NatureServe

Role Description The Network Operations Coordinator is the operational hub of NatureServe’s relationship with its Network of Natural Heritage Programs and Conservation Data Centers. This is a coordinator-level role designed for someone who is organized, relationship-oriented, and energized by keeping complex systems and partnerships running smoothly. This role works in close support of the Executive Director (ED), who carries strategic and executive-level accountability for Network Relations. The Coordinator handles the day-to-day communication, logistics, systems, and documentation that allow the ED and broader leadership team to maintain strong, productive relationships with Network partners across the U.S. and Canada. This is not a strategy-setting role; it is a role for someone who executes with care, communicates proactively, and takes genuine pride in being the person others can count on to keep things moving. What you'll do - Network Operations & Documentation: - Serve as the primary coordinator and knowledge holder for NatureServe–Network communications, tracking Network news, updates, and open items across programs. - Act as the first point of contact for Network representatives, routing questions to the appropriate NatureServe staff and following up to ensure timely responses. - Support the development, tracking, and documentation of data sharing agreements, high-level data use permissions, and the NatureServe credit model in coordination with program managers and the ED. - Maintain and improve systems used to support Network relationship management, including Salesforce (CRM), a Network Permissions database, and SharePoint for document storage and collaboration. - Develop and maintain organizational documentation and process guides to ensure continuity and institutional knowledge. - Meetings, Convenings & Training: - Coordinate and facilitate Network meetings, including client scoping calls, regional and section meetings, and other standing convenings. - Lead event and project management for Biodiversity Without Boundaries (BWB), including logistics, vendor and contractor coordination, budgeting, program structure, attendee communications, and sponsorship coordination — in partnership with the ED and relevant staff. - Design and implement scalable training initiatives in collaboration with NatureServe staff to support Network adoption of NatureServe tools, methodologies, and best practices. - Track and document outcomes from Network meetings and convenings; distribute follow-up communications and maintain records of decisions and commitments. - Executive & Board Support: - Support the ED and other senior leaders in preparing for Board Membership Committee meetings, including scheduling, materials preparation, and follow-up coordination. - Assist the ED with Network-related outreach, correspondence, and relationship maintenance as needed. - Coordinate with BLD team to track and report on Network participation in BLD projects and other key functions to support credit model calculations and strategic planning. - Contribute to internal reporting on Network health metrics, engagement trends, and partnership status. Qualifications - 3–5 years of experience in a coordination, operations, or partnership support role, preferably in a nonprofit, scientific, or mission-driven environment. - Strong organizational skills with demonstrated ability to manage multiple workstreams, deadlines, and stakeholder relationships simultaneously. - Strong interpersonal skills, with a demonstrated ability to build trust-based relationships and collaborate effectively across a distributed network of partners. - Excellent written and verbal communication skills, including experience drafting correspondence, meeting summaries, and documentation. - Experience with CRM systems (Salesforce preferred) and document management platforms (SharePoint or similar). - Demonstrated ability to work proactively and independently while keeping the right people informed. - Comfort facilitating meetings and convenings with diverse stakeholders, including virtual and in-person formats. - Event coordination experience, including managing logistics, budgets, and vendor relationships. Requirements - Familiarity with the NatureServe Network, Natural Heritage Programs, or the broader biodiversity conservation sector. - Experience supporting executive-level staff or working in a role that interfaces with board-level governance. - Background in environmental science, conservation, or a related field. - Experience with data licensing, partnership agreements, or program documentation in a scientific or conservation context. Benefits - Health care coverage - Flexible spending accounts (FSAs) - 401(k) plan with a 6% employer match - Parental leave - Accrued sick and vacation time - Floating holidays - Life insurance and disability coverage - Employee assistance program (EAP) - Additional benefits to support life and workplace well-being

• Own and manage the content calendar across digital channels including web, social media, email, and campaigns • Develop and execute digital marketing campaigns aligned with NatureServe's strategic priorities and program goals • Translate complex scientific content into accessible, compelling narratives, including impact stories drawn from program teams, Network Partners, and conservation outcomes, for general and professional audiences • Lead social media strategy and execution across LinkedIn, Instagram, X/Twitter, and Facebook • Manage NatureServe's website, including ongoing content updates, SEO strategy, and user experience improvements • Develop marketing collateral, one-pagers, pitch materials, and campaign assets to support audience-specific outreach, product sales and donor engagement • Track and report on digital marketing KPIs; provide regular performance updates to the VP