain compliance with applicable NERC/FERC requirements, local permitting conditions, environmental obligations, and utility interconnection protocols. • Support asset commissioning and COD transitions, coordinating the intake of project documentation, data systems, contracts, and operational handover from development and construction teams. • Contribute to the identification and evaluation of asset optimization opportunities, including curtailment reduction, availability improvement, and O&M cost management. • Maintain accurate and up-to-date asset records including site documentation and contract repositories.

• Assist clients with booking flights, hotels, cruises, tours, transportation, and vacation packages. • Provide travel recommendations based on client preferences, budgets, and travel goals. • Research destinations, travel requirements, and available promotions. • Manage reservations, itinerary changes, cancellations, and special requests. • Maintain accurate client records and booking information. • Respond to customer inquiries via phone, email, and messaging platforms. • Build and maintain positive client relationships through outstanding service. • Stay informed about travel industry trends, supplier updates, and destination information. • Meet individual performance goals and service standards.

• Consult with clients to understand their travel needs, preferences, and budgets. • Design personalized travel itineraries including flights, accommodations, cruises, tours, transportation, and activities. • Research destinations, travel trends, and exclusive travel opportunities. • Coordinate bookings and reservations with travel suppliers and partners. • Provide ongoing support before, during, and after client travel. • Assist with itinerary changes, special requests, and travel-related concerns. • Maintain accurate client records and booking information. • Build long-term relationships with clients through exceptional service and attention to detail. • Stay informed about industry updates, promotions, and destination knowledge.

• Directly oversee a team of 3-4 people including interviewing and hiring for replacements • Serve as team leader by assessing and developing employees through continuous training and mentoring • Oversight of direct reports, ensuring efficient management of the team and client caseload • Effective delegation and engagement, modeling leadership behaviors • Work with the Director of Medicaid Teams to conduct monthly, quarterly and annual performance reviews; address disciplinary issues when necessary • Issue Performance Improvement Plans for individual team members when appropriate and ensure appropriate follow up and evaluation for sustained improvement. • Work with the Sr Manager Medicaid Teams to evaluate team bandwidth and delegation of tasks • Learn, understand, and research both federal and state Medicaid LTC regulations & eligibility guidelines • Evaluate cases to facilitate customized eligibility planning strategies for each client • Serve as adviser on case issues so Medicaid Specialists can accurately process applications within required timelines • Resolve escalated issues arising from the Medicaid application process • Hold regular team, and individual direct report, meetings to keep staff updated on process and policy changes • Promptly respond to client questions or concerns when needed • Follow company data security policies to ensure client information is secure • Validate biweekly time cards within RIPPLING • Be proficient with company productivity tools (CRM database, Google Docs, Adobe PDF editor, online “snail mail”, etc) • Utilize tracking systems to report data-driven progress towards goals; reviews monthly productivity reports with Sr Manager Medicaid Teams • Performs other duties as assigned